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- Tasks: Manage relationships with Tier 1 institutional clients and resolve operational queries.
- Company: Join Saxo, a purpose-driven financial services organisation with a global presence.
- Benefits: Robust career development, diverse culture, and supportive team environment.
- Why this job: Make a real impact while working in a dynamic and innovative financial setting.
- Qualifications: Minimum one year in account management or client-facing roles; strong communication skills required.
- Other info: Applications welcome from all regions; interviews conducted continuously.
The predicted salary is between 36000 - 60000 ÂŁ per year.
London, United Kingdom
Are you our new service-oriented Account Manager? Do you have an interest in financial products and building strong relationships with Tier 1 institutional clients? Then we would love to invite you to join our Institutional Service team in London. We are looking for an energetic colleague, who can help us support our biggest partners and clients globally. We take pride in high satisfaction and aim for improving the overall customer relationship. The Institutional Service desk is the key point of contact for all day to day operational queries, as well as complex issues for our institutional clients. You will be responsible for delivering a high level of service to a portfolio of white labels, introducing brokers and financial clients.
Responsibilities:
- Key point of contact for day to day, operational queries and escalations for your own portfolio of institutional clients
- Actively participating in the development of our partners through education
- Dealing with clients’ queries and resolving escalations
- Investigating more complex partners’ requests together with specialists and relevant stakeholders
- Identifying customer needs and being the voice of the client within our organisation
- Owning small projects to improve/develop services that result from customers’ needs
Your Profile:
We are looking for candidates who bring a minimum of one year of experience in account management, middle office, or client-facing operational roles within the financial industry. Strong communication skills are essential, and fluency in English is required—additional languages are considered a valuable asset. The ideal candidate thrives in a dynamic environment and demonstrates the ability to set the right priorities and act in a timely manner. A structured and highly organized approach, combined with a keen eye for detail, is key to succeeding in this role. We value individuals who are passionate and bring a “can do” attitude to their work. A willingness to take ownership and act as a self-starter is highly appreciated.
Applications are welcome from all regions. We conduct interviews on a continuous basis, so send your application sooner rather than later. We are looking forward to your application!
When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo – no matter which role you take on. You will join 2,500 other ambitious colleagues across 15 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success. We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations. When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense. At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!
How to apply: Click here to create an account and upload your resume and a short motivation. We look forward to getting to know you better!
Institutional Service Account Manger in London employer: Saxo Bank
Contact Detail:
Saxo Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Institutional Service Account Manger in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial industry and let them know you're on the hunt for an Account Manager role. Personal referrals can make a huge difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for those interviews! Research the company and its services thoroughly. Be ready to discuss how your experience aligns with their needs, especially in managing institutional clients and resolving complex queries.
✨Tip Number 3
Show off your communication skills! During interviews, demonstrate your ability to articulate ideas clearly and effectively. Remember, as an Account Manager, you'll need to build strong relationships, so let your personality shine through.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Saxo. Don’t wait too long; we’re conducting interviews continuously!
We think you need these skills to ace Institutional Service Account Manger in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Institutional Service Account Manager. Highlight your experience in account management and any relevant financial products knowledge. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for the role and how you can contribute to our team. Don’t forget to mention your strong communication skills and your ability to build relationships with clients.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've dealt with complex client queries or escalations in the past. We love candidates who can demonstrate their problem-solving abilities and a proactive approach to challenges.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to get to know you better!
How to prepare for a job interview at Saxo Bank
✨Know Your Financial Products
Make sure you brush up on your knowledge of financial products before the interview. Understanding the basics and being able to discuss them confidently will show that you're genuinely interested in the role and can engage with Tier 1 institutional clients.
✨Demonstrate Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or using video recordings to refine your delivery and ensure you come across as approachable and professional.
✨Showcase Your Problem-Solving Abilities
Prepare examples from your past experience where you've successfully resolved client issues or escalations. Highlighting your ability to investigate complex requests and collaborate with specialists will demonstrate your proactive approach and problem-solving skills.
✨Emphasise Your Organisational Skills
Given the structured and highly organised nature of the role, be ready to discuss how you manage your time and prioritise tasks. Share specific strategies or tools you use to stay organised, which will reassure the interviewer of your capability to handle multiple clients effectively.
