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- Tasks: Manage customer loyalty and adoption of Saviynt’s services, driving success through advisory and metrics analysis.
- Company: Saviynt is a leading identity authority platform focused on empowering users while protecting against cyber threats.
- Benefits: Enjoy a dynamic work environment with growth opportunities and a focus on resilience and adaptability.
- Why this job: Join a mission-driven team that values diversity and offers impactful work in cybersecurity and customer success.
- Qualifications: Experience in IAM, cybersecurity, or compliance, with strong communication and strategic thinking skills required.
- Other info: Candidates must be based in the UK and willing to travel up to 20%.
The predicted salary is between 48000 - 84000 £ per year.
Be among the first 25 applicants. Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations face increasing cyber risks but cannot afford defensive measures that slow progress, Saviynt’s Enterprise Identity Cloud provides unparalleled visibility, control, and intelligence to defend against threats while empowering users with timely, appropriate access to digital tools and technologies.
The IAM Practice Manager will manage customer loyalty and adoption of Saviynt’s services and products, aligning with customers’ business objectives. This role is responsible for driving customer success through advisory, adoption strategies, and metrics analysis, leading to higher customer satisfaction, retention, and business growth.
The key responsibilities include:
- Serving as the primary customer contact
- Developing relationships up to C-level
- Understanding customer landscapes
- Advising on solutions
- Ensuring product adoption
- Managing renewal pipelines
- Collaboration with internal teams
- Proactive event preparation
- Account planning
- Continuous improvement initiatives
Qualifications include experience in Identity and Access Management (IAM), cybersecurity, or compliance, consulting experience, hands-on knowledge of IAM technologies like SailPoint, CyberArk, ForgeRock, Microsoft, or Saviynt, and experience in SaaS customer success roles. Strong communication, strategic thinking, and willingness to travel up to 20% are essential.
Note: We are not accepting applications from candidates outside the United Kingdom. Candidates must complete security and privacy training, review policies, and adhere to security standards. Saviynt offers a dynamic environment with growth opportunities, emphasizing resilience and adaptability. We are an equal opportunity employer, welcoming diverse applicants.
Contact Detail:
Saviynt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IAM Practice Manager - UK
✨Tip Number 1
Familiarise yourself with Saviynt's products and services. Understanding their Enterprise Identity Cloud and how it addresses customer needs will help you speak confidently about the value you can bring to potential clients.
✨Tip Number 2
Network with professionals in the IAM and cybersecurity fields. Attend industry events or webinars where you can meet people who work at Saviynt or similar companies, as personal connections can often lead to job opportunities.
✨Tip Number 3
Prepare to discuss your experience with IAM technologies like SailPoint or CyberArk. Be ready to share specific examples of how you've successfully driven customer success in previous roles, as this will demonstrate your capability for the IAM Practice Manager position.
✨Tip Number 4
Showcase your strategic thinking skills during interviews. Think about how you would approach account planning and customer engagement strategies, as this will highlight your ability to align with customers' business objectives effectively.
We think you need these skills to ace IAM Practice Manager - UK
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications of the IAM Practice Manager position. Tailor your application to highlight relevant experience in Identity and Access Management, cybersecurity, and customer success.
Craft a Compelling CV: Your CV should clearly showcase your experience with IAM technologies and SaaS customer success roles. Use specific examples to demonstrate your achievements in driving customer satisfaction and retention.
Write a Tailored Cover Letter: In your cover letter, address how your skills align with Saviynt’s mission and the specific requirements of the role. Highlight your strategic thinking and communication skills, and express your enthusiasm for contributing to customer success.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Saviynt
✨Understand the Role Inside Out
Make sure you thoroughly understand the responsibilities of the IAM Practice Manager role. Familiarise yourself with Saviynt’s products and services, especially how they align with customer success and business objectives.
✨Showcase Your Experience
Prepare to discuss your previous experience in Identity and Access Management (IAM) and how it relates to the role. Highlight specific projects or achievements that demonstrate your ability to drive customer success and manage relationships effectively.
✨Prepare for C-Level Conversations
Since this role involves developing relationships up to C-level, practice articulating your thoughts clearly and confidently. Be ready to discuss strategic insights and how you can add value to their business objectives.
✨Demonstrate Your Communication Skills
Strong communication is key for this position. During the interview, focus on conveying your ideas clearly and engagingly. Use examples from your past experiences to illustrate your points and show how you can effectively collaborate with internal teams.
