At a Glance
- Tasks: Ensure top-notch security and customer service while patrolling the site.
- Company: Join a leading security firm dedicated to safety and professionalism.
- Benefits: Competitive pay, flexible shifts, and opportunities for training and development.
- Other info: Night shifts with a supportive team and room for growth.
- Why this job: Be the face of security, making a real difference in people's safety.
- Qualifications: SIA Door Supervision licence and a passion for customer service.
The predicted salary is between 27 - 31 £ per hour.
The Security Officer is accountable to the Duty Controller/Security Manager for the support and delivery of security within the site. The Security Officer will ensure exemplary standards of security and customer service are provided to the client and visitors to the site at all times. The Security Officer is the public face of the security team and should act with professionalism at all times; a can-do attitude is essential in this highly influential role.
Key Responsibilities
- To be part of a team in a Rosta pattern.
- To readily interact with all visitors/tenants within the buildings, delivering a first-class customer focused service.
- Carry out regular patrols of the various areas detailed in the site Assignment Instructions always being proactive.
- Ensure compliance with all internal procedures, site processes and external bodies including enforcement agencies and auditory bodies.
- Ensure a timely response to all security issues and events.
- Be professional, pleasant, friendly, courteous and helpful at all times whilst carrying out duties to the highest levels.
- To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
- Continuously look for opportunities to be of assistance to visitors to the buildings proactively offering assistance wherever opportunities arise.
- To ensure that the site is a safe and non-threatening environment for all visitors/tenants.
- Ensuring all incidents are managed in accordance with site policies and procedures.
- Liaising with the Security Duty Controller reacting to incidents and ensuring colleagues are fully briefed and supported at all times.
- To deal efficiently and effectively with emergencies including fire and bomb scares ensuring the onsite team and client are kept fully informed at all times.
- Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals logging and reporting incidents in line with site/company policies.
- Maintain vigilance and highlight/manage unauthorised access by banned persons.
- Provide assistance to third party contractors/visitors ensuring all site procedures/policies are adhered to.
- Maintain continuous monitoring of site radio systems adhering to correct radio procedures at all times.
- Diligent management and maintenance of site records/reference materials including Health & Safety records, Incident Forms and the site occurrence book.
- To provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service.
- Report any event that may be detrimental to the fulfilment of the provision of security on site to the Duty Controller/CRA.
- Support the Security Manager with any internal/external audits in line with company policies and procedures.
- Make certain that the Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client.
- Undertake any other reasonable duties as required to meet the needs of the business.
- Ensure a timely response to all security issues and events.
Skills, Knowledge and Experience
QUALIFICATIONS AND EXPERIENCE
- Essential:
- Own transport/use of public transport.
- Successful track record of delivering security solutions to internal client base.
- SIA Door Supervision licence.
- Experience of working in a customer focussed environment.
- First aid qualified or willing to work towards qualification.
- Desirable:
- CCTV SIA Licence.
- Professional or further qualification in Security.
COMPETENCIES
- Good verbal and written communication skills.
- Able to articulate clearly and credibly with the client, senior managers and all staff.
- Capability to work unsupervised and take responsibility.
- Aptitude to remain calm under pressure.
- Smart appearance.
- Flexible/Can Do Attitude.
Working Hours - Nights, 12 hour shifts 4 on 4 off
Salary - £13.07/hr
Please see our Benefits Booklet for more information.
Security Officer Nights in Leicester employer: Savills Management Resources
As a Security Officer Nights, you will join a dynamic team dedicated to maintaining a safe and welcoming environment for all visitors and tenants. Our company prides itself on fostering a supportive work culture that values professionalism and customer service, offering comprehensive training and growth opportunities to enhance your career in security. With competitive pay and a commitment to employee well-being, this role provides a meaningful chance to make a difference while enjoying the benefits of a flexible work schedule.
Contact Details:
Savills Management Resources Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Security Officer Nights in Leicester
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Security Officer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Get a mate to throw some common security-related questions your way. This will help you articulate your experience and show off that can-do attitude they’re looking for.
✨Tip Number 3
Dress the part! When you land an interview, make sure you look sharp and professional. First impressions matter, especially in a role where you'll be the public face of security.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to deliver top-notch service.
We think you need these skills to ace Security Officer Nights in Leicester
Some tips for your application 🫡
Show Your Customer Service Skills:In your application, make sure to highlight any experience you have in customer service. We want to see how you've interacted with clients or visitors in the past, as this role is all about providing a first-class service.
Be Professional and Personable:Since you'll be the public face of our security team, it's crucial to convey professionalism in your written application. Use a friendly tone but keep it respectful and polished – we love a can-do attitude!
Detail Your Security Experience:If you've got a background in security, don't hold back! Share specific examples of your previous roles, especially those that involved compliance and incident management. This will show us you're ready for the responsibilities of the Security Officer position.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Savills Management Resources
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Security Officer. Familiarise yourself with the key tasks mentioned in the job description, like delivering first-class customer service and managing security incidents. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is heavily focused on customer interaction, prepare examples from your past experiences where you've provided excellent service. Think about times when you went above and beyond to assist someone or handled a difficult situation with professionalism. This will highlight your ability to be the public face of the security team.
✨Dress to Impress
Appearance matters, especially in a role where you'll be representing the company. Make sure you dress smartly for the interview, reflecting the professional standards expected of a Security Officer. This shows that you take the role seriously and understand the importance of personal grooming and uniform adherence.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific security situations, such as emergencies or dealing with difficult individuals. Practice your responses to these scenario-based questions, focusing on your ability to remain calm under pressure and your understanding of security protocols. This will demonstrate your readiness for the challenges of the role.
