At a Glance
- Tasks: Provide top-notch technical support and troubleshoot issues for our cutting-edge identity platform.
- Company: Join Saviynt, a leader in AI-powered identity security solutions.
- Benefits: Enjoy a dynamic work environment with growth opportunities and a supportive team.
- Other info: Must have UK residency for at least five years due to government project requirements.
- Why this job: Make a real impact by safeguarding digital assets for Fortune 500 companies.
- Qualifications: Experience in Identity and Access Management and strong communication skills required.
The predicted salary is between 37800 - 46200 £ per year.
Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions.
Due to the nature of the UK Government projects this role supports, this position is classified as a Reserved Post. In accordance with the Civil Service Nationality Rules, we can only accept applications from persons with UK residency (at least five years). Successful candidates must undergo National Security Vetting (NSV). This role requires Security Check SC level clearance as a minimum. Any offer of employment is strictly conditional upon the candidate successfully obtaining and maintaining this clearance. To meet the vetting criteria, you will be required to have been resident in the UK for a minimum of 5 years immediately prior to your application. Failure to obtain clearance or a lapse in residency history may result in the withdrawal of the employment offer.
In line with the Immigration, Asylum and Nationality Act 2006, all shortlisted candidates will be required to provide original documentation verifying their Right to Work in the UK and their British Citizenship during the initial interview stage. We conduct thorough Baseline Personnel Security Standard (BPSS) checks as a precursor to all higher-level clearances.
WHAT YOU WILL DO:
- Communicate with end users and business stakeholders to clearly explain reported issues, impact, and recommended solutions
- Perform in-depth technical analysis for production incidents, including resolution and root cause analysis (RCA)
- Publish knowledge articles for incidents and service requests; create and maintain technical documentation and standard operating procedures (SOPs)
- Identify, debug, and troubleshoot break-fix issues through to full resolution
- Respond to and resolve issues within agreed service-level agreements (SLAs)
- Work closely with Engineering and DevSecOps teams to support IAM and CPAM service offerings
- Identify recurring issues and contribute to automation, runbooks, and knowledge reuse to improve operational efficiency
WHAT YOU BRING:
- Strong domain expertise in Identity and Access Management (IAM)
- Hands-on experience configuring and deploying one or more IAM tools such as Saviynt, SailPoint, Oracle Identity Manager (OIM), or IBM ISIM
- Experience invoking REST/SOAP web services using tools like Postman
- Database experience, including SQL and database operations
- Strong hands-on scripting experience (e.g., Shell, JavaScript, Python, Groovy)
- Working knowledge of operating systems such as Linux, Unix, and Windows
- Prior experience with integrations, and provisioning workflows across enterprise target system
- Experience working with global customers and a strong customer-first mindset
- Excellent written and verbal communication skills
- Minimum 2 years of experience implementing or supporting IAM / IGA or related solutions
If required for this role, you will:
- Complete security & privacy literacy and awareness training during onboarding and annually thereafter
- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures
Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!
Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Remote Technical Support Engineer in Tenterden employer: Saviynt
Saviynt is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration in the rapidly evolving field of identity security. With a strong commitment to employee growth, Saviynt provides extensive training opportunities and encourages team members to contribute to meaningful projects that safeguard digital assets for leading brands and government institutions. Located in the UK, employees benefit from a supportive culture that values diversity and inclusion, making it an ideal place for those looking to make a significant impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Technical Support Engineer in Tenterden
✨Get Involved in the Cybersecurity Community
Diving into the cybersecurity community is key for landing that full-time gig. Join forums like Reddit's r/cybersecurity or attend local meetups to connect with industry veterans and other job seekers. Networking is everything in this field—don’t just be a passive lurker!
✨Show Off Your Skills with Capture the Flag Competitions
Participate in Capture the Flag (CTF) competitions; these are not just a fun way to boost your skills but also a chance to showcase your talent to potential employers. Many companies, including Saviynt, love seeing candidates who actively engage in these challenges.
✨Tailor Your Online Presence
Make sure your LinkedIn and any professional profiles reflect your cybersecurity expertise. Share your projects, whether they’re personal or from a previous role, to catch the eye of hiring managers. This is how they’ll find your passion and commitment to the field!
✨Apply Directly Through Saviynt
Don’t forget to head straight to our website and check out any openings for cybersecurity roles at Saviynt. Applying directly can sometimes give you an edge, especially if you can mention that you've been following our work or engaging in the community.
We think you need these skills to ace Remote Technical Support Engineer in Tenterden
Some tips for your application 🫡
Show off your technical skills:In cybersecurity, it's crucial to highlight your technical prowess. Make sure your CV showcases specific skills like network security, penetration testing, or threat analysis. If you have relevant certifications (like CEH or CISSP), pop those on the front page to grab attention!
Tailor your portfolio for the role:Even for a full-time role, a portfolio can set you apart. If you've worked on any cybersecurity projects—be it CTF challenges, security assessments, or research papers—include these in your application. This demonstrates not just your skills, but also your hands-on experience!
Use real-world examples:When writing your cover letter, don’t just stick to your qualifications. Share real-world examples of how you’ve tackled security issues or vulnerabilities. This gives the hiring team at Saviynt insight into your practical problem-solving abilities and makes your application memorable.
Demonstrate your passion for cybersecurity:Cybersecurity is an ever-evolving field, so show us that you’re always learning! Mention any recent courses, webinars, or industry events you’ve attended. This not only exhibits your enthusiasm but also signals to Saviynt that you’re committed to staying ahead in the game.
How to prepare for a job interview at Saviynt
✨Sharpen Your Technical Skills
For a role in cybersecurity, it’s essential to be up-to-date with the latest tools and techniques. Brush up on your knowledge of firewalls, intrusion detection systems, and vulnerability assessment tools. Be ready to discuss specific scenarios where you’ve applied these skills, as hands-on experience can really set us apart in interviews.
✨Prepare for Scenario-Based Questions
Expect the interviewers at Saviynt to throw in some hypothetical situations to see how you’d handle them. Think about common security breaches or incidents and be prepared to explain how you would respond. This not only shows your problem-solving skills but also your understanding of real-world cybersecurity challenges.
✨Highlight Your Certifications
Certifications like CompTIA Security+, CISSP, or CEH can give you a significant edge in a full-time role in cybersecurity. Make sure to mention these during your interview and be prepared to discuss what you learned through those certifications and how they relate to the position at Saviynt.
✨Show Your Passion for Cybersecurity
Since you’re going for a full-time gig, showing genuine enthusiasm for the field can make all the difference. Share any personal projects, blogs, or communities you’re part of that relate to cybersecurity. This not only showcases your passion but also your commitment to staying engaged in this ever-evolving field.
