At a Glance
- Tasks: Influence key decisions and ensure customer insights drive strategy at Saxon Weald.
- Company: Join a forward-thinking social housing provider committed to community engagement.
- Benefits: Gain board-level experience, training, and mentoring while shaping services for residents.
- Other info: Attend four evening meetings a year and engage in strategic discussions.
- Why this job: Make a real impact on customer service and help shape the future of housing.
- Qualifications: Passion for customer service and willingness to learn; no prior board experience needed.
The predicted salary is between 5592 - 5592 € per year.
At Saxon Weald, we believe the people who live in our homes should play a meaningful role in shaping the services we provide. That's why we are looking for a Saxon Weald customer to join our Board. This is an exciting opportunity to influence the future of Saxon Weald and ensure that the customer perspective is not only heard but actively drives decision making at the highest level. You do not need previous board experience. What matters most is your passion for excellent customer service, your ability to think beyond your own experience and see the bigger picture, and your confidence to ask thoughtful questions and offer constructive challenge. We are looking for someone who shares our values, understands the importance of social housing and wants to use their lived experience to help shape better services for residents.
Full training, support and development will be provided throughout your Board journey.
Why this role matters
As a Non-Executive Director you will help shape the direction of Saxon Weald, influencing key decisions and ensuring customer insight drives strategy, service improvement and accountability.
Who we are looking for
- Care deeply about customer experience
- Can listen thoughtfully and contribute confidently
- Are curious, open-minded and willing to learn
- Are comfortable asking questions and offering constructive challenge
- Are confident working with information and reports
What you will gain
- Develop new skills and board level experience
- Receive training and mentoring
- Build confidence and strategic leadership capability
- Work alongside experienced Board members and senior leaders
Commitment
Taking on a Board role involves attending four evening Board meetings each year at Saxon Weald House, plus serving on up to two committees. Committee meetings are held online in the early evening around four times a year. In addition, there are training sessions, Board appraisals and two full strategy days each year, alongside time required to read Board papers in advance of meetings.
We are committed to building a diverse and inclusive Board that reflects the communities we serve and welcome applications from people of all backgrounds, experiences and perspectives. Closing date for applications is 9am on Thursday 4 June 2026.
Non Executive Director (Customer) in Horsham employer: Saxon Weald
At Saxon Weald, we pride ourselves on fostering a collaborative and inclusive work culture where the voices of our residents are paramount. As a Non-Executive Director, you will not only gain invaluable board-level experience but also have the opportunity to influence meaningful change in social housing, supported by comprehensive training and mentorship. Join us in shaping services that truly reflect the needs of our community while developing your leadership skills in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Non Executive Director (Customer) in Horsham
✨Tip Number 1
Get to know Saxon Weald inside out! Familiarise yourself with their values and mission. This will help you connect your own experiences to their goals, making it easier to show how you can contribute as a Non-Executive Director.
✨Tip Number 2
Don’t be shy about reaching out! Connect with current or past board members to get insights into their experiences. This can give you a real edge in understanding what’s expected and how you can shine in the role.
✨Tip Number 3
Prepare thoughtful questions for the interview. Show that you’re not just interested in the role but also in how you can challenge and support the board's decisions. This demonstrates your commitment to customer experience and strategic thinking.
✨Tip Number 4
Apply through the Saxon Weald website! It’s the best way to ensure your application is seen by the right people. Plus, it shows you’re serious about being part of their mission to improve customer services.
We think you need these skills to ace Non Executive Director (Customer) in Horsham
Some tips for your application 🫡
Read the Candidate Brief Thoroughly:Before you dive into your application, take a good look at the Candidate Brief. It’s packed with info about what we’re looking for and will help you tailor your application to show us why you’re the perfect fit!
Show Your Passion for Customer Service:We want to see your enthusiasm for excellent customer service shine through in your application. Share your experiences and how they’ve shaped your understanding of customer needs – this is your chance to stand out!
Be Yourself and Share Your Lived Experience:Don’t be shy about sharing your personal journey and how it relates to the role. We value diverse perspectives, so let us know how your background can contribute to shaping better services for our residents.
Apply Through Our Website:When you’re ready to submit your application, make sure to do it through the Saxon Weald website. It’s the easiest way for us to receive your details and keep everything organised. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Saxon Weald
✨Understand the Role
Before your interview, take some time to really understand what being a Non-Executive Director at Saxon Weald entails. Familiarise yourself with their mission and values, especially around customer service. This will help you articulate how your personal experiences align with their goals.
✨Prepare Thoughtful Questions
Think about the challenges and opportunities facing Saxon Weald and prepare some insightful questions. This shows that you're not just interested in the role but are also keen to engage in meaningful discussions about customer experience and service improvement.
✨Showcase Your Lived Experience
Be ready to share your own experiences as a customer and how they shape your perspective. Highlight specific instances where you've encountered challenges or successes in customer service, and how these experiences can inform your contributions to the Board.
✨Demonstrate Curiosity and Openness
During the interview, exhibit your curiosity and willingness to learn. Be open-minded when discussing different viewpoints and show that you’re comfortable offering constructive challenges. This will resonate well with the values of Saxon Weald and demonstrate your fit for the role.
