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For Companies At a Glance
- Tasks: Welcome guests with a smile, manage reservations, and ensure a smooth dining experience.
- Company: Join a vibrant restaurant team that values hospitality and teamwork.
- Benefits: Competitive wages, gratuities, free parking, discounted food, and career growth opportunities.
- Why this job: Perfect for people lovers; kickstart your career in the exciting world of hospitality!
- Qualifications: Customer service experience and great communication skills are a must.
- Other info: Flexible hours and endless career paths await you in the restaurant industry.
The predicted salary is between 950 - 1167 £ per month.
A Host is the first point of contact for guests and is responsible for creating a warm and welcoming atmosphere. A friendly demeanor, exceptional customer service skills and the ability to multitask contribute to the overall success of this position. A Host must be well rounded and knowledgeable in all restaurant-related inquiries.
Responsibilities
- Greet and welcome guests as they arrive at the restaurant with a genuine smile and positive attitude.
- Communicate any specials or promotions.
- Manage the flow of guests by taking reservations, assigning tables, and ensuring efficient seating.
- Efficiently answer phone calls, always with a smile, assisting with any requests.
- Learn how to calculate and provide accurate wait times and keep guests informed of the status of their table.
- Maintain a clean and organized front-of-house area, including the host/hostess station and waiting area.
- Communicate with servers and kitchen staff to ensure a smooth, coordinated, and fair seating process.
- Escort guests to their assigned tables, present menus, and assist with seating arrangements.
- Accommodate special seating requests if possible.
- Engage with guests, anticipate their needs, and respond promptly to any inquiries or concerns.
- Maintain knowledge of the menu, daily specials, and restaurant promotions to provide accurate information to guests.
- Handle guest complaints or issues professionally or bring them to the manager’s attention when necessary.
- Assist in coordinating reservations and managing the wait list.
- Collaborate with the restaurant team to ensure exceptional customer service and satisfaction.
- Monitor and manage smooth and efficient table turnover.
- Maintain a professional and polished appearance, adhering to the restaurant’s grooming and dress code standards.
- Uphold high standards of cleanliness and hygiene throughout the restaurant.
- Uphold our S.T.E.A.K. Values.
Qualifications
- Previous experience in a customer service role, preferably in a restaurant or hospitality setting.
- Exceptional interpersonal and communication skills to interact effectively with guests and team members.
- Strong organizational and multitasking abilities to handle high-volume situations efficiently.
- Ability to remain calm and composed under pressure, providing excellent service even during busy times.
- Knowledge of restaurant operations and familiarity with reservation systems is a plus.
- A positive and friendly demeanor.
- Flexibility to work evenings, weekends, and holidays as per the restaurant’s schedule.
- High school diploma or equivalent qualification.
Benefits
- Competitive Wages
- Gratuities
- Free Parking
- Discounted Food & Beverages
- Career Growth Opportunities
Is this you? Do you love working with people? Do you love travel and hospitality? If you are someone with great communication skills who loves working with people, a career in the food and beverage restaurant world could be for you!
Host employer: Sawmill Restaurant Group
Contact Detail:
Sawmill Restaurant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host
✨Tip Number 1
Get to know the restaurant scene! Visit local spots, chat with staff, and soak up the vibe. This will help you understand what makes a great host and give you some insider knowledge to impress during interviews.
✨Tip Number 2
Practice your people skills! Role-play with friends or family to nail that warm greeting and friendly banter. The more comfortable you are interacting with others, the better you'll shine when it counts.
✨Tip Number 3
Stay organised! Create a checklist of key skills and experiences you want to highlight in interviews. Being prepared will help you feel confident and ready to tackle any questions thrown your way.
✨Tip Number 4
Don't forget to apply through our website! We love seeing familiar faces and want to help you land that dream job as a host. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Host
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and positive attitude that fits perfectly with our restaurant vibe.
Highlight Your Experience: Make sure to mention any previous customer service roles you've had, especially in hospitality. We love seeing how your past experiences can contribute to creating a warm atmosphere for our guests!
Show Your Knowledge: Demonstrate that you know a thing or two about our restaurant and its offerings. Mentioning your familiarity with menus, specials, or even reservation systems can really set you apart from other applicants.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Sawmill Restaurant Group
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the restaurant's menu, daily specials, and any promotions. This knowledge will not only impress the interviewer but also show that you're genuinely interested in the role and ready to engage with guests.
✨Practice Your Greeting
As a Host, your first impression is crucial. Practice a warm and friendly greeting that you can use when welcoming guests. A genuine smile and positive attitude can set the tone for the entire dining experience, so make it shine during your interview!
✨Demonstrate Multitasking Skills
During the interview, be prepared to discuss how you handle multiple tasks at once. Share specific examples from past experiences where you successfully managed busy situations, like taking reservations while greeting guests. This will highlight your organisational skills and ability to stay calm under pressure.
✨Showcase Your Customer Service Experience
Be ready to talk about your previous customer service roles, especially in hospitality. Highlight any instances where you went above and beyond for a guest or resolved a complaint effectively. This will demonstrate your commitment to exceptional service, which is key for a Host.
