Head of Central London Engineering (Associate Director) - London

Purpose of the Role

Reporting into the Head of Engineering Services (UK Engineering) supporting the Management Surveyors in the delivery of the divisional strategy with particular focus on the five pillars of RISE ensuring high quality property management service is achieved across the RISE and Central London portfolio for the benefit of Savills clients, occupiers and any customers.

The Head of Central London Engineering will have specific responsibility for implementing the operational strategy, objectives and business plan ensuring a clear focus on growth and the implementation of the RISE initiative as well as ensuring connectivity to Savills Property Management is maintained at all times.

The role will require an awareness of cost control and budgeting whilst ensuring statutory compliance, governance and customer service policies are in place to serve managed sites ensuring a world class welcome service is delivered.

The role will be a strategic appointment working with the UK Engineering team to deliver upon strategic objectives, set an agenda provide leadership to site based colleagues ensuring our service delivery is consistent and is in line with industry best practices and business guidelines.

To work in conjunction with the UK Engineering team liaise with and assist the hard services procurement team with all major tenders, quarterly service partner meetings, disputes or debt issues.

A recognised H&S qualification by examination is required, and it is expected that employees will be able to demonstrate experience and/or working towards a professional qualification such as MIWFM or Assoc RICS or an equivalent engineering qualification.

Key Responsibilities

• To develop the operational model across the portfolio within the commercial property management portfolio.

Spend time with and on sites to understand requirements and provide interface to the Head of Engineering Services and also to the wider business.

• Support both the London Business Space team and Head of Engineering Services in developing and implementing a solid business plan focusing on enhancing best practice.
• Work with all elements of our business to consistently evolve our operational model.
• Drive forward development of the customer service portals and lead on the SEMS ensuring these are implemented well and ingrained in the day to day operations across all sites.
• Assist London Business Space team and Head of Engineering Services in ensuring financial performance is maximised, reviewing recoverability of cost and generation of income as well as contributing where appropriate to financial reviews.
• Oversee day to day liaison with surveyor, RFM and operational staff to ensure clear lines of communication between SMR and the core Savills PM business.
• Align Central London FM Network with RISE and ensure consistent level of engagement and understanding through the development of sector clusters.
• Ensure an effective operation of H&S and environmental compliance with all legal and statutory requirements across the portfolio.

Liaison with the central functions responsibility for the delivery of services across the wider business and deputising for the Head of Engineering Services on a number of divisional boards and or groups.

• Identify and implement opportunities to take service lines in-house via the introduction of Savills Engineering and Design Consultancy, M&E Services, Savills Earth, Savills Front of House & Concierge Services and the FM Service fee.
• Work with internal service line leads to gain feedback on service and develop service line to ensure we are delivering the very best in service.
• Attendance at pitches and supporting business development initiatives as required
• To act as a mentor to junior members of the UK Engineering team and ensure that their development and progression is managed to allow them the best chance of success.
• Work with Savills Pathways to develop individual training plans/ Engineering modules for all staff within UK Engineering and hold regular review meetings to monitor progress and performance.
• Provide adhoc support leadership and guidance to managed sites and where required step in to provide interim on site management as required.
• Evaluate existing contractual relationships and ensure that the service provided by our partners, is in line with the agreed specification.

Ensure that any shortcomings in service delivery are dealt with swiftly and reported back to the Supply Chain category teams.

• Production and co-ordination of information, in line with Savills and client requirements.
• To carry out annual appraisals for any direct reports and ensure that 6 monthly reviews are completed.
• To act as Operational Client Relationship Manager for agreed clients and liaison with the management surveyors as appropriate.
• Act as the lead member of the UK Engineering Hard services team with external Industry leading awards applications.

This would include liaising with Savills M&E management teams and M&E service partners for entering all industry leading awards from application through to finalists.

• Assist the Transitions team and onsite M&E management team in conjunction with the other Engineering Operations Director, with all new buildings M&E mobilisation both pre and post practical completion or management handover.
• Ensure quarterly Engineering meetings are arranged and held with all management M&E teams, to ensure the latest Savills processes and procedures and innovation are relayed and discussed and any issues can be relayed to the teams and UK Engineering team for further assistance.
• Ensure attendance at the Savills Tech Working Group, this involves ensuring the latest innovation in property management is investigated and presentations arranged, so that the findings can then be relayed to the Head of Central London Operations.
• Lead contract management: schedule/attend monthly service partner meetings; review reports, proposals and KPIs; ensure maintenance contracts are in place.
• Monitor building systems via BMS and other means; perform random checks on critical plant and record/escalate issues appropriately.
• Plan and execute audits/inspections of plant rooms and equipment; ensure statutory tasks and legislative compliance are achieved with full risk management audit trails..
• Support energy conservation programmes; independent audits; analyse monitoring & targeting reports and action savings opportunities.
• Administer CAFM/PPM systems compliance (e. g., Elogbooks); maintain asset registers, site-specific tasks and O&M documentation; manage and support plant replacement programmes with M&E Consultancy.
• Lead tendering, analysis and interviews; manage contractor mobilisation through completion.
• Embed requisite engineering standards and operations manuals across managed buildings.

Skills, Knowledge and Experience

• Self motivated individual with excellent interpersonal skills.
• Excellent organizational and time management skills with a degree of flexibility.
• Ability to take on delegated authority and act independently
• Ability to handle a large number of projects with a broad range of customers, suppliers, and property owners.
• Experience and knowledge of achieving high standards in property management on multi let sites.
• Knowledge and understanding in preparation of service charge budgets; ensuring agreed times and costs are adhered to.
• Understanding of not only operational property management but an understanding of building infrastructure, operational engineering and the subsequent statutory legislation.
• Strong overall experience in a similar position or operational leadership role.
• Working Hours - 0900 – 17:30 Monday – Friday