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- Tasks: Support institutional clients and enhance partner relationships in a dynamic environment.
- Company: Join Saxo Bank, a fintech pioneer with a diverse and inclusive culture.
- Benefits: Career growth opportunities, personal development, and a welcoming work atmosphere.
- Other info: Embrace a culture of feedback and growth with ambitious colleagues across 15 countries.
- Why this job: Make a real impact while collaborating with top professionals in the financial industry.
- Qualifications: Fluent in Dutch and English; French is a plus, with account management experience preferred.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a dedicated colleague fluent in French, Dutch, and English, who can support our largest partners and clients in the Mid Europe Region. We take pride in achieving high satisfaction and aim to enhance overall partner relationships. The Institutional Service desk acts as the primary point of contact for all day-to-day operational queries and complex issues for our institutional clients. You will be responsible for delivering exceptional service to a portfolio of asset managers and financial clients.
At Saxo, we take pride in fostering a culture that embraces growth. You will thrive in a dynamic, ambitious, yet informal and welcoming work environment. We are committed to your personal and professional development, offering ample opportunities for career advancement. Collaborate with top professionals in the industry and make a meaningful impact.
Responsibilities:- Serving as the primary point of contact for daily operational queries and escalations for your portfolio of institutional clients
- Actively contributing to the growth of our partners through educational initiatives
- Efficiently addressing and resolving partners’ queries and escalations
- Collaborating with specialists and relevant stakeholders to investigate complex partner requests
- Identifying customer needs and championing the partner's voice within our organization
- Managing small projects focused on improving or developing services based on partners’ needs
With preferable one year of experience in account management, middle office, or client-facing operational roles within the financial industry, you possess exceptional communication skills and are proficient in Dutch and English - French is an advantage. You excel in a dynamic environment with a keen focus on task prioritization, are highly organized with meticulous attention to detail, and demonstrate an enthusiastic and proactive approach. Additionally, you hold the AMF (Autorité des Marchés Financiers) certification or are willing to be enrolled and pass it within 8 months.
Even if you don’t meet all the requirements, we still want to hear from you! We value enthusiasm and potential as much as experience. We conduct interviews on an ongoing basis and hire when we have found the right employees.
We strive for an open culture in which feedback is encouraged and where employees can grow and fulfil their ambitions. If you bring passion, curiosity, drive, and teamwork, there are plenty of opportunities and career prospects for you to develop further.
At Saxo, we offer not just a job – we provide you with the opportunity to invest in your future!
How to apply:Create an account to upload your CV and possibly a short personal motivation. We look forward to getting to know you better.
Institutional Account Manager employer: Saxo Group
Contact Detail:
Saxo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Institutional Account Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common questions. Show them you’re not just another candidate, but someone who’s genuinely interested in their mission.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. It’s a small gesture that can make a big difference.
✨Tip Number 4
Don’t hesitate to apply through our website! We love seeing applications directly from candidates who are excited about joining us. Your next big opportunity could be just a click away!
We think you need these skills to ace Institutional Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Institutional Account Manager role. Highlight relevant experience in account management and client-facing roles, especially in the financial industry. We want to see how your skills align with what we’re looking for!
Craft a Personal Cover Letter: Don’t skip the cover letter! Use it to showcase your enthusiasm for the role and the company. Share why you’re excited about working with us at Saxo and how you can contribute to our mission of enhancing partner relationships.
Showcase Your Language Skills: Since fluency in French, Dutch, and English is key for this position, make sure to highlight your language skills prominently. If you have any certifications or experiences that demonstrate your proficiency, include those too!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get to know you better. Don’t hesitate – we’re looking forward to hearing from you!
How to prepare for a job interview at Saxo Group
✨Know Your Stuff
Before the interview, make sure you understand Saxo's mission and values. Familiarise yourself with their services and how they support institutional clients. This will help you demonstrate your genuine interest in the role and the company.
✨Showcase Your Language Skills
Since fluency in French, Dutch, and English is key for this position, be prepared to showcase your language skills during the interview. You might be asked to switch between languages or answer questions in a specific language, so practice beforehand!
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and client management skills. Think of examples from your past experiences where you successfully handled complex queries or escalations, and be ready to discuss them in detail.
✨Emphasise Your Proactive Approach
Saxo values enthusiasm and a proactive mindset. Be ready to share instances where you took the initiative to improve processes or enhance client relationships. This will show that you're not just reactive but also forward-thinking.