At a Glance
- Tasks: Be the go-to expert for identity security, guiding clients through complex transformations.
- Company: Join Saviynt, a leader in AI-powered identity security solutions.
- Benefits: Enjoy a competitive salary, remote work options, and growth opportunities.
- Other info: Dynamic work environment with a focus on innovation and collaboration.
- Why this job: Make a real impact by safeguarding digital assets for top brands and institutions.
- Qualifications: 10-15 years in identity security with strong project management skills.
The predicted salary is between 60000 - 80000 £ per year.
Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions.
We're looking for a Technical Account Manager who is a true Identity Security Practitioner—someone who lives and breathes identity security, not just manages accounts. This isn’t just about support; it’s about being the technical vanguard for our most strategic clients, guiding them through complex identity transformations, anticipating their needs, and ensuring their Saviynt platform becomes an indispensable pillar of their security posture. You’ll bridge the gap between deep technical expertise and strategic client partnership, driving successful implementations and ensuring long-term value.
What You’ll Be Doing: The Impact You’ll Make
- Be the Identity Security Guru: Serve as the primary technical authority for assigned clients, providing high-level technical guidance and strategic direction throughout their Saviynt journey.
- Architect and Define Solutions: Lead the technical definition, scoping, and design of complex identity security solutions, translating intricate client requirements into robust, scalable Saviynt deployments.
- Own the Technical Delivery: Take full ownership of the technical execution of SOWs, orchestrating the successful delivery of professional services.
- Strategic Client Engagement: Conduct regular, in-depth technical reviews with customers, proactively identifying potential issues, optimizing their Saviynt environment, and ensuring maximum platform utilization and value realization.
- Proactive Problem Solving: Monitor support requests and client environments to identify recurring technical patterns, championing product enhancements or process improvements within Saviynt.
- Drive Expansion & Adoption: Partner with account teams to identify and cultivate up-sell, cross-sell, and expansion opportunities.
- Technical Enablement: Develop and deliver advanced technical demonstrations and training sessions for clients.
- Internal Collaboration: Act as a critical liaison between clients, our Customer Professional Services (CPS) team, Engineering, and Product Management.
- Operational Excellence: Assist with regional services resourcing and forecasting, and manage timesheet and invoicing approvals.
What You Bring (Your Identity Security Arsenal)
- Extensive Identity Security Experience (10–15 years): Proven history of delivering enterprise-class Identity Governance and Administration (IGA) and/or Identity and Access Management (IAM) solutions.
- Proven Project Leadership (10+ years): Demonstrated success leading the scoping, planning, and delivery of large-scale identity security projects.
- Client-Facing Acumen: Exceptional skill in building trusted advisor relationships with senior-level clients and partners.
- Complex Project Management Mastery: Expert ability to manage multiple concurrent, technically complex identity projects.
- Comprehensive Project Lifecycle Expertise: Deep knowledge of project planning, resource management, scope definition, schedule management, status reporting, and technical documentation.
Technical Stack Proficiency:
- Core Web Technologies: XML, SPML/SOAP, Web and Application Servers, HTML.
- Database Management: Oracle, Sybase, MSSQL, MySQL.
- Directory Services: LDAP, Active Directory.
- Enterprise HR Systems: SAP, PeopleSoft.
- Programming Languages: Java, .NET, or C++.
- Identity Management Provisioning Systems: (e.g., legacy Sun, Oracle, IBM, Novell, or similar modern platforms).
- Security Software/IT Audit: A strong understanding of broader security principles and practices.
Security Domain Knowledge
- Mandatory IGA Experience: Must have substantial Identity Governance and Administration (IGA) experience.
- PAM Knowledge (Desirable): Familiarity with Privileged Access Management (PAM) is a plus.
- Integration Technology: Experience with integration technologies such as REST, LDAP, and database connectors.
- Directory Services: Knowledge of directory services including LDAP, Active Directory, and Azure AD.
- SaaS Platform Expertise: Must have experience working with SaaS security platforms.
- Security Frameworks (Desirable): Understanding of security frameworks like Zero Trust, NIST, and ISO27001 is a strong advantage.
IGA Product Experience
- Core IGA Platforms: Must have experience working with one or more of the following IGA products: SailPoint, Okta, Oracle OIM, or Saviynt.
- Other Security Products (Nice to have): Experience with Pathlock, CyberArk, BeyondTrust, or Delinea is beneficial.
- Access Management (Nice to know): Familiarity with Access Management, Single Sign-On (SSO), and Multi-Factor Authentication (MFA) concepts.
Management & Client Engagement
- Stakeholder Management: Proven experience in managing stakeholders, including leading Program Boards and interacting with senior management.
- RFP & Contract Management: Experience responding to Service RFPs, scoping projects, estimating, and producing Service Contracts/SOWs.
£75,000 - £95,000 a year
If required for this role, you will:
- Complete security & privacy literacy and awareness training during onboarding and annually thereafter.
- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures.
Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!
Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
