Repairs and Maintenance Team Leader (HHSRS Specialist) in Horsham

Saxon Weald are recruiting for a Repairs & Maintenance Team Leader to join our Homefix team. In this role, you will lead the operational delivery of Saxon Weald’s response to Housing Health and Safety Rating System (HHSRS) hazards, including damp and mould, in line with Awaab’s Law. You will lead and develop a small, specialist team of Damp and Mould operatives, working closely with contractors, property surveyors and other internal teams to ensure investigations are carried out promptly and that remedial works are delivered to a high standard and within legislative timeframes.

Using a data-led approach and systems such as BRIK, QLIK and DRS, you will manage cases from initial investigation through to resolution, monitor performance and quality, and drive continuous improvement. This role is an excellent opportunity to combine operational leadership with technical understanding and a strong customer focus, ensuring our customers are supported throughout the process and that learning is embedded.

To be successful in this role you will need to:

• Demonstrate a strong understanding of HHSRS, Awaab’s law and other relevant housing legislation.
• Have experience managing and leading a team within a repairs, maintenance or construction environment.
• Be able to use data to drive continuous improvement and ensure decision making is evidence based.
• Build strong working relationships within the team, wider organisation and external stakeholders.
• Be confident in using IT systems to monitor team performance, HHSRS cases and costs.
• Have strong communication and conflict resolution skills, with the ability to tailor your communication style for different audiences and mediums.
• Hold a full UK driving license and your own vehicle.

Reasons why you should apply:

• 27 days annual leave plus bank holidays
• Excellent employer pension contributions, 3x your contributions up to 12%
• Life assurance 4x annual salary.
• Cashback on day to day medical expenses
• Leading Employee Assistance Programme, gym discounts & cycle to work scheme
• Loyalty scheme for long-serving colleagues including increased annual leave and a hamper
• Hybrid working available with a modern, recently refurbished office in Horsham

At this point, we hope you’re feeling excited about what you’re reading. Even if you don’t feel that you meet every single requirement, or all elements of the role profile, we still encourage you to apply. We’re keen to meet people that believe in our purpose and can contribute to our team in a variety of ways - not just candidates who tick all the boxes.

DBS Checks: To ensure the safety of our vulnerable customers, this role is subject to a basic DBS check which will disclose details of any unspent cautions or convictions. We know that past incidents don’t always reflect who you are today, and we’ll carefully consider the details, including the nature of the conviction, the time that’s passed, and any positive changes you’ve made since then.

About Saxon Weald: Saxon Weald's purpose is to enable positive life chances by providing safe and secure homes. We are passionate about delivering an excellent customer experience and wish to employ great people who are committed to our values. We have 7000 homes (81% in Horsham District, 6% in West Sussex, 5% in East Sussex, 8% in Hampshire). We’re dedicated to creating a fair, inclusive environment where everyone feels they can be themselves. We recognise the value that a diverse workforce brings, and the different perspectives that colleagues from a range of backgrounds can bring. We therefore especially encourage applications from those who may be underrepresented in our organisation, including people from minority ethnic backgrounds, and LGBTQIA+ individuals. As a disability-confident employer, we are fully supportive of any workplace adjustments that can be made to our recruitment process to give you a fair chance at sharing your skills and experience with us.

Please note: While we understand that using artificial intelligence (AI) can be helpful when preparing your CV, we ask that you answer all application questions yourself. This helps us get a genuine sense of your experiences and ideas, so we can get to know you as an individual. We reserve the right to call candidates to interview or withdraw this vacancy at any time prior to the closing date if there is a good level of response. Therefore, we recommend you submit your application as soon as possible.