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For Companies At a Glance
- Tasks: Manage customer queries, coordinate escalations, and deliver training to enhance team efficiency.
- Company: Join Savills, a leading property management firm known for exceptional client services.
- Benefits: Enjoy 25-30 days annual leave, private medical scheme, and a global mobility scheme.
- Why this job: Be part of a dynamic team that values integrity and offers career development opportunities.
- Qualifications: Strong organisational skills and excellent communication are essential; proactive problem-solving is a plus.
- Other info: Must have the right to work in the UK; no visa sponsorship available.
The predicted salary is between 28800 - 42000 £ per year.
Role Overview
The Customer Services Co-Ordinator reports to the Customer Services Team Manager and plays a vital role in the query management process, ensuring queries are triaged effectively, escalations are coordinated efficiently, and training is delivered to new and existing team members. This role requires strong organisational skills, excellent communication, and a proactive approach to problem-solving.
What we offer you
- Career and Professional Development
- 25-30 Days Annual Leave, depending on grade
- Life Assurance
- Private Medical Scheme
- Virtual GP
- Global Mobility Scheme
- Rewards Platform
- Company Pension Scheme
- Enhanced Incremental Annual Leave
Find out more about Savills offer.
Team Overview
The Energy team sits within the Savills Property Management (PM) Division and provides an energy bureau and procurement service to the Property Management client portfolio. This role contributes to delivering exceptional client services by managing inbound queries, supporting escalations, and coordinating training initiatives to enhance team efficiency and customer satisfaction.
This role does not meet the salary criteria for skilled worker visa sponsorship (check exemptions).
To be eligible to apply for this role you must hold your own right to work in the UK. Please take the time to check here that you\\\’re able to make a new application to us now. Our employees act with honesty and integrity so we expect the same from you. We take any attempts to circumvent this policy very seriously.
Recruitment agencies
Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid.
Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.
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Customer Service Coordinator employer: Savills
Contact Detail:
Savills Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the energy sector and property management. Understanding the specific challenges and trends in these areas will help you stand out during interviews and demonstrate your proactive approach to problem-solving.
✨Tip Number 2
Practice your communication skills by engaging in role-playing scenarios. This can help you prepare for handling customer queries and escalations effectively, showcasing your organisational skills and ability to manage multiple tasks.
✨Tip Number 3
Network with professionals in the customer service and property management fields. Attend industry events or join relevant online forums to gain insights and make connections that could lead to valuable referrals.
✨Tip Number 4
Research Savills' values and recent projects. Being knowledgeable about the company will allow you to tailor your responses during interviews and show that you're genuinely interested in contributing to their team.
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Customer Service Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and team coordination. Use bullet points for clarity and focus on achievements that demonstrate your organisational and communication skills.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how you have successfully managed queries or trained team members in the past, showcasing your proactive problem-solving abilities.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Coordinator.
How to prepare for a job interview at Savills
✨Showcase Your Organisational Skills
As a Customer Service Coordinator, you'll need to demonstrate strong organisational abilities. Prepare examples from your past experiences where you successfully managed multiple tasks or projects simultaneously, highlighting how you prioritised and triaged effectively.
✨Communicate Clearly and Confidently
Excellent communication is key in this role. During the interview, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your responses, especially when discussing how you've handled customer queries or escalations in the past.
✨Demonstrate Problem-Solving Skills
Be ready to discuss specific instances where you proactively solved problems. Think of scenarios where you identified an issue, took initiative, and implemented a solution that improved customer satisfaction or team efficiency.
✨Prepare for Training Discussions
Since the role involves coordinating training initiatives, be prepared to talk about any experience you have in training or mentoring others. Share your approach to delivering effective training and how you ensure that new team members are well-equipped to handle their responsibilities.
