At a Glance
- Tasks: Monitor CCTV and ensure safety and security at Derbion while providing excellent customer service.
- Company: Join a dynamic security team in a vibrant shopping centre environment.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional development.
- Other info: Enjoy a 4 on 4 off shift pattern with great career growth potential.
- Why this job: Be the face of security, making a real difference in people's safety every day.
- Qualifications: SIA Door Supervision and CCTV licences required; customer service experience is a plus.
The predicted salary is between 30752 - 30752 £ per year.
Purpose of the Role
The CCTV Control Room Officer works as part of the control room team and undertakes monitoring and delivery in the safety and security of Derbion.
The operative will ensure exemplary standards of security, safety and customer service to the client and visitors of the site at all times.
This role is the public face of the security team and should act with professionalism at all times, a can do attitude is essential in this highly influential role.
Key Responsibilities
- To be part of a team in a roster pattern.
- Ensure compliance with all internal procedures, site processes and external bodies including enforcement agencies and auditory bodies
- Ensure a timely response to all security issues and events
- Be professional, pleasant, friendly, courteous and helpful at all times whilst carrying out duties to the highest levels.
- To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
- Ensuring all incidents are managed in accordance with site policies and procedures.
- Liaising with the Security Manager proactively reacting to incidents and ensuring colleagues are fully briefed and supported at all times.
- To deal efficiently and effectively with emergencies including fire and bomb scares ensuring the onsite team and client are kept fully informed at all times.
- Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals logging and reporting incidents in line with site / company polices.
- Maintain vigilance and highlight / manage unauthorised access by banned persons.
- Provide assistance to third party contractors / visitors ensuring all site procedures / policies are adhered too.
- Being fully conversant with operational functions including access control, CCTV, detection and alarm systems, ensuring effective monitoring and reporting function is maintained.
- Demonstrate a thorough understanding of fire systems, including fire faults, isolations and permits.
- Maintain continuous monitoring of site radio systems adhering to correct radio procedures at all times.
- Diligent management and maintenance of site records / reference materials including Health & Safety records, Incident Forms and the site occurrence book
- To provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service.
- Report any event that may be detrimental to the fulfilment of the provision of security on site to the Security team leader/Security Manager.
- Support the Security Manager with any internal / external audits in line with company polices and procedures.
- To be the first point of contact for security function related queries resolving more complex queries utilising experience and knowledge referring any complaints with regards to security practices, to the security management team or centre management.
- Make certain that the Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client.
- Undertake any other reasonable duties as required to meet the needs of the business, this may include supporting mall officers during periods of holidays or absence.
- Ensure a timely response to all security issues and events.
- Access control of the centre’s service yards monitoring all deliveries.
Skills, Knowledge and Experience
QUALIFICATIONS AND EXPERIENCE
Essential
- Successful track record of delivering security solutions to internal client base
- SIA Door Supervision licence
- CCTV SIA Licence
- Experience of working in a customer focussed environment
- First aid qualified or willing to work towards qualification
Desirable
- Professional or further qualification in Security
- Experience in control room monitoring
- COMPETENCIES
- Good verbal and written communication skills.
- Able to articulate clearly and credibly with the client, senior managers and all staff.
- Capability to work unsupervised and take responsibility
- Aptitude to remain calm under pressure
- Smart appearance
- Flexible/can do attitude
- Working Hours - 4 on 4 off rotational pattern - 42 hours per week
- #LI-DNI
- #J-18808-Ljbffr
CCTV Control Room Officer employer: Savills
Savills is an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation within the dynamic real estate sector. Employees benefit from comprehensive professional development opportunities and a supportive environment that encourages personal growth, making it an ideal place for those looking to make a meaningful impact in B2B marketing.
StudySmarter Expert Advice🤫
We think this is how you could land CCTV Control Room Officer
✨Join Security Community Events
Dive into local security conferences and workshops. These events are goldmines for networking with industry professionals, and they often host recruiters looking for candidates for full-time roles like CCTV Control Room Officer. Plus, you can showcase your passion and familiarity with the latest trends!
✨Connect with Industry Experts
Utilise platforms like LinkedIn to follow and connect with leaders in security services. Engage with their content; it shows your interest and can spark conversations that might lead to job opportunities at companies like Savills. Don’t hesitate to reach out and ask for insights or informational interviews!
✨Polish Your Online Presence
Make sure your online presence reflects your skills in security services – think certifications, relevant projects, or coursework. Share your expertise through blogs or posts discussing recent trends in security. This will make you stand out to employers searching for full-time CCTV Control Room Officer candidates.
✨Directly Apply to Savills
Don’t forget to apply for the CCTV Control Room Officer role directly through our website! It not only ensures that your application is seen by the right eyes but also demonstrates your enthusiasm for joining Savills.
We think you need these skills to ace CCTV Control Room Officer
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Savills. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Savills.
How to prepare for a job interview at Savills
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Savills.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Savills.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Savills.
