Senior HR Business Partner (North) - Manchester HR Advisory · Manchester Booth Street

Purpose of the Role

The Senior HR Business Partner is the senior HR Advisory lead for the North region, providing visible, commercially focused and hands-on HR support across a varied portfolio of properties.

A significant proportion of the role involves personally managing complex and high-risk employee relations matters, organisational change and TUPE activity.

Alongside this operational casework, the role provides regional leadership, senior stakeholder advice, case governance, manager coaching and insight-led interventions to improve organisational capability and reduce future people risk.

Key Responsibilities

• Advisory - Employee Relations and Regional Case Management
• Support and guide managers through the full spectrum of employee relations matters, performance improvement, disciplinary processes, redundancies, exits and complex employment situations with a thorough understanding of UK employment law.
• Manage a high volume and varied employee relations case load, guiding and advising line managers/surveyors with the interpretation and implementation of policies and procedures, including disciplinary, grievance, performance/capability, sickness absence etc.
• Attend employee relations meetings as required, (e. g. disciplinary, grievance, capability, absence, flexible working etc).

Compile and issue all appropriate HR documentation required within employee relations cases.

• Support and, where authorised, lead complex exit strategies, including without-prejudice discussions and settlement agreement negotiations, working with the Head of HR Advisory and legal advisers in accordance with delegated authority.
• Discuss any restructure proposals with the Surveyor / Line Manager to design the business/HR strategy to move forward with facilitating this process and manage any potential redundancy situations arising as a result of restructure proposals.
• Business Partnering
• Drive a standardised and consistent approach to HR, enhancing the overall employee experience.
• Work with the Head of HR Advisory to gather insights and leverage data analytics and predictive analysis to pre-empt future workforce concerns, utilising insights to proactively seek and implement solutions.
• Support the delivery of the People+ strategy and lead agreed HR projects and initiatives across the North region, establishing clear objectives, milestones, stakeholder responsibilities and measures of success.
• Manage relationships and expectations to provide proactive, commercially sound insights and solutions addressing HR challenges across the region.
• TUPE
• Lead incoming and outgoing TUPE activity across the region, advising on due diligence, employee liability information, measures, consultation, workforce communication, legal and commercial risks, and post-transfer integration.

Coordinate with operational teams, clients, suppliers and legal advisers to support compliant and well-managed transfers.

• Procedures
• Keep abreast of changes in relevant employment law legislation and ensure that the Company complies. Attend seminars / training programs to enhance knowledge.
• Actively contribute to the review and development of SMR employment policies, procedures, manager guidance, templates and HR documentation, ensuring they remain legally compliant, practical and aligned with business requirements.
• Record Keeping
• Maintain complete, accurate and timely electronic case records on the Company’s approved HR and case-management systems, in line with data protection requirements, retention schedules and internal access controls.
• Draft and maintain ER documentation and case files to a high standard, ensuring accurate record-keeping and legal defensibility.
• Ensure employee confidentiality is maintained at all times and data protection legislation is adhered to.
• Recruitment & Selection
• Provide line managers with general advice on following a fair and consistent recruitment process.
• Assist the HR Operations team where necessary to ensure the job description and person specifications are complete for all roles being recruited to.
• Attend interviews when appropriate.
• General
• Take overall accountability for the quality, prioritisation and governance of HR advisory support across the allocated region, ensuring complex and high-risk matters are escalated appropriately and resources are deployed effectively.
• Effective Line Management of 2 x HR Advisors within the region.
• Regular travel to and presence on properties within the geographic region.

Additionally, some national travel and over-night stays are required from time to time for events such as team meetings, training and assistance within other regions.

• Liaise with the HR Operations team to arrange for new starters documentation to be issued where appropriate and review prepared employment contracts.
• Liaise with the HR Operations Team to keep records up to date and ensure standard letters are issued in a timely manner.
• Ensure efficient communications within internal teams and to appropriate third parties, where applicable.
• Liaise with the Operations Support Teams on issues such as TUPE, Health and Safety and Security.
• Liaise with the Pathways Training team on the training needs of employees and assist with Inductions, where appropriate.
• Work with wider HR team on the implementation of the People+ Strategy, including working on ad hoc HR projects.
• Attend scheduled meetings within the department to ensure that all members are aware of all key issues.

Skills, Knowledge and Experience

• Knowledge and Skills
• Comprehensive and current knowledge of UK employment law, ACAS guidance and recognised HR practice.
• Expert practical knowledge of complex employee relations matters, including disciplinary, grievance, capability, performance, sickness absence, flexible working, whistleblowing, appeals and complex exits.
• Detailed working knowledge of TUPE, including due diligence, employee liability information, measures, consultation, workforce communication and post-transfer integration.
• Excellent written communication skills, with the ability to produce clear, accurate and legally robust correspondence, reports, consultation materials and case documentation.
• Experience in property management, facilities management, outsourced services or another dispersed operational environment is highly desirable.

Qualifications

• Degree-level education desirable
• CIPD Level 5 or Level 7 qualified (or equivalent experience)
• Evidence of continuing professional development and maintaining current employment-law knowledge.

Experience Required

• 5+ years of progressive HR experience, with at least 2-3 years in people business partnering or regional people operations.
• Ability to operate at both a strategic and hands-on operational level, moving comfortably between advising senior leaders and undertaking detailed case management and documentation.
• Strong influencing and relationship-management skills, with the credibility to advise and constructively challenge senior stakeholders.
• Practical experience of participating in procedural meetings and in advising on HR issues, including appeal level.
• Ability to provide balanced, risk-aware advice in a fast-paced business environment.
• Working Hours - Full time
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