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- Tasks: Monitor security operations and respond to incidents in a control room environment.
- Company: Join a dedicated team ensuring safety at the Victoria Centre.
- Benefits: Flexible evening shifts, competitive pay, and opportunities for professional growth.
- Why this job: Be the face of security, making a real impact on safety and customer service.
- Qualifications: SIA Door Supervision or Guarding licence, CCTV SIA Licence, and first aid qualified.
- Other info: Work 18 hours a week with a salary of £12.65 per hour.
A CCTV Control Room Operator is required to work as part of the control room team and undertake day to day monitoring and delivery of security services within the control room, supporting the security operation at the Centre. The role is predominantly for an evening shift, starting at 15:30pm, however full flexibility is required. Working to a rota pattern covering 7 days, the operative will ensure exemplary standards of security and customer service are provided to the client and visitors to the site at all times. The CCTV Control Room Assistant is the public face of the security team and should act with professionalism at all times, a can do attitude is essential in this highly influential role., To be part of a team in a roster pattern. Ensure compliance with all internal procedures, site processes and external bodies including enforcement agencies and auditory bodies Ensure a timely response to all security issues and events Be professional, pleasant, friendly, courteous and helpful at all times whilst carrying out duties to the highest levels. To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements. Ensuring all incidents are managed in accordance with site policies and procedures. Liaising with the Security Team Manager and Security Team-Leader; proactively reacting to incidents and ensuring colleagues are fully briefed and supported at all times. To deal efficiently and effectively with emergencies including major incidents ensuring the onsite team and client are kept fully informed at all times. Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals logging and reporting incidents in
line with site / company polices. Maintain vigilance and highlight / manage unauthorised access by banned persons. Provide assistance to third party contractors / visitors ensuring all site procedures / policies are adhered too. Being fully conversant with operational functions including access control, CCTV, detection and alarm systems, ensuring effective monitoring and reporting function is maintained. Maintain continuous monitoring of site radio systems adhering to correct radio procedures at all times. Diligent management and maintenance of site records / reference materials including Health & Safety records, Incident Forms and the site occurrence book To provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service. Report any event that may be detrimental to the fulfilment of the provision of security on site to the Security Team-Manager /
Security & Environmental Manager Support the Security Team-Manager / Security & Environmental Manager with any internal / external audits in line with company policies and procedures. To be the first point of contact for security function related queries resolving more complex queries utilising experience and knowledge referring any complaints with regards to security practices, to the security management team or centre management. Make certain that the Continuous Improvement Process is an integral part of service delivery increasingly adding value to both the business and our client. Undertake any other reasonable duties as required to meet the needs of the business Ensure a timely response to all security issues and events. Access control of the Centre’s service yards, monitoring all deliveries.
Documenting incidents in a timely manner.
Essential: Successful track record of delivering security solutions to internal client base SIA Door Supervision or Guarding licence. CCTV SIA Licence Experience of working in a customer focussed environment First aid qualified.
Able to work the required rota & flexibility. Good working knowledge of Microsoft Office.
Desirable: Professional or further qualification in Security Experience in control room monitoring COMPETENCIES Good verbal and written communication skills. Able to articulate clearly and credibly with the client, senior managers and all staff. Capability to work unsupervised and take responsibility Aptitude to remain calm under pressure Smart appearance Flexible/can do attitude Working Hours between 15:30pm and 21:30pm, 18 hours a week.
Salary – £ 12:65 per hour – reviewed in March 2025
CCTV Control Room Operator, Lates Part-Time - Victoria Centre employer: Savills Management Resources
Contact Detail:
Savills Management Resources Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCTV Control Room Operator, Lates Part-Time - Victoria Centre
✨Tip Number 1
Familiarize yourself with the specific security protocols and procedures relevant to CCTV operations. Understanding these will not only help you during the interview but also demonstrate your commitment to maintaining high standards of security.
✨Tip Number 2
Highlight any previous experience in customer service roles, as this position requires a friendly and professional demeanor. Be prepared to discuss how you've handled challenging situations while maintaining excellent service.
✨Tip Number 3
Showcase your ability to work under pressure and remain calm during emergencies. Think of examples from past experiences where you successfully managed stressful situations, as this is crucial for a CCTV Control Room Operator.
✨Tip Number 4
Be flexible and ready to discuss your availability for the evening shifts and the rotating schedule. Emphasizing your willingness to adapt to the needs of the team will make you a more attractive candidate.
We think you need these skills to ace CCTV Control Room Operator, Lates Part-Time - Victoria Centre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in security and customer service. Emphasize any previous roles that involved monitoring, incident management, or working in a control room environment.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the importance of security services. Mention your SIA licenses and any first aid qualifications, as well as your ability to work flexible hours.
Showcase Communication Skills: Since the role requires good verbal and written communication skills, provide examples in your application of how you've effectively communicated with clients or team members in past positions.
Highlight Relevant Qualifications: Clearly list your SIA Door Supervision or Guarding license and CCTV SIA License in your application. If you have any additional qualifications in security or experience in control room monitoring, make sure to include those as well.
How to prepare for a job interview at Savills Management Resources
✨Show Your Customer Service Skills
As a CCTV Control Room Operator, you'll be the public face of the security team. Make sure to highlight your experience in customer service during the interview. Share specific examples of how you've handled difficult situations with professionalism and courtesy.
✨Demonstrate Your Knowledge of Security Protocols
Familiarize yourself with common security procedures and protocols. Be prepared to discuss how you would respond to various security incidents and ensure compliance with site policies. This will show that you understand the importance of maintaining safety and security.
✨Emphasize Your Flexibility and Teamwork
The role requires working on a rota pattern and being flexible with hours. Talk about your ability to adapt to changing schedules and how you work well within a team. Mention any previous experiences where you successfully collaborated with others to achieve a common goal.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to remain calm under pressure. Practice responding to hypothetical situations related to security incidents, showcasing your critical thinking and decision-making abilities.
