General Manager

Purpose of the Role
To deliver an innovative and operationally efficient high standard of property management using Savills procedures whilst incorporating our client’s strategy, vision and ESG goals. 220 Blackfriars is a 220,000 sq ft, 22 storey, state of the art Grade A office building under construction and due to be delivered in Q4 2027. The role will start before Practical Completion, during which time, the successful candidate will provide support in mobilising the supplier teams, building systems and operational management ready for a soft landing in Q4 2027.

Key Responsibilities

• Pre-completion responsibilities:
  • The successful candidate will need to complete a full Savills induction, site induction, familiarise themselves with the building, its systems, attend familiarisation sessions, attend certain commissioning events, build a team of people following involvement in recruitment, ensure that they are inducted, build relationships with the project teams and build relationships with the client team.
  • Further developing the Occupier Handbook, Fit Out Guides, Rules and Regulations and other operational documentation.
  • Further develop the initial Service Charge Budget.
  • Coordinating the procurement of Service Partners and onboarding the teams.
  • Assist with the procurement and set up of items needed to effectively manage the Building including health and safety, cleaning, IT and telecoms, signage and amenity space items amongst others.
  • Further develop SOPs and AIs with the service partners teams.
  • Work with the chosen Building App provider on set up and content.
• General Key Responsibilities:
  • Always be the ambassador for 220 Blackfriars; Develop and promote the brand.
  • Take ownership of the 220 Blackfriars vision and values ensuring that they are fully integrated in our delivery.
  • Build excellent professional relationships at all levels.
  • Working with client platforms to develop the building community, using the onsite occupier portal, and maximising engagement opportunities.
  • Ensure all Savills property management, manuals and compliance systems are up to date and used in line with process and policy; consistently delivering against the RISE principles.
  • Complete and upload onto the appropriate system, daily and monthly checklists within agreed timeframe; ensure any resultant actions are completed.
  • Ensure high standards of property presentation and customer service are achieved and maintained at all times.
  • Ensure appropriate clear communication (written and verbal) with occupiers, service partners and all guests.
  • Engage with all stakeholders with a specific responsibility of engaging with occupiers and ensuring their H&S and statutory compliance.
  • Chair both formal (minuted) and informal occupier meetings at the agreed frequency, ensuring customer service levels, innovations and feedback is obtained, minuted and actioned.
  • Ensure Health & Safety, emergency procedures and safe working practices are established, maintained, and conform to current legislation to provide a safe environment for all estate users.
  • Ensure all actions resulting from audits and risk assessments are updated monthly to show progress, and are completed within agreed timeframe.
  • Report to Management Surveyor and client directly, ensuring they are kept informed on matters relating to standards of facilities management, highlighting areas for concern or improvement.
  • Ensure procurement of all supplies and services at the property are undertaken in accordance with the Savills procurement program to ensure the highest standards are adhered to and embedding sustainable procurement is embedded.
  • Manage service partners delivery to a high standard and maintain 220 Blackfriars standards in line with agreed KPIs and SLA’s. Escalate contract management issues as appropriate.
  • Oversee and ensure House Rules and Regulations and procedures are followed and permits to work for all contractor activities within the building are raised.
  • Encourage cultural alignment and partnership with the service partners to adhere to 220 Blackfriars’s philosophy and core values.
  • Lead the delivery of 220 Blackfriars ESG goals and engage with occupiers to understand their ESG aspirations and encourage aligned goals and behaviours.
  • Prepare and implement contingency plans to ensure adequate and suitable site attendance in the event of absence.
  • Manage the production of the annual building service charge budget and management accounts coordinating the input of internal resources and ensuring strict adherence to the published programs and closely monitoring the service charge expenditure ensuring value for money at all times.
  • Ensure reliable working knowledge of plant and building operation systems.
  • Ensure that all promotional activities are carried out with due care and attention to the health, safety and welfare of the team, occupiers and guests.
• Team:
  • Effectively manage service partner contracts and their on-site teams, ensuring they are adequately trained, motivated and embracing the 220 Blackfriars team ethos.
  • Conduct performance reviews with service partner management team to ensure performance is in line with KPIs and managing any performance improvement requirement.
  • Ensure the collective onsite team comply at all times with the standards and ethos of 220 Blackfriars.
• Promotions/Public Relations:
  • Establishing and developing good relations and partnerships with various authorities and local agencies, notably: Local authority and agencies, Police, Fire brigade, Public transport providers, Neighbouring properties.
  • Deliver in accordance with the ESG Strategy for the building.
  • Partner with the local community and neighbouring businesses to develop a community culture internally and externally, building social programs and hosting a range of events to benefit all.
  • Ensure the safe organisation and management of any building/community events.
• Quality Assurance:
  • Adhere to all quality assurance requirements.
  • Ensure compliance at all times with operational standards.
  • Assist with additional client led compliance requirements.

Skills, Knowledge and Experience
Candidates will be required to demonstrate the following:

• Excellent managerial and inter-personal skills, a proven track record in managing change, extensive experience in managing budgets, good strategic vision and a strong commitment to customer service are vital.
• Previous property/building management experience essential.
• Previous property/building management mobilisation and experience of office fit out preferred.
• Self-motivated with an ability to use their own initiative.
• Experience in the supervision of service partners and contractors.
• Proactive, uses initiative and able to work under pressure to meet deadlines.
• Effective people management skills in recruitment, development and team building.
• Excellent communication skills, written and verbal.
• A comprehensive knowledge and understanding of legislative Health & Safety requirements. IOSH qualified.
• Good time management skills able to respond to client/contract deadlines.
• Ability to use full range of Microsoft applications Inc. Word, Excel, PowerPoint, Outlook.
• An interest in being a proactive ESG leader in the industry.

Working Hours: 40 hours per week, normally Monday-Friday
Salary: £90,000