At a Glance
- Tasks: Deliver top-notch customer service and handle enquiries via phone and email.
- Company: Join Savills, a leading firm known for its commitment to client satisfaction.
- Benefits: Enjoy 25-30 days annual leave, private medical scheme, and career development.
- Other info: Short-term contract with potential for growth in a dynamic environment.
- Why this job: Make a real difference during a busy summer while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for helping customers.
The predicted salary is between 20000 - 25000 £ per year.
Role Overview: To deliver consistently high levels of customer service to our clients – ensuring all our clients leave satisfied in the knowledge that they are getting the best outcomes that the market is able to offer as a result of using our services.
You will be responsible for handling incoming telephone and email enquiries for the business in order to resolve enquiries and generate leads. This is helping our team to meet requirements during a busy summer period.
What we offer you:
- Career and Professional Development
- 25-30 Days Annual Leave, depending on grade
- Life Assurance
- Private Medical Scheme
- Virtual GP
- Global Mobility Scheme
- Rewards Platform
- Company Pension Scheme
- Enhanced Incremental Annual Leave
Due to the current general salary threshold requirement for this role, Savills are unable to provide skilled worker visa sponsorship. Immigration rules are subject to change by the Home Office and if any new regulations subsequently affect your application/offer with Savills we would need to reassess to ensure we remain compliant in line with the updated guidance as well as the mandatory requirement of valid right to work in the UK.
Recruitment agencies: Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid. Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.
Customer Services Assistant - short term contract in Richmond employer: Savills
SAVILLS is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Greater London. With generous benefits including 25-30 days of annual leave, a private medical scheme, and a robust pension plan, employees are well-supported in their professional growth and personal well-being. The opportunity to work on high-profile property developments ensures that every team member can make a meaningful impact while advancing their career in a vibrant and fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant - short term contract in Richmond
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Savills.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Savills. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Services Assistant - short term contract in Richmond
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Savills.
How to prepare for a job interview at Savills
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Savills's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Savills offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
