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- Tasks: Support clients from trip ideas to safe returns, ensuring seamless travel experiences.
- Company: Sawmill D&C LLC, a trusted name in personalised travel support.
- Benefits: Fully remote work, exclusive travel perks, and ongoing professional development.
- Why this job: Join a passionate team and help create unforgettable travel memories for clients.
- Qualifications: Strong communication skills and customer service experience, ideally in travel or hospitality.
- Other info: Embrace a community culture focused on connection and meaningful experiences.
The predicted salary is between 28800 - 48000 £ per year.
As a Remote Travel Consultant, you’ll play a mission-critical role in supporting our clients from their very first trip idea all the way to their safe return home. You’ll be the steady, knowledgeable guide who keeps their travel experience seamless, stress-free, and genuinely memorable. From handling bookings to troubleshooting challenges, you’ll bring professionalism, care, and that classic service mindset that never goes out of style. Sawmill D&C LLC prides itself on delivering personalized, high-quality support to travelers nationwide. We’ve built our reputation on trust, consistency, and heart—and we’re excited to welcome someone who shares those values.
Key Responsibilities
- Engage with client inquiries across email, phone, and messaging channels with timely, polished communication.
- Support travelers with booking updates, modifications, cancellations, and special requests.
- Provide accurate, up-to-date insights on destinations, travel documents, and agency procedures.
- Follow up to confirm trip details and gather feedback post-travel.
- Resolve concerns with empathy, efficiency, and a commitment to client satisfaction.
Benefits
- Fully remote flexibility — work from anywhere and design a schedule that aligns with your lifestyle.
- Exclusive travel perks and access to industry-only discounts.
- Professional development through ongoing training, mentorship, and team support.
- Community culture where passion for travel, connection, and meaningful memories drives everything we do.
What We’re Looking For
- Strong written and verbal communication skills.
- Experience in customer service—ideally in travel, tourism, or hospitality.
- High attention to detail with strong organizational and follow-through habits.
- Tech-savvy and quick to adapt to new systems and booking tools.
- A genuine love for travel and helping others design unforgettable journeys.
Remote Travel Consultant in Cardiff employer: Sawmilldcllc
Contact Detail:
Sawmilldcllc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Travel Consultant in Cardiff
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might know someone in the travel industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Show off your passion for travel! When you get the chance to chat with potential employers, share your own travel stories and experiences. It’ll help them see your genuine love for the industry and how you can connect with clients.
✨Tip Number 3
Prepare for those interviews! Research common questions for travel consultants and practice your responses. We want you to feel confident showcasing your customer service skills and knowledge about travel destinations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and contributing to our mission of creating unforgettable travel experiences.
We think you need these skills to ace Remote Travel Consultant in Cardiff
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share personal experiences or stories that highlight why you’re excited about helping others create unforgettable journeys.
Be Polished and Professional: Since communication is key in this role, make sure your written application is clear, concise, and free of errors. A polished application reflects the professionalism we value at StudySmarter.
Highlight Relevant Experience: Don’t forget to mention any customer service experience you have, especially in travel or hospitality. We want to see how your background aligns with our mission of providing high-quality support to travellers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Sawmilldcllc
✨Know Your Travel Stuff
Brush up on popular travel destinations and current trends in the industry. Being able to discuss recent travel news or share personal travel experiences can show your passion and knowledge, which is key for a Remote Travel Consultant.
✨Practice Polished Communication
Since you'll be engaging with clients through various channels, practice clear and concise communication. Consider role-playing common client scenarios with a friend to refine your responses and ensure you come across as professional and approachable.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for a customer. Highlighting your ability to resolve issues with empathy and efficiency will resonate well with the values of Sawmill D&C LLC.
✨Demonstrate Tech Savviness
Familiarise yourself with common booking tools and software used in the travel industry. If you have experience with specific systems, be ready to discuss how you adapted to them quickly, as this will show your readiness for the role.