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- Tasks: Lead daily operations at Highcross, ensuring exceptional visitor experiences and strategic growth.
- Company: Highcross is a vibrant shopping centre in Leicester, featuring over 100 shops and 30 eateries.
- Benefits: Enjoy competitive pay, career development opportunities, and a dynamic work environment.
- Why this job: Join a passionate team driving innovation and sustainability in a bustling retail hub.
- Qualifications: Proven leadership skills, financial acumen, and experience in customer service and commercial property management.
- Other info: This role requires weekend and night shift duties for comprehensive operational oversight.
The predicted salary is between 48000 - 72000 £ per year.
Highcross is a 1.1 million sqft shopping centre located within the heart of Leicester City Centre with over 100 shops and over 30 cafes and restaurants. The Head of Operations will be accountable for delivering best-in-class operational day-to-day running of the Centre and responsible for devising and implementing the long-term strategic operational vision for the Centre.
Responsibilities cover both the facilities and technical aspects of operations, including Maintenance and Engineering, Centre Safety, Security, Cleaning and Landscaping, all delivered in alignment with Highcross’ net zero ambitions. The Head of Operations will drive innovation in the centre, bringing fresh ideas and actively seeking ways to enhance operational standards, embracing new technology and maintaining a solution-focused mindset.
The Head of Operations will be an integral part of the Highcross Leadership Team, collaborating cross-functionally to deliver the strategic vision of the Centre. This role is site-based and will require weekend duty management duties and quarterly crossover with night teams to ensure uniform operational delivery across all areas.
Key Responsibilities- Leadership: Lead the entire Centre operations teams through empowerment, communication, mentoring and motivation. Develop and enable personal and professional growth of team members. Set clear and ambitious objectives as part of the wider Highcross strategy and measure performance against these.
- Operational Responsibilities: Deliver a best-in-class operational function befitting a high footfall retail and leisure destination. Provide leadership in maintenance and engineering, health and safety, statutory compliance, security, waste and cleaning throughout Highcross. Oversee financial management for operational budgets and appointment of service partners.
- Customer Services: Work in partnership with all teams to deliver customer and consumer focused service excellence. Drive a top-class shopping and leisure environment and ensure servicing teams understand the Centre’s aspirations.
Skills, Knowledge and Experience: An exceptional leader with a history of empowerment, communication, mentoring and motivation of managers. A comprehensive understanding of best-in-class customer service, both B2C and B2B. Outstanding commercial and financial awareness with excellent financial management skills. Experience working in a high-pressure environment and managing large teams.
This Job Description is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your role within the organisation. Working Hours - Full Time – 40 hours.
Head of Operations - Highcross Leicester employer: Savills Management Resources
Contact Detail:
Savills Management Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Operations - Highcross Leicester
✨Tip Number 1
Familiarise yourself with Highcross Leicester and its operational structure. Understanding the unique challenges and opportunities of managing a high-footfall shopping centre will help you demonstrate your knowledge during discussions.
✨Tip Number 2
Network with professionals in the retail and leisure industry, especially those who have experience in operations management. Engaging with these individuals can provide insights and potentially valuable connections that may assist you in landing the role.
✨Tip Number 3
Showcase your leadership skills by discussing specific examples of how you've empowered teams in previous roles. Highlighting your ability to motivate and inspire others will resonate well with the expectations for this position.
✨Tip Number 4
Stay updated on the latest trends in customer service and operational excellence within the retail sector. Being able to discuss innovative ideas and solutions during your interactions will set you apart as a forward-thinking candidate.
We think you need these skills to ace Head of Operations - Highcross Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operations management, particularly in retail or leisure environments. Emphasise your leadership skills and any achievements that demonstrate your ability to drive operational excellence.
Craft a Compelling Cover Letter: In your cover letter, express your passion for creating exceptional customer experiences and your understanding of the operational challenges in a high-footfall environment. Mention specific examples of how you've successfully led teams and implemented innovative solutions.
Showcase Relevant Skills: Highlight key skills such as financial management, health and safety compliance, and team leadership. Use specific metrics or outcomes to illustrate your success in these areas, which will resonate with the hiring team.
Research Highcross: Familiarise yourself with Highcross and its operational goals, especially regarding sustainability and customer service. This knowledge will help you tailor your application and demonstrate your alignment with their values and vision.
How to prepare for a job interview at Savills Management Resources
✨Showcase Your Leadership Skills
As the Head of Operations, you'll need to demonstrate your ability to lead and inspire teams. Prepare examples of how you've empowered your team members in previous roles, focusing on communication, mentoring, and motivation.
✨Understand Operational Excellence
Familiarise yourself with best-in-class operational practices, especially in retail and leisure environments. Be ready to discuss how you would implement these standards at Highcross and drive innovation within the centre.
✨Emphasise Customer Service Experience
Highlight your understanding of exceptional customer service, both B2C and B2B. Prepare to share specific instances where you've improved customer experiences and how you plan to maintain a VIP experience for visitors at Highcross.
✨Discuss Financial Acumen
Since financial management is crucial for this role, be prepared to talk about your experience with budgeting and financial oversight. Discuss how you've managed operational budgets in the past and your approach to ensuring financial efficiency.