Senior Property Manager in Eastbourne

Purpose of the Role

Working on a large Build to Rent portfolio. Line management of the teams at The Green in Horsham and The Market and The Merchant in Brighton.

Key Responsibilities

• Supporting the Senior Portfolio Manager.
• Managing the building expenditure budget and ensuring value for money from suppliers, maximising the net operating income.
• To set clear objectives in line with business strategy and to measure and manage performance against these.
• To conduct regular 121 meetings, hold team meetings and complete probationary, interim and annual appraisals as per company guidance.
• To provide equal opportunities to team members via allocation of opportunity (client exposure, project work, coaching and training) in line with our promotion, succession and talent process and our D&I strategy.
• To adhere to all company processes in people management and to role model professional behaviours at all times, ensuring an inclusive workplace with zero tolerance of discrimination.
• To ensure recruitment is completed professionally and in line with team/divisional/company goals, thinking strategically re future needs and in line with our D&I objectives.
• Establishing and delivering additional income streams where appropriate.
• Training new team members.
• Dealing with initial enquiries, booking in viewings and negotiating offers.
• Agreeing leasing offers and processing these in line with Savills procedures.
• Uploading availability details to marketing portals and updating adverts as necessary.
• Completing all applicant vetting in line with Savills procedures.
• Forging productive relationships with key service partners such as contractors and facility managers for the benefit of residents and seeking economies of scale for the efficient running of the building.
• Organising and running tenant services via third parties and in house.
• Ensuring up to date resident communication via various channels including social media.
• Seeking special offers and discounts for residents from local businesses.
• Creating a community feel through communication and regularly hosting resident events.
• To act as first point of call for residents to report maintenance issues.
• Co-ordinating all contractor appointments and repairs, logging issues in order that required service levels are attained.
• Carrying out regular inspections of communal areas and apartments.
• Responsible for Health and Safety compliance coordination utilising Savills systems; liaising with the Estate and Facilities managers where required.
• Organising minor works between tenancies to maintain first class presentation of apartments.
• Meet and greet with all new tenants; providing Welcome Packs and new tenancy information.
• Completing check in and check out reports; determining deposit returns.
• Assisting the credit control team to ensure the timely payment of rents and liaising with residents to address problem cases.
• Undertaking tenancy renewals, driving rental growth.
• Providing regular asset performance reports, competitor analysis, weekly statistics on leasing, and market rent analysis.
• Driving rental growth, ensuring that rents in the building are maximised yet competitive within the local market, providing strategies to help increase lets.

Skills, Knowledge and Experience

• Strong line management skills.
• Strong troubleshooting skills.
• Strong customer service ethic/background.
• Positive, can do attitude.
• Common sense approach.
• Ability to think on their feet and make considered decisions.
• Outgoing, warm and friendly personality.
• Organised, meticulous, tenacious.
• Excellent written and spoken etiquette.
• IT literate and Social media savvy.
• Strong financial management skills.
• ARLA/IOSH.

Working Hours - Monday-Friday 9am-6pm

Salary - Up to £45K (Up to 10% discretionary bonus)