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- Tasks: Support product development and enhance client journeys through research and analysis.
- Company: Join Saxo Bank, a purpose-driven organisation focused on innovation and client empowerment.
- Benefits: Robust career development, diverse culture, and opportunities for impact.
- Why this job: Make a real difference in clients' investment experiences while working with cutting-edge technology.
- Qualifications: 0-3 years in product management or data analysis; strong Excel and SQL skills.
- Other info: Dynamic team environment with immense career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Support the development of UK-focused product propositions and client journeys by gathering customer and internal feedback, conducting research, and helping tailor offerings to local market needs.
Support the UK product roadmap with analysis that quantifies opportunity, measures impact, and guides prioritisation.
Assist in defining and launching new products and platform features, ensuring they meet local market needs and contribute to KPIs like trading activity, net funding, and revenue.
Monitor and optimise pricing structures, margin schedules, and product accessibility, using data to support commercial decision-making.
Conduct competitor benchmarking and market analysis, producing well-structured insights that inform strategic direction.
Collaborate with Marketing, Compliance, Legal, and Platform teams to ensure alignment on product messaging, regulatory obligations, and commercial goals.
Contribute to the responsible use of AI and advanced analytics across product and commercial initiatives, supporting experimentation, insight generation, and process efficiency in line with regulatory expectations and Saxo's client-first principles.
We're looking for a commercially driven and analytically minded individual with 0-3 years of experience in product, project management, or data analysis role within financial or investment services. You have advanced Excel skills, working knowledge of SQL, and a strong interest in how AI and data can be applied to improve decision-making, client outcomes, and operational efficiency in a regulated environment.
You understand retail investment platforms and performance metrics, communicate insights clearly, and are comfortable working across multiple initiatives in a fast-paced setting. Above all, you're curious, detail-oriented, and motivated by impact - keen to learn, contribute, and help empower UK clients to invest and trade with confidence.
We conduct interviews on a continuous basis, so send your application sooner rather than later.
The ideal candidate is a highly independent self-starter, comfortable delivering high-visibility work in a fast-paced, regulated, and data-driven environment. You will join a team focused on innovation, continuous enhancement, and collaboration.
Your ideas will help shape products and journeys that empower clients to invest and trade with confidence across global markets. Working closely with Marketing, Operations, Compliance, Platform, and Product teams, you will translate commercial and client needs into clear, well-defined requirements that enable new features, streamline processes, and continuously improve the end-to-end client experience.
As a Client Journey Specialist, you will support the Commercial team in delivering key initiatives that enhance Saxo's trading and investment offering. The role spans process improvement, platform experience optimisation, commercial reporting, and branding initiatives, as well as contributing to strategic projects as they arise. You will work on high-impact initiatives that directly support client acquisition, engagement, and long-term value.
We believe access to global capital markets is not only for the privileged few. Our vision is to enable people to fulfil their financial aspirations to make an impact. That's why we use the power of technology to deliver clients what they need, when they need it in a user-friendly and personalised experience.
We aim to deliver the world's most user-friendly and personalized trading and investment platform experience, which gives our clients exactly what they need to make more informed investment decisions.
Continuously strives to improve the Saxo Experience and exceed our clients' expectations.
Client Journey Specialist in London employer: Saxo Group
Contact Detail:
Saxo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Journey Specialist in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their products, and think about how your skills align with their needs. Practise common interview questions and be ready to showcase your analytical mindset.
✨Tip Number 3
Show your passion for the role! During interviews, express your enthusiasm for client journeys and how you can contribute to Saxo's mission. Share examples of how you've used data to drive decisions in past roles.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest and keep you top of mind for the hiring team.
We think you need these skills to ace Client Journey Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Journey Specialist. Highlight any relevant experience in product management or data analysis, and don’t forget to showcase your advanced Excel skills and interest in AI!
Craft a Compelling Motivation Letter: Your motivation letter is your chance to shine! Share why you’re excited about this role and how your curiosity and analytical mindset can contribute to Saxo's mission. Keep it concise but impactful!
Showcase Your Analytical Skills: Since we’re looking for someone analytically minded, include examples of how you've used data to drive decisions or improve processes in previous roles. This will show us you’re ready to hit the ground running!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and get to know you better. Plus, we’re keen on getting curious people like you on board sooner rather than later!
How to prepare for a job interview at Saxo Group
✨Know Your Numbers
As a Client Journey Specialist, you'll need to be comfortable with data. Brush up on your Excel and SQL skills before the interview. Be ready to discuss how you've used data analysis in past roles to drive decisions or improve processes.
✨Understand the Market
Familiarise yourself with the current trends in the financial services sector, especially regarding retail investment platforms. Being able to discuss competitor strategies and market dynamics will show that you're proactive and knowledgeable about the industry.
✨Showcase Your Curiosity
Saxo values curiosity and a desire to learn. Prepare examples of how you've demonstrated these traits in previous roles. Whether it's through seeking feedback, exploring new tools, or taking on challenging projects, make sure to highlight your eagerness to grow.
✨Collaborate and Communicate
This role involves working with various teams like Marketing and Compliance. Think of examples where you've successfully collaborated across departments. Emphasise your communication skills and how you ensure alignment on goals and objectives.
