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For Companies At a Glance
- Tasks: Ensure safety and security while providing top-notch customer service to visitors.
- Company: Join a leading security team at Chantry Place, Norwich.
- Benefits: Competitive salary, flexible shifts, and opportunities for professional development.
- Why this job: Be the face of security, making a real difference in people's experiences.
- Qualifications: Must have Front Line SIA licence and customer service experience.
- Other info: Dynamic role with a focus on teamwork and continuous improvement.
The predicted salary is between 26300 - 29000 £ per year.
Overview
The security officer is accountable to the security manager for the support and delivery of security within the site. You will ensure exemplary standards of security and customer service are provided to the client and visitors to the site always. You are the public face of the security team and should act with professionalism always; a can-do attitude is essential in this highly influential role. You have a clear vision for the application of World Class Service in all endeavours. You lead by example, uplifting the team, and instil a passion for excellence in delivering customer service. World Class Service not only relates to our customers, but to all stakeholders, including contractors, retailers and colleagues.
Key Responsibilities
- Continuously look for opportunities to be of assistance to visitors to the centre proactively offering assistance wherever opportunities arise.
- To ensure that the centre is a safe and non-threatening environment for all visitors/tenants.
- Ensuring all incidents are managed in accordance with company and centre policies and procedures.
- Liaising with the security manager, proactively reacting to incidents and ensuring colleagues are fully briefed and supported.
- To deal efficiently and effectively with emergencies including fire and bomb scares ensuring the onsite team and client are always kept fully informed.
- Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals logging and reporting incidents in line with company and centre policies.
- Maintain vigilance and highlight/manage unauthorised access by banned persons.
- Provide assistance to third party contractors/visitors ensuring all company and centre procedures/policies are adhered to.
- Maintain continuous monitoring of centre radio systems adhering to correct radio procedures at all times.
- Diligent management and maintenance of centre records/reference materials including health and safety records, incident forms and the daily occurrence book.
- To provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service.
- Report any event that may be detrimental to the fulfilment of the provision of security to the security team leader/security manager.
- Support the security manager with any internal/external audits in line with company policies and procedures.
- Make certain that the continuous improvement process is an integral part of service delivery increasingly adding value to both the company and the centre.
- Undertake any other reasonable duties as required to meet the needs of the business.
- Ensure a timely response to all security issues and events.
- Good verbal and written communication skills.
- Able to articulate clearly and credibly with the centre management, senior managers and all staff.
- Must have a good personality and ability to communicate with the public in what is a customer focused and engaging role.
- Capability to work unsupervised and take responsibility.
- Aptitude to remain calm under pressure.
- Smart appearance.
- Flexible/Can do attitude.
- Must be able to attend work in line with shift pattern through own transport or public transport and have ability to be flexible with shift start and finish times.
Qualifications and experience
Essential:
- Front Line SIA licence.
- Experience of working in a customer focused environment.
- First aid qualified or willing to work towards qualification.
Desirable:
- CCTV SIA licence.
- Professional or further qualification in security.
Working Hours
40 hours per week average, 5 Days on 3 days off
Salary
£26,281.00 (£12.64/hr)
Security Patrol Officer 40hrs - Chantry Place, Norwich employer: Savills Management Resources
Contact Detail:
Savills Management Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security Patrol Officer 40hrs - Chantry Place, Norwich
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills! As a Security Patrol Officer, you'll need to articulate clearly with both the public and management. Try role-playing scenarios with friends or family to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 3
Show off your customer service skills during the interview. Share specific examples of how you've gone above and beyond to assist others in previous roles. This will demonstrate your commitment to providing World Class Service, which is key for this position.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision. And remember, apply through our website for the best chance at landing the job!
We think you need these skills to ace Security Patrol Officer 40hrs - Chantry Place, Norwich
Some tips for your application 🫡
Show Your Customer Service Skills: In your application, make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond to assist others, as this role is all about providing World Class Service to visitors and colleagues alike.
Be Professional and Personable: Since you'll be the public face of our security team, it's crucial to convey professionalism in your written application. Use a friendly tone but keep it respectful, showing us that you can communicate effectively with the public and maintain a smart appearance.
Demonstrate Your Problem-Solving Skills: We love candidates who can think on their feet! Share examples of how you've handled emergencies or difficult situations in the past. This will show us that you can remain calm under pressure and take responsibility when it matters most.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you're keen and ready to join our team!
How to prepare for a job interview at Savills Management Resources
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Patrol Officer. Familiarise yourself with the key duties mentioned in the job description, such as managing incidents and providing excellent customer service. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer interaction, prepare examples from your past experiences where you've provided exceptional service. Think about situations where you went above and beyond to assist someone, as this will highlight your can-do attitude and professionalism.
✨Demonstrate Calmness Under Pressure
The ability to remain calm during emergencies is crucial for this position. Be ready to discuss how you've handled stressful situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your problem-solving skills and ability to think on your feet.
✨Dress Smart and Be Punctual
First impressions matter! Make sure you dress smartly for the interview to reflect the professional image expected of a Security Patrol Officer. Also, plan to arrive early; this shows your commitment and respect for the interviewer's time, setting a positive tone right from the start.
