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- Tasks: Lead operations and enhance customer experience at Derbion Shopping Centre.
- Company: Facilities management company focused on exceptional service.
- Benefits: Competitive salary, dynamic team environment, and career growth opportunities.
- Why this job: Make a positive impact on customer experiences while leading a vibrant team.
- Qualifications: 2+ years of supervisory experience and strong communication skills.
- Other info: Fast-paced environment with a focus on teamwork and customer satisfaction.
The predicted salary is between 30000 - 42000 £ per year.
A facilities management company is seeking a Duty Shift Manager for the Derbion Shopping Centre in England. In this role, you will oversee operational delivery to ensure exceptional customer service and manage teams in cleaning, customer services, and security.
Strong communication and management skills are essential. The ideal candidate will have at least 2 years of supervisory experience in a fast-paced environment and proficiency in Microsoft Office.
This position offers a chance to lead a dynamic team and make a positive impact on customer experiences.
Shopping Centre Duty Manager: Lead Ops & Customer Experience employer: Savills Management Resources
Contact Detail:
Savills Management Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shopping Centre Duty Manager: Lead Ops & Customer Experience
✨Tip Number 1
Network like a pro! Reach out to people in the facilities management industry, especially those who work in shopping centres. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, highlight your supervisory experience and how you've improved customer service in past roles. Use specific examples to make your case.
✨Tip Number 3
Be proactive! If you see a job that fits your skills, don’t wait for the perfect moment. Apply through our website and follow up with a quick email to express your enthusiasm. It shows you're serious about the role!
✨Tip Number 4
Prepare for interviews by practising common questions related to team management and customer experience. We can help you with mock interviews to boost your confidence and ensure you shine when it counts!
We think you need these skills to ace Shopping Centre Duty Manager: Lead Ops & Customer Experience
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your supervisory experience in fast-paced environments. We want to see how you've led teams before, so share specific examples that showcase your management skills.
Tailor Your Application: Don’t just send a generic application! We love it when candidates tailor their CVs and cover letters to the role. Mention your experience in customer service and how you can enhance the shopping experience at Derbion.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Savills Management Resources
✨Know Your Stuff
Before the interview, make sure you understand the ins and outs of the shopping centre operations. Brush up on your knowledge of customer service best practices and facilities management. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Since this role involves managing teams, be ready to share specific examples of how you've successfully led a team in the past. Think about challenges you've faced and how you motivated your team to overcome them. This will demonstrate your capability to lead effectively in a fast-paced environment.
✨Communicate Clearly
Strong communication is key for this position. Practice articulating your thoughts clearly and concisely. During the interview, listen carefully to the questions asked and respond thoughtfully. This will show that you can communicate well with both your team and customers.
✨Familiarise Yourself with Microsoft Office
As proficiency in Microsoft Office is essential, make sure you're comfortable using tools like Excel and PowerPoint. You might be asked about how you've used these tools in previous roles, so be prepared to discuss any relevant experience or projects where you've utilised them.
