At a Glance
- Tasks: Lead a team to deliver exceptional guest experiences and manage front-of-house operations.
- Company: Prestigious hospitality firm in Greater London, known for excellence.
- Benefits: Competitive pay, career growth, and a vibrant work environment.
- Other info: Perfect for those who thrive in a fast-paced, high-end hospitality setting.
- Why this job: Join a dynamic team and make a real difference in guest satisfaction.
- Qualifications: Strong background in 5-star customer service and excellent Microsoft skills.
The predicted salary is between 30000 - 40000 £ per year.
Savills is looking for a Front of House Manager to oversee services in a prestigious Greater London location. The ideal candidate will excel in delivering outstanding customer service, managing teams, and maintaining the highest hospitality standards. This role requires a bubbly personality and a proactive approach to improving services.
Responsibilities include:
- Managing the reception area
- Developing SOPs
- Ensuring all visitor queries are promptly addressed
Candidate must possess excellent Microsoft skills and a strong background in 5* customer service.
Front of House Lead — 5★ Guest Experience & Events employer: Savills
At Savills, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values outstanding customer service and team collaboration. Located in the heart of Greater London, our Front of House Lead role provides unique opportunities for professional growth and development within a prestigious environment, alongside competitive benefits and a commitment to maintaining the highest hospitality standards.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Lead — 5★ Guest Experience & Events
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Savills. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Savills
Don't be shy about reaching out to Savills directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Lead — 5★ Guest Experience & Events
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Savills and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Savills
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
