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- Tasks: Deliver top-notch customer service and manage resident events in a vibrant community.
- Company: Savills, a leading property management company with a focus on community engagement.
- Benefits: Competitive salary, discretionary bonus, and opportunities for personal growth.
- Why this job: Join a dynamic team and create a welcoming environment for residents.
- Qualifications: Outgoing personality, strong communication skills, and IT savvy.
- Other info: Flexible working hours with occasional weekend events to enhance community spirit.
The predicted salary is between 22400 - 25200 £ per year.
Savills is seeking a Resident Services Assistant to provide on-site property management services to a build to rent development in Bournemouth, England, United Kingdom.
The successful candidate will be responsible for delivering a first-class customer experience, building effective relationships with residents, and driving exceptional service at all times.
Purpose of the Role
To provide on-site property management services to a build to rent development, responsible for the delivery of a first-class customer experience along with the team.
Key Responsibilities
- Provide first-class customer service to residents, being the first point of contact for all residents and visitors
- Quality control of amenity spaces and apartments, ensuring they are well presented at all times
- Organising and hosting monthly residents\’ events and initiatives, to enhance the community feel of the scheme
- Engaging with residents and facilitation of any resident-lead events as well as quarterly meet and greets
- Management of amenity space hiring
- Responding to rental enquiries, scheduling and conducting scheme tours/viewings and agreeing offers
- Completing all applicant vetting in line with Savills procedures
- Ensuring marketing portals remain up to date at all times
- Organising and running tenant services via third parties and in-house
- Ensuring up to date resident communication via various channels including social media
- Seeking special offers and discounts for residents from local businesses
- Creating a community feel through communication, events and innovations
- To act as first point of call for residents to report maintenance issues
- Co-ordinating all contractor appointments, both third party and in-house, including defect warranty repairs, logging issues in order that required service levels are attained
- Organising minor works between tenancies to maintain first class presentation of apartments
- Completing check in and check out reports; determining deposit returns
- Carrying out mid-term inspections
- Arrears chasing and reporting
- Work alongside the Resident Services Manager to ensure H&S statutory requirements are met across the development
Skills, Knowledge and Experience
- Common sense approach
- Ability to think on their feet and make considered decisions
- Outgoing, warm and friendly personality
- Excellent written and spoken etiquette
- IT literate and social media savvy
- Experience in undertaking viewings would be an advantage
Salary – 28-30K + 10% discretionary bonus
Working Hours – 5 days Mon-Fri (40 hour week) 10AM – 7PM – as part of a site rota. Occasional weekend work may be required for resident events. Shifts may vary as per business needs.
Savills is an equal opportunities employer and welcomes applications from all sections of the community.
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Resident Assistant employer: Savills
Contact Detail:
Savills Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Savills and their values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Resident Services Assistant, you'll be interacting with residents daily. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle any situation with a warm and friendly approach.
✨Tip Number 3
Show off your event planning skills! Since you'll be organising resident events, think of some creative ideas to pitch during your interview. This will demonstrate your initiative and ability to enhance the community feel at the development.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Resident Assistant
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, this role is all about building relationships with residents, so show us how you can connect!
Tailor Your Application: Make sure to tailor your application to the Resident Services Assistant role. Highlight any relevant experience you have in customer service or property management. We love seeing how your skills match what we're looking for, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at Savills
✨Know Your Customer Service Basics
Since the role is all about providing first-class customer service, brush up on your customer service principles. Think of examples from your past experiences where you went above and beyond for a customer or resolved a tricky situation. This will show that you understand the importance of a positive resident experience.
✨Show Off Your Community Spirit
Savills values community engagement, so be ready to discuss how you would organise events or initiatives to enhance the community feel. Have a few ideas in mind that could work well in a residential setting, and don’t hesitate to share them during the interview!
✨Demonstrate Your Problem-Solving Skills
The ability to think on your feet is crucial for this role. Prepare to answer situational questions that test your problem-solving skills. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your common-sense approach.
✨Be IT Savvy and Social Media Smart
As the role involves managing communications through various channels, make sure you’re comfortable with technology and social media. Familiarise yourself with the platforms Savills uses and be prepared to discuss how you can leverage these tools to enhance resident communication and engagement.