At a Glance
- Tasks: Supervise daily operations and maintain high standards at The Wingate.
- Company: Join a dynamic team at The Wingate in London.
- Benefits: Hybrid role with opportunities for training and career development.
- Other info: Flexible work environment with a focus on teamwork and personal growth.
- Why this job: Be the face of the property and enhance visitor experiences every day.
- Qualifications: Strong communication skills and a passion for customer service required.
The predicted salary is between 30000 - 40000 £ per year.
Purpose of the Role
The main purpose of the role is supervising all aspects of the day-to-day running and maintenance of the property under your control and ensuring the immediate supervision of contractors and ensuring the required standards are achieved and maintained at all times. There is required to be a present on the front reception desk offering assistance to all personnel visiting and utilising the building from daily visitors to permanent tenants. This is a hybrid role for a reception based Assistant Property Manager.
Key Responsibilities
- Operational & Administrative Management
- Maintain Compass, ensuring all weekly, monthly, and quarterly checklists are completed and uploaded.
- Keep reception and property presentation to consistently high, five‑star standards.
- Ensure best value is being achieved by analysing, auditing, and proposing improvements to the existing property management systems in operation.
- Evaluate existing contractual relationships and ensure that tenants are receiving best value.
- Create and maintain an effective working relationship with existing suppliers.
- Ensure and implement best practice whilst ensuring safe working practices are complied with at all times.
- Raise helpdesk jobs and instruct works as required.
- Actively participate in the training of cover staff.
- Take ownership of communication with tenants, reporting all relevant information promptly to the RFM to exceed occupier expectations.
- Take control of all contractors on site, such as the cleaning team, ensuring they complete their tasks to standard and reporting to the RFM if they do not.
- Carry out any other reasonable requests of the Property Surveyor.
- Customer Service & Front of House
- To take ownership of the current visitor management system, providing content to support the building’s occupier platform, including administering new users.
- Ensure appropriate clear communication lines are established and maintained.
- Meet and greet all visitors reporting to the reception desk and maintain an accurate log of all visitors’ records.
- Answer the telephone and respond to emails in a professional manner.
- Maintain and keep up to date an accurate reception operations manual of reception processes and procedures, both site/tenant specific and department.
- Maintain a physical presence at the reception desk for the majority of the day unless attending to tenants or contractors.
- Manage on‑site queries efficiently, escalating to third parties when appropriate and updating the enquirer.
- Sign in and record deliveries, ensuring correct documentation and collection procedures.
- Safety & Security
- Ensure compliance with all client and Savills procedures and policies, including health and safety, IOSH, COSH and environmental matters.
- Ensure compliance with all statutory requirements and codes of practice, health and safety requirements.
- Assist other employed staff, building occupiers and visitors in the event of an emergency.
- Promotions/Public Relations
- Establishing and developing good relations and partnerships with various authorities and local agencies, notable: Local authority, Police, Fire Brigade, Public transport Providers.
- Ensure that all promotional activities are carried out with due care and attention to the health and safety and welfare of staff and customers.
- Establish and develop close working relationships with tenant representatives and manage tenant satisfaction and confidence in Savills service delivery.
- Quality Assurance
- Adhere to all quality assurance requirements.
- Carefully complete all log reports that may be required by the employer or the building management team.
- Ensure compliance at all times with operational standards.
Skills, Knowledge and Experience
It is the nature of work of SMR that tasks and responsibilities are, in many circumstances, unpredictable and varied. All staff are, therefore, expected to work in a flexible way when the occasion arises where tasks are not specifically covered in the Job Description and have to be undertaken.
Essential
- Excellent verbal and written communication.
- General Education to GCSE standard or equivalent standard.
- Reliable, helpful and well presented.
- Team player with strong customer service skills, able to provide a helpful and polite service.
- Pleasant telephone manner and efficiency in relaying messages and taking instructions.
- Excellent communication skills.
- Ability to deal with confidential information.
- Good organisational and time management skills.
- Careful and conscientious with an aptitude for attention to detail.
- Willingness and ability to learn on the job, keen to undertake training and career development.
- Solid Corporate Customer Service Experience.
- A bubbly, positive attitude, and a visible passion for customer services.
Desirable
- Proficient in full range of Microsoft applications inc. Word, Excel, PowerPoint, Access Outlook.
- SIA/CCTV Licence.
Working Hours – 8 AM to 6 PM
Work Experience Manager - The Wingate, London Business Operations · Wingate Hse employer: Savills Company
At The Wingate in London, we pride ourselves on fostering a dynamic and supportive work environment that prioritises employee growth and development. As a Work Experience Manager, you will benefit from a collaborative culture that values your contributions while providing opportunities for professional advancement. With a focus on maintaining high standards and exceptional customer service, you'll be part of a team that is dedicated to creating a welcoming atmosphere for all visitors and tenants.
StudySmarter Expert Advice🤫
We think this is how you could land Work Experience Manager - The Wingate, London Business Operations · Wingate Hse
✨Tip Number 1
Get to know the company culture! Research The Wingate and its values. When you walk in for an interview, show that you understand their mission and how you can contribute to it. This will help you stand out as a candidate who truly fits in.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction with tenants and visitors, being articulate and friendly is key. Try role-playing common scenarios with a friend to boost your confidence before the big day.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed tasks or projects in the past. Whether it's maintaining high standards or managing contractors, having concrete examples will demonstrate your capability.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you on their radar. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Work Experience Manager - The Wingate, London Business Operations · Wingate Hse
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Work Experience Manager role. Highlight your relevant experience in property management and customer service, showing us why you're the perfect fit for our team.
Show Off Your Communication Skills:Since this role involves a lot of interaction with tenants and visitors, we want to see your excellent verbal and written communication skills shine through. Use clear and professional language in your application to demonstrate this.
Highlight Your Organisational Skills:We’re looking for someone who can manage multiple tasks efficiently. In your application, give examples of how you've successfully organised projects or managed time effectively in previous roles.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Savills Company
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and skills required for the Work Experience Manager position. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with tenants and visitors, be prepared to discuss your customer service experience. Think of specific examples where you’ve gone above and beyond to meet someone’s needs or resolved a difficult situation. This will demonstrate your ability to maintain high standards in a front-of-house environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows that you’re genuinely interested in the position and helps you assess if it’s the right fit for you.
✨Demonstrate Your Organisational Skills
Given the operational and administrative management aspects of the role, be ready to discuss how you stay organised and manage your time effectively. Share examples of how you’ve handled multiple tasks or projects simultaneously while maintaining attention to detail and quality.
