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- Tasks: Lead client partnerships and mentor a dynamic account management team.
- Company: Fast-growing, award-winning social and creator agency with a creative culture.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Exciting opportunity to influence major brand accounts during a key growth phase.
- Why this job: Join a culturally relevant agency and shape the future of client services.
- Qualifications: 6+ years in agency roles with strong account management and team leadership experience.
The predicted salary is between 60000 - 80000 £ per year.
A fast-growing, award-winning social and creator agency is looking for an experienced Head of Client Services to lead its client partnerships team during a major stage of growth.
Our client is looking for someone established, confident and commercially sharp who knows how to build strong relationships, run high-performing accounts and bring structure to a growing team.
You’ll work closely with founders and senior leadership to oversee key client partnerships, strengthen internal processes, and help turn exciting opportunities into long-term retained relationships. This isn’t cold sales or outbound focused — it’s about leading from the front, building trust, and helping shape standout creative and commercial solutions once conversations are already in motion.
- Leading the client services function across major brand accounts
- Managing and mentoring the account management team
- Supporting pitches, proposals and commercial packaging alongside leadership
- Driving strong client retention, satisfaction and account growth
- Building trusted relationships with senior stakeholders and agency partners
Currently working at Head of Client Services level (or equivalent) within a social, creator or influencer agency
- ~6+ years’ agency experience with a strong account management foundation
- ~ Experience managing teams and overseeing multiple large accounts
- ~ Strong understanding of social-first campaigns, creator marketing and digital culture
This is a brilliant opportunity to join a culturally relevant, creatively ambitious agency at a key moment in its growth — with real influence over how the client services function evolves from here.
Service Coordinator - Immediate Start in City of London employer: SAVVY RECRUITMENT
Contact Detail:
SAVVY RECRUITMENT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator - Immediate Start in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that dream job.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and be ready to discuss how your experience aligns with their needs. Confidence is key, so practice your pitch until it feels natural.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. It’s a simple gesture that can make a big difference.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting roles waiting for you, and applying directly can sometimes give you an edge. Let’s get you that job!
We think you need these skills to ace Service Coordinator - Immediate Start in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your agency experience, especially in client services and account management, to show us you’re the right fit for this role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've built strong client relationships and led teams, as this will help us see your potential impact on our agency.
Showcase Your Achievements: Don’t just list your responsibilities; we want to see your achievements! Quantify your successes where possible, like client retention rates or successful campaigns, to give us a clear picture of your capabilities.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at SAVVY RECRUITMENT
✨Know Your Stuff
Before the interview, dive deep into the agency's recent projects and client partnerships. Familiarise yourself with their approach to social-first campaigns and creator marketing. This will not only show your genuine interest but also help you discuss how your experience aligns with their needs.
✨Showcase Your Leadership Skills
Be ready to share specific examples of how you've successfully managed teams and built strong client relationships in your previous roles. Highlight your mentoring experiences and how you've driven account growth, as this is crucial for the Head of Client Services position.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle certain situations, like managing a difficult client or leading a team through a challenging project. Think of real-life scenarios where you’ve demonstrated your problem-solving skills and ability to build trust with stakeholders.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the agency's vision for the client services function or how they measure client satisfaction. This shows you're not just interested in the role, but also in contributing to the agency's growth.