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For Companies At a Glance
- Tasks: Support global partners and clients, resolving queries and enhancing customer relationships.
- Company: Join Saxo Bank, a purpose-driven organisation with a diverse and inclusive culture.
- Benefits: Robust career development, dynamic work environment, and opportunities for growth.
- Why this job: Make a real impact while working with a passionate and curious team.
- Qualifications: Minimum one year in account management or client-facing roles; strong communication skills required.
- Other info: Embrace a culture of feedback and collaboration in an international setting.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We are looking for an energetic colleague, who can help us support our biggest partners and clients globally. We take pride in high satisfaction and aim for improving the overall customer relationship. The Institutional Service desk is the key point of contact for all day to day operational queries, as well as complex issues for our institutional clients. You will be responsible for delivering a high level of service to a portfolio of white labels, introducing brokers and financial clients.
Responsibilities
- Key point of contact for day to day, operational queries and escalations for your own portfolio of institutional clients
- Actively participating in the development of our partners through education
- Dealing with clients’ queries and resolving escalations
- Investigating more complex partners’ requests together with specialists and relevant stakeholders
- Identifying customer needs and being the voice of the client within our organisation
- Owning small projects to improve/develop services that result from customers’ needs
Your Profile
We are looking for candidates who bring a minimum of one year of experience in account management, middle office, or client-facing operational roles within the financial industry. Strong communication skills are essential, and fluency in English is required—additional languages are considered a valuable asset. The ideal candidate thrives in a dynamic environment and demonstrates the ability to set the right priorities and act in a timely manner. A structured and highly organized approach, combined with a keen eye for detail, is key to succeeding in this role. We value individuals who are passionate and bring a “can do” attitude to their work. A willingness to take ownership and act as a self-starter is highly appreciated. Applications are welcome from all regions.
We conduct interviews on a continuous basis, so send your application sooner rather than later. We are looking forward to your application!
About Saxo Bank
We believe access to global capital markets is not only for the privileged few. Our vision is to enable people to fulfil their financial aspirations to make an impact. That’s why we use the power of technology to deliver clients what they need, when they need it in a user-friendly and personalised experience. We aim to deliver the world’s most user-friendly and personalized trading and investment platform experience, which gives our clients exactly what they need to make more informed investment decisions.
We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations. When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense. At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!
How to apply: Click here to create an account and upload your resume and a short motivation. We look forward to getting to know you better!
Institutional Service Account Manger in City of London employer: Saxo Group
Contact Detail:
Saxo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Institutional Service Account Manger in City of London
✨Tip Number 1
Network like a pro! Reach out to current employees at Saxo or in the financial industry on LinkedIn. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by researching Saxo's values and recent news. Show us that you're not just another candidate, but someone who genuinely cares about our mission and can contribute to our goals.
✨Tip Number 3
Practice your communication skills! As an Institutional Service Account Manager, you'll need to convey complex information clearly. Try mock interviews with friends or use online platforms to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re serious about joining our team!
We think you need these skills to ace Institutional Service Account Manger in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Institutional Service Account Manager role. Highlight your experience in account management and client-facing roles, and don’t forget to showcase those strong communication skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the role and how your background aligns with our mission at Saxo. Be sure to mention any relevant experience that demonstrates your ability to handle operational queries and client relationships.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex issues in the past. We love candidates who can think on their feet and come up with creative solutions, so don’t hold back on sharing your success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Saxo!
How to prepare for a job interview at Saxo Group
✨Know Your Clients
Before the interview, research Saxo Bank's institutional clients and their needs. Understanding their business model and how Saxo supports them will show your genuine interest and help you articulate how you can contribute to enhancing client relationships.
✨Showcase Your Communication Skills
As an Institutional Service Account Manager, strong communication is key. Prepare examples of how you've effectively resolved client queries or escalated issues in previous roles. This will demonstrate your ability to handle complex situations and maintain high satisfaction levels.
✨Demonstrate Your Problem-Solving Ability
Think of specific instances where you've identified customer needs and taken action to address them. Be ready to discuss how you approach problem-solving, especially in a fast-paced environment, as this aligns with the dynamic nature of the role.
✨Emphasise Your Organisational Skills
Highlight your structured approach to managing multiple clients and projects. Share strategies you use to stay organised and prioritise tasks, as this is crucial for success in managing a portfolio of institutional clients effectively.
