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- Tasks: Support the Commercial team in enhancing trading and investment offerings through innovative initiatives.
- Company: Join Saxo, a purpose-driven organisation with a focus on diversity and inclusion.
- Benefits: Robust career development, supportive team environment, and opportunities for growth.
- Why this job: Make a real impact by empowering clients to invest and trade confidently.
- Qualifications: 0-3 years in product, project management, or data analysis; strong Excel and SQL skills.
- Other info: Dynamic learning journey with immense career opportunities in an international setting.
The predicted salary is between 36000 - 60000 £ per year.
About the job
As a Client Journey Specialist, you will support the Commercial team in delivering key initiatives that enhance Saxo’s trading and investment offering. The role spans process improvement, platform experience optimisation, commercial reporting, and branding initiatives, as well as contributing to strategic projects as they arise. You will work on high-impact initiatives that directly support client acquisition, engagement, and long-term value. The ideal candidate is a highly independent self-starter, comfortable delivering high-visibility work in a fast-paced, regulated, and data-driven environment. You will join a team focused on innovation, continuous enhancement, and collaboration. Your ideas will help shape products and journeys that empower clients to invest and trade with confidence across global markets.
Working closely with Marketing, Operations, Compliance, Platform, and Product teams, you will translate commercial and client needs into clear, well-defined requirements that enable new features, streamline processes, and continuously improve the end-to-end client experience.
Key Responsibilities
- Support the development of UK-focused product propositions and client journeys by gathering customer and internal feedback, conducting research, and helping tailor offerings to local market needs.
- Support the UK product roadmap with analysis that quantifies opportunity, measures impact, and guides prioritisation.
- Assist in defining and launching new products and platform features, ensuring they meet local market needs and contribute to KPIs like trading activity, net funding, and revenue.
- Monitor and optimise pricing structures, margin schedules, and product accessibility, using data to support commercial decision-making.
- Conduct competitor benchmarking and market analysis, producing well-structured insights that inform strategic direction.
- Collaborate with Marketing, Compliance, Legal, and Platform teams to ensure alignment on product messaging, regulatory obligations, and commercial goals.
- Contribute to the responsible use of AI and advanced analytics across product and commercial initiatives, supporting experimentation, insight generation, and process efficiency in line with regulatory expectations and Saxo’s client-first principles.
Your profile
We’re looking for a commercially driven and analytically minded individual with 0-3 years of experience in product, project management, or data analysis role within financial or investment services. You have advanced Excel skills, working knowledge of SQL, and a strong interest in how AI and data can be applied to improve decision-making, client outcomes, and operational efficiency in a regulated environment. You understand retail investment platforms and performance metrics, communicate insights clearly, and are comfortable working across multiple initiatives in a fast-paced setting. Above all, you’re curious, detail-oriented, and motivated by impact - keen to learn, contribute, and help empower UK clients to invest and trade with confidence.
We conduct interviews on a continuous basis, so send your application sooner rather than later.
When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact. We are invested in your development, and you can expect a robust career from day one when you join Saxo – no matter which role you take on. You will join 2,500 other ambitious colleagues across 15 countries and become part of an international organisation. Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success. We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations.
When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense. At Saxo we don’t just offer a job – we offer an opportunity to invest in your future!
How to apply: Click here to create an account and upload your resume and a short motivation. We look forward to getting to know you better!
Client Journey Specialist in London employer: Saxo Bank
Contact Detail:
Saxo Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Journey Specialist in London
✨Tip Number 1
Get to know Saxo inside out! Research their products, values, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to referrals, which can boost your chances of landing that role.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills align with the role of Client Journey Specialist. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining Saxo. So, get that application in sooner rather than later!
We think you need these skills to ace Client Journey Specialist in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Client Journey Specialist role. Highlight any relevant experience in product management or data analysis, and don’t forget to showcase your advanced Excel skills!
Craft a Compelling Motivation Letter: Your motivation letter is your chance to shine! Share why you’re excited about the role and how your curiosity and analytical mindset can contribute to Saxo’s mission. Be genuine and let your personality come through.
Showcase Your Data Skills: Since this role involves a lot of data-driven decision-making, make sure to mention any experience you have with SQL or data analysis. We love candidates who can use data to drive insights and improve client experiences!
Apply Early!: We conduct interviews on a continuous basis, so don’t wait too long to submit your application. The sooner you apply, the better your chances of standing out. Head over to our website and get your application in!
How to prepare for a job interview at Saxo Bank
✨Know Your Stuff
Before the interview, dive deep into Saxo's offerings and recent initiatives. Familiarise yourself with their trading and investment platforms, as well as any recent news or changes in the financial services sector. This will not only show your genuine interest but also help you answer questions more confidently.
✨Showcase Your Analytical Skills
Since the role requires a strong analytical mindset, be prepared to discuss your experience with data analysis and how you've used it to drive decisions in past roles. Bring examples of how you've applied Excel or SQL in real-world scenarios, especially in a fast-paced environment.
✨Emphasise Collaboration
Saxo values teamwork across various departments. Be ready to share experiences where you've successfully collaborated with others, whether in marketing, compliance, or product teams. Highlight how your contributions led to improved client experiences or successful project outcomes.
✨Ask Insightful Questions
Prepare thoughtful questions that demonstrate your curiosity about the role and the company. Inquire about their approach to innovation, how they measure success in client journeys, or what challenges they foresee in the current market. This shows you're not just interested in the job, but also in contributing to Saxo's mission.
