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- Tasks: Support residents and ensure a top-notch living experience in our vibrant community.
- Company: Join a leading property management team focused on quality service.
- Benefits: Competitive salary, bonus potential, and opportunities for personal growth.
- Why this job: Be the friendly face that makes residents feel at home and valued.
- Qualifications: Experience in customer service and a passion for helping others.
- Other info: Dynamic role with flexible hours and a chance to engage in community events.
The predicted salary is between 20700 - 27600 £ per year.
Purpose of the Role: To provide support to the Resident Services team in the delivery of a high quality service for the benefit of clients and tenants with a focus on the Lettings and Administration of 148 Built to Rent (BTR) apartments at The Assembly.
Key Responsibilities:
- Prioritise customer service, ensuring residents have the best possible experience including being available to residents at site reception.
- Act as first point of contact for new letting applications, responding in a timely manner to all new enquiries.
- Work alongside wider team to support resolving maintenance issues by liaising with residents and contractors to achieve solution.
- Achieve client set KPI's and targets.
- Arrange and conduct property viewings.
- Feedback and arrange void works in apartments needed for new lettings.
- Negotiate and process offers.
- Complete applicant vetting and deal administration as appropriate including ID Checks and Right to Rent.
- Negotiate and manage renewals.
- Work alongside central facility management and Health and Safety teams within Savills for reporting and reactive issues.
- Work alongside central Tenancy Progression team to complete deals.
- Provide regular lettings reporting and feedback for client reports.
- Be part of regularly updating property advertisements on portals and social media appropriate.
- Regularly feed back to onsite property management team on presentation and condition of apartments.
- Support resident events and activities.
- Respond to additional resident queries and concerns where required.
- Meet and greet with new tenants, providing keys, new tenancy information and apartment orientation tours and pre-arranging check in reporting.
In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.
Skills, Knowledge and Experience:
- Proven experience in similar roles (BTR preferred but not essential).
- Up to date knowledge of appropriate Regulation and Legislation.
- Excellent written and spoken etiquette.
- Common sense approach.
- Ability to think on their feet and make considered decisions.
- Outgoing, warm and friendly personality.
- Organised, meticulous, tenacious.
- IT literate and Social media savvy.
Working Hours: 5 Over 7 Days 8am – 5pm
Salary: Basic Salary up to £34,500.00 p/a. Up to 10% discretionary bonus.
Resident Service Associate in London employer: Savills Management Resources
Contact Detail:
Savills Management Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Service Associate in London
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and mission. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your answers, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your personality! Don’t be afraid to let your warm and friendly side shine through. Employers love candidates who can connect with others, especially in roles focused on customer service like the Resident Service Associate.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Resident Service Associate in London
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service. We want to see how you've gone above and beyond for clients or residents in the past, as this role is all about providing a top-notch experience!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us understand your qualifications quickly and easily.
Tailor Your Application: Don’t just send a generic application! We love when candidates take the time to tailor their application to our specific role. Mention how your skills align with the responsibilities listed in the job description.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Savills Management Resources
✨Know Your Customer Service Basics
Since the role focuses heavily on customer service, brush up on your customer service principles. Be ready to share examples of how you've prioritised client satisfaction in previous roles. Think about specific situations where you went above and beyond for a resident or client.
✨Familiarise Yourself with Lettings Processes
Understanding the lettings process is crucial. Research common practices in property management and be prepared to discuss how you would handle new letting applications or conduct property viewings. Showing that you know the ins and outs will impress the interviewers.
✨Demonstrate Your Teamwork Skills
This role requires collaboration with various teams. Prepare to talk about your experience working in a team environment, especially in resolving issues or achieving targets. Highlight any instances where you successfully liaised with different departments to get things done.
✨Show Off Your Organisational Skills
Being organised is key in this position. Bring examples of how you've managed multiple tasks or projects simultaneously. You might want to mention any tools or methods you use to stay organised, as this will show you're proactive and ready to handle the demands of the job.
