At a Glance
- Tasks: Be the friendly face of our busy office, managing enquiries and supporting our sales and lettings teams.
- Company: Join Savills Chelsea, a dynamic residential office in the heart of Chelsea and South Kensington.
- Benefits: Gain valuable experience, develop your skills, and work in a vibrant team environment.
- Other info: Perfect for those looking to grow in a supportive and collaborative workplace.
- Why this job: Kickstart your career in a fast-paced role where every day brings new challenges and opportunities.
- Qualifications: Previous receptionist experience and strong communication skills are a must.
The predicted salary is between 20700 - 25300 £ per year.
Savills Chelsea is a residential office covering sales and lettings within Chelsea and South Kensington. The Chelsea office is very busy, made up of a growing team of 14. As a receptionist, you will be supporting a lettings team of 6 and a sales team of 6 with the support of a lettings and sales coordinator. You will be the first point of call to greet clients when they come to the office and deal with sales and lettings enquiries as appropriate. You will ensure the smooth running of the office on a day-to-day basis, be responsible for sales and lettings keys, complete all admin tasks and support the teams when required.
Key Responsibilities:
- Being the first point of contact both face to face and on the telephone for clients, professional contacts, employees, tenants, suppliers, etc.
- Responsible for managing meeting room requirements.
- Responsible for managing all car parking requirements.
- Responsible for managing stationary orders.
- Responsible for managing the signing out of keys and safe return.
- Responsible for all incoming and outgoing post.
- Maintaining weekly, monthly and daily records.
- Ensuring the front of house areas are clean and tidy at all times.
- Certification of ID, Proof of Address and Right to Rent checks.
- Assisting with the marketing of properties.
- Raising PO Numbers and processing invoices.
- Updating and maintaining the Receptionist Processes and Procedures Manual.
- Assisting the Sales Coordinator and Lettings Coordinator with ad hoc tasks and/or projects.
This is not an exhaustive list; in addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.
Skills, Knowledge and Experience:
- Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
- Educated to GCSE level and above.
- Previous experience in performing a receptionist role.
- A proven track record in providing excellent customer service and administrative support.
- Confidentiality and discretion in dealing with all aspects of the role.
- Strong communication skills both verbally and written.
- Excellent attention to detail and organisation skills.
- Ability to multi-task and prioritise.
- Pro-active and flexible approach to work.
- Strong team player: builds relationships and consults with others, quickly establishes trust and credibility.
- Diplomatic, friendly and approachable.
Assessment applicants can expect during selection:
- Screening call.
- 1st and 2nd stage interview.
This role does not meet the salary criteria for skilled worker visa sponsorship. To be eligible to apply for this role you must hold your own right to work in the UK.
Our employees act with honesty and integrity so we expect the same from you. We take any attempts to circumvent this policy very seriously.
Receptionist employer: Savills
Savills is an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation within the dynamic real estate sector. Employees benefit from comprehensive professional development opportunities and a supportive environment that encourages personal growth, making it an ideal place for those looking to make a meaningful impact in B2B marketing.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Savills. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Savills before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Savills:Your cover letter is your chance to shine! Tell us why you want to work at Savills specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Savills!
How to prepare for a job interview at Savills
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
