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- Tasks: Support customers in managing rent accounts and recovering income fairly and transparently.
- Company: Join Saxon Weald, a supportive team focused on customer care.
- Benefits: Flexible working hours, competitive salary, and a chance to make a difference.
- Other info: Opportunity for personal growth and building strong relationships across teams.
- Why this job: Help people sustain their homes while developing valuable skills in a caring environment.
- Qualifications: Empathy, decision-making skills, and a passion for customer support.
The predicted salary is between 17826 - 17826 £ per year.
Saxon Weald are recruiting for an Income Recovery Advisor to join our team. In this role, you will play a key part in supporting customers to sustain their tenancies by managing rent accounts and recovering income in a fair, timely and transparent way. The role is customer‑focused and requires a balanced approach that combines empathy with effective decision‑making, ensuring customers understand their responsibilities while feeling supported to reach sustainable solutions.
You will work closely with colleagues across our Housing, Customer Support and Finance teams, building strong working relationships to deliver consistent outcomes. A significant part of the role involves early intervention, identifying arrears quickly and using supportive, solution‑focused conversations to prevent issues from escalating. Alongside direct customer contact, you will be responsible for maintaining accurate records, completing Universal Credit verification tasks and ensuring actions are taken in line with policy and legal requirements. Where cases need to be escalated, you will provide clear, well‑documented information to support appropriate next steps.
This role is 20 hours per week, ideally worked across Wednesday, Thursday and Friday, although there is an element of flexibility. For example, hours could be spread across more days with shorter working times if that works better for you.
Income Recovery Advisor in Horsham employer: Saxon Weald
Contact Detail:
Saxon Weald Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Recovery Advisor in Horsham
✨Tip Number 1
Network like a pro! Reach out to people in the housing and finance sectors, especially those who work in income recovery. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer support and tenancy management. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your empathy and decision-making skills during interviews. Share specific examples of how you've helped customers in the past, as this will resonate well with hiring managers looking for an Income Recovery Advisor.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Income Recovery Advisor in Horsham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Income Recovery Advisor role. Highlight your experience in customer support and any relevant skills that show you can manage rent accounts effectively.
Show Your Empathy: Since this role is all about supporting customers, don’t forget to showcase your empathetic side. Share examples of how you've helped others in challenging situations, as this will resonate with our values at StudySmarter.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and get straight to the point. We appreciate well-structured applications that are easy to read and understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Saxon Weald
✨Know Your Stuff
Before the interview, make sure you understand the role of an Income Recovery Advisor inside out. Familiarise yourself with key responsibilities like managing rent accounts and supporting customers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Empathy
Since this role is all about balancing empathy with effective decision-making, think of examples from your past where you've successfully supported someone through a tough situation. Be ready to discuss how you can apply that same approach to help customers sustain their tenancies.
✨Build Relationships
Highlight your ability to work collaboratively with different teams, like Housing and Finance. Prepare examples of how you've built strong working relationships in previous roles, as this will demonstrate your teamwork skills and your understanding of the importance of communication in this job.
✨Be Ready for Scenarios
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Think about how you would handle situations involving arrears or difficult conversations with customers. Practising these scenarios can help you articulate your thought process clearly during the interview.