Accounts Receivable Specialist - Belfast in Newtownabbey

The role involves working within the Property Management Accounts department on a client-focused team. You will be responsible for collections, receipt allocations and reconciliation of accounts while adhering to the company’s credit policies and procedures. Liaising with a large number of Clients and Tenants is a daily requirement and therefore a high level of professionalism must be maintained at all times. This role will be based at our Belfast office, Longbridge House, 16-24 Waring Street, Belfast.

Key Responsibilities

• Treasury Administration
• Downloading bank file details, identification and allocating high volume of receipts daily; performing daily reconciliations from bank to our Yardi accounting system.
• Management of internal bank transfers via Yardi and Salesforce systems.
• Tenant account adjustments instructed by Property Managers and Client Accountants.
• Assisting Property Managers with tenant arrears, flagging short payments, suspense items and unallocated cash.
• Complying with and delivering accurate and on-time month end finance close on AR function.
• Query resolution, engaging with tenants, clients, colleagues as required.
• Assisting Client Accountants to ensure all postings are correct and enable them to action PTCs (payments to client) within agreed timeline.
• Other ad hoc reporting and analysis as required.
• Credit Control
• Maintain and manage large volume of debtor accounts.
• Responsible for the timely collection of Rent/Service Charge/Insurance and all other demands issued via telephone, email and/or letter.
• Provide tenants with copy invoices/statement of accounts, carrying out account reconciliations.
• Deal with tenant queries and resolve in an efficient and professional manner to facilitate payment, if necessary, forward onto the relevant teams and ensure follow up is actioned for resolution.
• Ensure Tenant accounts are frequently updated with Credit Control notes that are comprehensive and easy for all system users to read.
• Ensure Debt classifications are maintained and updated across your portfolio.
• Ensure tenant contact details are up to date i.e. Tenant name/Telephone numbers/Email Addresses.
• Preparation of monthly reconciliations of debtor accounts.
• Escalate collection matters as soon as possible to the appropriate Property Manager, Client Accountant or the Credit Control Manager.
• Continuous review of collection procedures within your department.
• Organise monthly Debtors meeting with the Property Managers to ensure arrears are reviewed and any queries are resolved, or transparent actions are agreed.
• Recommend payment plans for outstanding debts in keeping with Client and Property Managers expectations.
• Assist with client reporting.
• Help develop and use KPIs and metric based reporting to monitor performance (internal and external) to ensure SLAs, and Clients expectations are met or exceeded.
• Responsible for posting and allocation of payments relating to your portfolio.
• Work closely with the tenants, the Property Managers / Client Accountants to ensure unallocated/unidentified cash is continuously reviewed and kept to a minimum.
• Ensure internal account transfers are actioned weekly and approved by the relevant team.

Systems in operation, to be used to carry out the role:

• Microsoft Office - Intermediate level or above
• Property Management accounts system Yardi Voyager.
• Property Management task management system Salesforce.
• Access Pay and various Banking on-line portals.

Skills, Knowledge & Experience

• Proven experience managing an extensive, high transaction volume portfolio of debtors.
• Detailed understanding and knowledge of the full cycle Accounts Receivable and Credit Control processes.
• Experience in dealing with internal/external stakeholders at all levels.
• Previous experience working in the Property sector is preferred but not essential.
• At least 5 years experience in a similar role.
• Excellent organisational skills, attention to detail with ability to prioritise and manage stakeholder expectations.
• Excellent time management skills and attention to detail.
• Committed to challenging goals and delivers consistently.
• Strong team player, builds relationships and consults with others, quickly establishes trust and credibility.
• Excellent verbal and written communication skills.

Savills Ireland is an equal opportunity employer. Savills aims to attract, recruit and retain the best people from the widest possible pool of talent. As such, we are committed to creating an inclusive and diverse working environment for all employees by striving at all times, to be an organisation which does not discriminate, values everyone’s talents and abilities and where diversity is positively promoted.