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For Companies At a Glance
- Tasks: Own and manage a portfolio of client accounts, ensuring their health and growth.
- Company: Dynamic managed IT services provider working with creative sector clients.
- Benefits: Competitive salary with OTE, hybrid work, and opportunities for professional growth.
- Why this job: Make a real impact by driving client success and business performance.
- Qualifications: 3+ years in Client Success or Account Management within B2B tech.
- Other info: Join a collaborative team and enjoy a role with real ownership.
The predicted salary is between 42000 - 60000 £ per year.
We’re hiring for a growing managed IT services provider working with creative sector clients across the UK, including architecture practices, media and entertainment studios, and creative agencies. This is a portfolio ownership role rather than a traditional support position. You’ll inherit a book of active accounts and take full responsibility for their health, profitability, retention, and growth. The focus is on being a strong commercial and operational owner of your portfolio, not just responding to tickets or chasing upsell.
You’ll own a portfolio of 25 to 30 active client accounts from day one. Your primary responsibility is keeping those accounts healthy and identifying risks early, while also ensuring the core services remain profitable and compliant. You’ll monitor client health, engagement, and satisfaction, working closely with delivery teams to resolve issues before they escalate. You’ll manage renewals, contract compliance, and commercial details, making sure each account is well run from both a client and business perspective.
You’ll run regular business reviews, analyse usage and performance data, and identify genuine expansion opportunities where clients have unmet needs or growing requirements. You’ll scope opportunities, develop proposals, and manage the commercial process through to sign off and payment. This role blends client success, account management, and commercial ownership. You’re expected to balance retention and service quality with margin, structure, and growth.
About you
You have 3+ years of experience in Client Success, Account Management, or Service Delivery within B2B technology, SaaS, or managed services. You’ve owned a portfolio of accounts and managed both retention and growth. You’re highly organised and operationally disciplined. You track the right metrics, keep accurate records, and stay on top of multiple moving parts without things slipping.
You understand profitability and unit economics. You’re comfortable having commercial conversations, managing scope, and making decisions that protect long term account health and margin. You’re confident with clients and comfortable leading business reviews, presenting recommendations, and acting as a trusted advisor rather than a reactive support contact. You’re consultative by nature and good at spotting early warning signs as well as genuine growth opportunities.
What success looks like
In your first few months, you’ll be learning your portfolio, building relationships, and getting a clear view of which accounts are thriving and which need attention. You’ll begin closing some expansion, but your main focus will be stabilising and understanding account health. By six months, you’ll be independently managing your portfolio with strong retention, healthy margins, and regular expansion activity. By year one, you’ll be a trusted partner to your clients, with a strong, profitable book of business and consistent commission. This is a great opportunity for a commercially minded Client Success or Account Manager who wants real ownership of a portfolio and the chance to influence both client outcomes and business performance.
Customer Success Manager in London employer: SAVVY RECRUITMENT
Contact Detail:
SAVVY RECRUITMENT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Get to know the company inside out! Research their clients, projects, and values. This way, when you land that interview, you can show them you’re not just another candidate but someone who genuinely understands their business and is ready to contribute.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for you. This could give you insider knowledge and even a potential referral!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your past experiences align with the role of a Customer Success Manager. Be ready to discuss specific examples of how you've managed accounts, driven growth, and maintained client satisfaction.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Manager. Highlight your experience in managing client accounts, focusing on retention and growth, and any relevant metrics you've tracked. We want to see how you’ve made a difference in previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about client success and how your skills align with our needs. Share specific examples of how you've successfully managed portfolios and driven profitability.
Showcase Your Organisational Skills: In this role, being organised is key! In your application, mention tools or methods you use to keep track of multiple accounts and ensure nothing slips through the cracks. We love candidates who can demonstrate their operational discipline.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at SAVVY RECRUITMENT
✨Know Your Portfolio Inside Out
Before the interview, take time to research the company’s existing client base and understand the types of accounts you’ll be managing. Familiarise yourself with the creative sector and think about how your experience aligns with their needs. This will show that you’re proactive and ready to take ownership from day one.
✨Demonstrate Your Commercial Acumen
Be prepared to discuss your understanding of profitability and unit economics. Think of examples where you've successfully managed account health while balancing retention and growth. Highlight any specific metrics you’ve tracked in previous roles to showcase your operational discipline.
✨Showcase Your Consultative Approach
During the interview, emphasise your consultative nature by discussing how you’ve identified risks and growth opportunities in past roles. Prepare a few scenarios where you acted as a trusted advisor to clients, helping them navigate challenges and achieve their goals.
✨Engage with Business Review Strategies
Since running regular business reviews is key in this role, come equipped with ideas on how you would approach these meetings. Discuss how you would analyse usage and performance data to drive conversations and present actionable recommendations that align with client needs.
