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For Companies At a Glance
- Tasks: Ensure safety and provide top-notch customer service at the Metrocentre.
- Company: Join a vibrant team dedicated to creating a secure and welcoming environment.
- Benefits: Enjoy competitive pay, annual bonuses, free parking, and uniform provided.
- Why this job: Be part of a dynamic team making a real difference in public safety.
- Qualifications: SIA licence required; customer service experience is a plus.
- Other info: Flexible shifts with opportunities for training and career growth.
The predicted salary is between 27081 - 37813 £ per year.
Purpose of the Role
The Metrocentre Security Officer will maintain exemplary standards of security and customer service to customers and retailers. The role is public facing with officers acting in a professional and courteous manner at all times.
This role ensures the centre is a safe and welcoming place for everyone.
A can-do attitude is essential to this role.
This Role Attracts
- Full time permanent role on a fixed shift pattern
- Shift working either days or lates, working at times between 0700hrs and midnight.
- Applicants should expect to work both day shifts and late shifts with days starting at 07:00 and late shift finishing at 00:00. These timings may vary with demands of the job.
- 40 hour per week contract (paid for breaks)
- Annual Bonus
- Free onsite parking
- Public transport links at the Metrocentre
- Free uniform provided.
- Paid for SIA licence renewal / Upskill / First Aid
- Break Room / Kitchen / TV Room / Locker room / Shower facilities
- Counter Terrorism Training
Key Responsibilities
- To be part of a team in a permanent rostered shift pattern covering days and late shifts.
- Interaction with all visitors / tenants in the centre, delivering a first-class customer service going the extra mile.
- Professional, friendly, courteous, and helpful, looking for opportunities to interact with everyone in the centre.
- To ensure a smart appearance, adhering to the uniform policy.
- Must be able to work with external agencies including local authorities and law enforcement.
- Ensure a timely, effective response to all security incidents / Provide support to third party contractors / visitors ensuring all site procedures and policies are followed.
- Carry out proactive patrols of the centre focusing on public safety and suspicious activity.
- Carry out Counter Terrorism Training reinforcing our security strategy.
- Manage unauthorised access by excluded persons.
- Respond to the site radio system, maintaining professional radio procedures at all times.
- Accurate completion of site records / reference materials including Health & Safety records, Incident Forms.
- Undertake any other reasonable duties as required to meet the needs of the business.
Skills, Knowledge and Experience
QUALIFICATIONS AND EXPERIENCE
Essential:
- Own transport / use of public transport
- SIA Door Supervision or Guarding Licence
- Experience of working in a customer focussed environment
- First aid qualified or willing to work towards qualification
Desirable:
- CCTV SIA Licence
- Professional or further qualification in Security
- Experience of working in a security role within a customer focussed environment
COMPETENCIES
- Good verbal and written communication skills.
- Able to articulate clearly and credibly with all staff.
- Capability to work unsupervised and take responsibility
- Aptitude to remain calm under pressure
- Smart appearance
Job Types: Full-time, Permanent
Schedule:
- Day shift and Late shift
Licence/Certification:
- SIA License (required)
Working Hours – 40hrs per week shift work. Covering shifts from 7am to midnight.
Salary – £27,081
LI-DNI
Please see our Benefits Booklet for more information.
Security Officer employer: Savills
Contact Detail:
Savills Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the Metrocentre and its values. This way, you can show how your own values align with theirs, making you a more attractive candidate.
✨Tip Number 2
Practice your customer service skills! Since this role is all about interacting with visitors and retailers, think of examples from your past experiences where you went the extra mile for someone. Be ready to share these during your interview!
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. A good appearance shows that you take the role seriously and are ready to adhere to the uniform policy.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so don’t hesitate to hit that apply button on our site. It’s the best way to ensure your application gets noticed!
We think you need these skills to ace Security Officer
Some tips for your application 🫡
Show Your Customer Service Skills: In your application, make sure to highlight any experience you have in customer service. We want to see how you've gone the extra mile for customers in the past, as this role is all about creating a welcoming environment.
Be Professional and Courteous: Since this role is public-facing, it's crucial to convey your professionalism in your written application. Use a friendly tone but keep it respectful, showing us that you understand the importance of being courteous at all times.
Tailor Your Application: Take the time to tailor your application to the specific role of Security Officer. Mention relevant qualifications like your SIA licence and any experience in security or safety roles. This shows us you're serious about the position!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Savills
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer at the Metrocentre. Familiarise yourself with the key duties like customer interaction, proactive patrols, and incident response. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer service, prepare examples from your past experiences where you went the extra mile for customers. Highlight how you maintained professionalism and courtesy in challenging situations, as this will resonate well with the interviewers.
✨Dress to Impress
Appearance matters in this role, so dress smartly for your interview. Even if the interview is casual, showing that you take pride in your appearance reflects your understanding of the uniform policy and the professional image expected of a Security Officer.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific security incidents or customer interactions. Think through potential scenarios and how you would respond, focusing on maintaining safety and providing excellent service. This will show your ability to think on your feet and act decisively.