At a Glance
- Tasks: Support users by troubleshooting technical issues and providing effective solutions.
- Company: Join Saviynt, a leader in AI-powered identity security.
- Benefits: Enjoy a dynamic work environment with growth opportunities and a supportive culture.
- Other info: Must have UK residency for at least five years and pass security vetting.
- Why this job: Make a real impact in safeguarding digital assets for top brands and government institutions.
- Qualifications: Experience in Identity and Access Management and strong technical skills required.
The predicted salary is between 28800 - 43200 € per year.
Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world's leading brands, Fortune 500 companies and government institutions.
Due to the nature of the UK Government projects this role supports, this position is classified as a Reserved Post. In accordance with the Civil Service Nationality Rules, we can only accept applications from persons with UK residency (at least five years). Successful candidates must undergo National Security Vetting (NSV). This role requires Security Check SC level clearance as a minimum. Any offer of employment is strictly conditional upon the candidate successfully obtaining and maintaining this clearance. To meet the vetting criteria, you will be required to have been resident in the UK for a minimum of 5 years immediately prior to your application. Failure to obtain clearance or a lapse in residency history may result in the withdrawal of the employment offer.
In line with the Immigration, Asylum and Nationality Act 2006, all shortlisted candidates will be required to provide original documentation verifying their Right to Work in the UK and their British Citizenship during the initial interview stage. We conduct thorough Baseline Personnel Security Standard (BPSS) checks as a precursor to all higher-level clearances.
WHAT YOU WILL DO:
- Communicate with end users and business stakeholders to clearly explain reported issues, impact, and recommended solutions
- Perform in-depth technical analysis for production incidents, including resolution and root cause analysis (RCA)
- Publish knowledge articles for incidents and service requests; create and maintain technical documentation and standard operating procedures (SOPs)
- Identify, debug, and troubleshoot break-fix issues through to full resolution
- Respond to and resolve issues within agreed service-level agreements (SLAs)
- Work closely with Engineering and DevSecOps teams to support IAM and CPAM service offerings
- Identify recurring issues and contribute to automation, runbooks, and knowledge reuse to improve operational efficiency
WHAT YOU BRING:
- Strong domain expertise in Identity and Access Management (IAM)
- Hands-on experience configuring and deploying one or more IAM tools such as Saviynt, SailPoint, Oracle Identity Manager (OIM), or IBM ISIM
- Experience invoking REST/SOAP web services using tools like Postman
- Database experience, including SQL and database operations
- Strong hands-on scripting experience (e.g., Shell, JavaScript, Python, Groovy)
- Working knowledge of operating systems such as Linux, Unix, and Windows
- Prior experience with integrations, and provisioning workflows across enterprise target system
- Experience working with global customers and a strong customer-first mindset
- Excellent written and verbal communication skills
- Minimum 2 years of experience implementing or supporting IAM / IGA or related solutions
If required for this role, you will:
- Complete security & privacy literacy and awareness training during onboarding and annually thereafter
- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures
Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us.
Saviynt is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Technical Support Engineer employer: Saviynt
Saviynt is an exceptional employer, offering a dynamic and inclusive work environment where employees can thrive while contributing to cutting-edge identity security solutions. With a strong focus on employee growth, Saviynt provides ample opportunities for professional development and learning, all while supporting critical UK Government projects that enhance operational efficiency and safeguard digital assets. Join us to be part of a high-growth company that values resilience and innovation, making a meaningful impact in the world of identity management.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with Saviynt employees on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for those interviews! Research Saviynt's products and services, especially their IAM solutions. Be ready to discuss how your skills align with their needs and share examples of your past experiences.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be prepared to tackle hypothetical scenarios or technical challenges. Think aloud and demonstrate your thought process; it’s all about how you approach issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Technical Support Engineer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Technical Support Engineer role. Highlight your experience with IAM tools and any relevant technical skills that match what we're looking for.
Show Off Your Communication Skills:Since this role involves communicating with end users and stakeholders, it's crucial to demonstrate your excellent written and verbal communication skills in your application. Use clear and concise language to showcase your ability to explain complex issues.
Highlight Relevant Experience:Don’t forget to mention your hands-on experience with scripting and database operations. We want to see how your background aligns with the responsibilities of the role, so be specific about your past projects and achievements.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you're serious about joining our team at Saviynt!
How to prepare for a job interview at Saviynt
✨Know Your IAM Stuff
Make sure you brush up on your Identity and Access Management (IAM) knowledge. Be ready to discuss your hands-on experience with IAM tools like Saviynt or SailPoint, and be prepared to explain how you've tackled technical issues in the past.
✨Show Off Your Technical Skills
Since this role requires strong scripting and database skills, practice explaining your experience with SQL and scripting languages like Python or JavaScript. You might even want to prepare a few examples of how you've used these skills to solve problems.
✨Communicate Clearly
Saviynt values excellent communication, so practice articulating complex technical concepts in simple terms. Think about how you would explain a technical issue to a non-technical stakeholder and be ready to demonstrate that skill during the interview.
✨Understand Security Clearance Requirements
Familiarise yourself with the National Security Vetting process and the importance of security checks for this role. Be prepared to discuss your residency history and any relevant documentation you may need to provide, as this is crucial for your application.
