Property Manager - 20 Farringdon St, London

Purpose of the Role

The Property Manager (PM) will be the sole member of the on-site management team at 20 Farringdon Street and oversee the daily operations for all services at the property. Shaping the ethos and culture, building on the directives outlined by the client, to deliver a world class workplace by overseeing the delivery of facilities services to occupiers to best practice standards defined by Savills and is expected to understand the business objectives of the investment.

Key Responsibilities

• Ensure we are delivering client KPIs as identified within the agreed PMA (Property Management Agreement).
• Delivery of ‘Instinct’ (customer experience) operational initiatives across all areas in close liaison with our service partners.
• Ensure that on-site management of the building is undertaken in accordance with Savills policies, processes, and procedures as defined on the Process Hub site (Compass).
• Liaise with occupiers’ representatives referring matters upwards only if they cannot be resolved.
• Have an awareness of the Savills Complaints Handling Procedures and ability to lead on resolving tenant disputes in-house where possible.
• Regularly liaise with occupiers and be the principal point of contact for advice and guidance in connection with the day-to-day physical operation of the building, in support of any occupier matters that may influence property valuation/investment.
• Setting initial budget and management of the service charge, quarterly variance reporting, contractor invoicing and have a sound understanding of reconciliation matters to agreed accounting practices.
• Build a strong working relationship with all on-site service partners to deliver the needs for the property under your management.
• Assist in the procurement of all supplies and services at the property in accordance with the Savills procurement program.
• Monitor contractor performance against agreed standards, scrutinising performance and escalating accordingly.
• Oversee and manage the activities and performance of service partners with respect to the property under your management.
• Act as an ambassador for 20 Farringdon Street to ensure a positive experience for all site users (including but not limited to: tenants, visitors, etc.).
• Assist the building’s Social Responsible Management (H&S and environmental/sustainability) activities.
• Instruct and manage minor project works as and when required and in accordance with the agreed SLAs.
• Manage the tenant fitout and license to alter (LTA) process and liaise with engineering colleagues and appointed consultants to ensure compliance and a smooth process for tenants.
• Maintain, test, and implement disaster planning procedures to cover all emergencies.
• Organise and co-ordinate fire evacuation and bomb drills.
• Assist in the monitoring of vacant/void property in conjunction with the Client’s insurance policy, as well as taking ownership of lodging insurance claims where necessary.
• Ensure the building(s) under your management are meeting the client’s extensive ESG targets.
• Carry out building inspections and reviews in accordance with the site programme issued by SMR.
• Assist in the arrangement and oversight of stakeholder visits when required.
• Manage the web-based building helpdesk and 20 Farringdon Street Portal facilities.
• Oversee internal and external reporting for the property under your management to colleagues, the client and investors.
• Assist and support with prompt resolution of any long-standing operational issues.
• Support building surveyors on all lines of enquiry in respect of large scale projects.
• Be responsible for issuance of the monthly building newsletter.
• Take ownership of all events and placemaking initiatives, to drive a Grade A office building community.
• Build a culture of accountability and excellence across all service partners.
• Liaise and lead the place-shaping team to design and create a welcoming and exciting space that tenants want to come and work in with a range of occupier and community focused events and activities.
• Engage with the occupiers to understand their ESG aspirations to encourage aligned goals and behaviours.
• Create a platform to deliver social value benefits and deliver opportunities for tenants to engage with the community.
• Take ownership of the Savills and Client’s vision and values ensuring that they are fully integrated into all of the building services.
• Work with the site team, client and service partners to come up with initiatives and innovations to constantly improve processes and delivery of services for the estate.
• Participate and contribute to site-wide forums, discussions and network events.
• Contribute to the ongoing development of a positive, confident, high-performing site-wide team.
• Oversee all building systems including HVAC, plumbing, electrical, security, lifts and fire safety.
• Coordinate routine inspections and maintenance tasks.
• Assist in budget preparation and monitor building-related expenditures.
• Obtain quotes and negotiate contracts for services.
• Ensure compliance with health and safety regulations, fire regulations, and other building-related legal requirements.
• Maintain up-to-date records of inspections and site visits.
• Serve as the primary point of contact for customers regarding building issues, complaints, and maintenance requests.
• Ensure timely response and resolution.
• Schedule and supervise service providers regarding service charge items, ensuring compliance with service contracts and meeting high quality standards.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation.

Skills, Knowledge and Experience

Essential

• Strong Leadership skills and ability to motivate a team on site.
• Meticulous attention to detail and organisational skills.
• Excellent customer service and relationship building skills.
• Comprehensive understanding and experience in service charge budgeting.
• Comprehensive understanding of property statutory compliance guidelines.