At a Glance
- Tasks: Lead operations at Merry Hill, enhancing guest experiences and driving performance.
- Company: Join a dynamic team at one of the UK's top retail and leisure destinations.
- Benefits: Be part of an exciting journey with opportunities for growth and influence.
- Other info: This is a pivotal moment to make a real impact in retail.
- Why this job: Shape the future of a major shopping centre and inspire large teams.
- Qualifications: Experience in customer-facing roles and strong leadership skills required.
The predicted salary is between 59400 - 72600 £ per year.
- Operations Director - Merry Hill Shopping Centre
- Shape the Future of One of the UK's Major Retail & Leisure Destinations
Merry Hill is one of the UK's most prominent super-regional retail and leisure destinations, serving a significant catchment across the West Midlands and beyond.
With Redical now in ownership, the centre is entering an exciting new chapter, with bold ambitions to drive performance, strengthen the brand mix and move Merry Hill towards becoming one of the leading retail and leisure destinations in the UK.
Now, we're looking for a dynamic and commercially minded
Operations Director to help make that happen.
About the Role
As Operations Director, you'll be the strategic number two on site, reporting directly into the Centre Director and playing a pivotal role in the next phase of Merry Hill's evolution.
We're looking for someone who can bring pace, energy, strong people leadership and a retail-led mindset to operational delivery.
You'll lead a large operational structure across cleaning, security, health & safety, technical services, environmental management and ESG, while helping to challenge how things are done, improve efficiency and deliver an exceptional guest and occupier experience.
You'll work closely with the Centre Director, Savills, Redical, occupiers and the wider onsite leadership team to drive operational excellence, support commercial performance and help shape the future direction of the asset.
We're looking for someone who
- Has the energy, ambition and gravitas to lead at scale.
- Is passionate about retail, guest experience and creating vibrant destinations.
- Can inspire, empower and develop large operational teams.
- Has strong commercial instincts and understands how to improve performance, efficiency and value.
- Is confident using data, insight and technology to support decision making.
- Communicates with confidence and can build credibility with occupiers, service partners and senior stakeholders.
- Brings experience from a relevant customer-facing environment, such as major retail, shopping centres, leisure, venues, airports, hotels or theme parks.
Why Join Merry Hill?
You'll be joining Merry Hill at a defining point in its journey.
With new ownership, clear ambition and an engaged onsite team, this is an opportunity to play a major role in the future of one of the UK's most important retail and leisure destinations.
For the right person, this is a chance to bring fresh thinking, influence strategy, lead large teams and help shape what Merry Hill becomes next.
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Operations Director - Merry Hill in Brierley Hill employer: Savills
SAVILLS is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the heart of Greater London. With generous benefits including 25-30 days of annual leave, a private medical scheme, and a robust pension plan, employees are well-supported in their professional growth and personal well-being. The opportunity to work on high-profile property developments ensures that every team member can make a meaningful impact while advancing their career in a vibrant and fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Director - Merry Hill in Brierley Hill
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Savills, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Savills!
We think you need these skills to ace Operations Director - Merry Hill in Brierley Hill
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Savills, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Savills and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Savills that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Savills
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
