At a Glance
- Tasks: Be the friendly face at our reception, assisting visitors and maintaining a welcoming environment.
- Company: Join a dynamic team at Hyphen, Manchester's innovative workspace.
- Benefits: Enjoy a competitive salary, training opportunities, and a vibrant work culture.
- Other info: Flexible working hours with opportunities for career growth.
- Why this job: Make a lasting impression while developing your customer service skills in a professional setting.
- Qualifications: Strong communication skills and a passion for providing excellent customer service.
The predicted salary is between 12.6 - 15.4 £ per hour.
Purpose of the Role
The main purpose of the role is to maintain a presence on the front reception desk offering assistance to all personnel visiting and utilising the building from daily visitors to permanent tenants.
The role will include responsibility for serviced office space within the building.
Sustain a professional outlook to delivering an exceptional service and creating a lasting impression to all building users.
Key Responsibilities
- Ensure the highest standards in presentation at the property or properties are maintained at all times.
Reception area and serviced offices are kept clean, tidy and welcoming and to five star audit standards.
- Personal appearance is to be of a very high standard at all times.
A courteous, professional, helpful nature must be displayed at all times.
If a uniform is supplied it must be kept in an acceptable and clean condition at all times.
- To carry out duties in accordance with instructions by your Reception Services Line Manager, Building Manager/Supervisor/RFM.
- To comply at all times with the concierge processes and procedures and standards of work assigned to the property.
- To carry out daily audits with BM of the serviced office areas and all communal spaces within the building.
- Establish a professional working relationship with all of the staff, occupiers and contractors at the property and be the first point of contact for the building.
- Take ownership of monthly newsletter and events in reception, engagement in wider placemaking team.
- Meet and greet all visitors reporting to the reception desk and maintain an accurate log of all visitors’ records.
- To promptly assist and direct all visitors to the site in getting to their required location/contact within the building.
- To answer the telephone and on-site intercom system for all tenant queries in a professional manner.
- To maintain and keep up to date accurate reception operations manual of reception processes and procedures both site/tenant specific and department.
- To maintain a physical presence at the reception desk it is not to be left unmanned at any time during building opening hours.
- To deal with all queries on site efficiently and professionally and as appropriate direct queries to third parties for action, ensuring the person raising the query is informed of the action taken, the expected outcome and the timeframe involved.
- To acquire working knowledge of the property / properties systems and procedures to enable you to take control of the property during team members absences.
- To carefully complete all log reports that may be required by the employer or the building manager.
- The employee is not to undertake any task that may be a risk to their health and safety unless suitably trained.
- To assist other employed staff, building occupiers and visitors in the event of an emergency.
- To comply with and ensure that the landlord obligation for health and safety and fire precautions are always met.
To ensure that contractors arriving on site adhere fully, to requirements for contractor management and site H&S in line with the company and site procedures.
- To be aware of and abide by all rules, terms and conditions of the company at all times.
It is the nature of work of SMR that tasks and responsibilities are, in many circumstances, unpredictable and varied.
All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken.
Skills, Knowledge and Experience
Candidates will be required to demonstrate the following
Essential
- Ability to demonstrate good levels of customer service at all times.
- Ability to work on own initiative and deal with demanding situations.
- Honest and reliable work ethic.
- Willingness to partake in on-site training for emergency procedures.
- Excellent organisational, interpersonal and communication skills.
- Willingness to adopt a flexible approach to work patterns and work weekends/evenings as and when required.
- Willingness to undertake additional training and career development.
- Well presented.
- Accurate record keeping with good attention to detail.
Desirable
- Operational experience within a customer facing role.
- Ability to use full range of Microsoft applications inc. Word, Excel, Power Point, Outlook.
- Basic knowledge of H&S legislation.
- Working Hours - 8-5pm
- Salary - £28K
- #J-18808-Ljbffr
Reception Host - Hyphen, Manchester Operations · Hyphen Building employer: Savills Inc.
At Savills, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values collaboration and excellence in service. Located in the prestigious Mayfair area of London, our team enjoys a luxurious environment where personal growth is encouraged through ongoing training and development opportunities. With a focus on delivering a 5-star experience, employees are empowered to innovate and enhance guest services, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Host - Hyphen, Manchester Operations · Hyphen Building
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Savills Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Savills Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Reception Host - Hyphen, Manchester Operations · Hyphen Building
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Savills Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Savills Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Savills Inc.!
How to prepare for a job interview at Savills Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
