At a Glance
- Tasks: Ensure safety and security at Robin Retail Park while assisting customers and managing emergencies.
- Company: Join a dynamic retail park team focused on safety and customer service.
- Benefits: Competitive pay, flexible hours, and opportunities for training and career growth.
- Other info: Work weekends and evenings in a vibrant retail environment.
- Why this job: Be the frontline hero ensuring a safe shopping experience for everyone.
- Qualifications: SIA Security Licence required; customer service skills are a must.
The predicted salary is between 13.01 - 13.01 £ per hour.
Purpose of the Role
To assist with the smooth running of the retail park and to assist with all emergency situations when they occur.
This includes providing visible security cover to the centre, handling enquiries and customer concerns, monitoring CCTV (by suitably trained and licensed staff) and controlling contractors and deliveries to the centre.
Key Responsibilities
- To work the hours and shifts in accordance with conditions of employment.
- To undertake regular patrols of the retail park, a minimum of 9 patrols a day.
- To carry out duties in accordance with instructions issued by the Operations Manager.
- To comply fully with the Health & Safety Policy for the park.
- To comply with their individual responsibilities to ensure that the requirements of the Regulatory Reform (Fire Safety) Order are complied with, in line with company policy and site procedures.
- To ensure that the Rules & Regulations of the Retail Park are complied with at all times.
- Ensure that all incidents are recorded in Incident Log and any serious incidents are escalated to the National Operations Centre in accordance with the company’s security protocol.
- Ensure that contractors and delivery drivers arriving on site adhere fully, to requirements for contractor management and site H&S in line with the company policy and site procedures.
- Ensure that the centre is a safe and pleasant environment.
- To assist with enquiries from the public if so required.
- To be aware of and abide by all rules, terms and conditions of the company.
- In order to comply with the Security Industry Act 2001, officers must hold a valid SIA Security Licence and where necessary a Public Space Surveillance Licence.
- Monitoring of CCTV systems (by suitably trained and licensed staff)
- Verbal communication with tenants where required
- Communication with other service providers on site
- Preparation and management of logbooks and documentation including the daily occurrence book, Incident Log and any other documentation required for Health and Safety, Security and audits.
Skills, Knowledge and Experience
Candidates will be required to demonstrate the following
Essential
- Experience in the provision of security services in a busy environment visited by members of the public.
- In order to comply with the Security Industry Act 2001, officers must hold a valid SIA Security Licence and where necessary a Public Space Surveillance Licence.
- Ability to demonstrate good levels of customer service at all times.
- Ability to work on own initiative and deal with demanding situations.
- Honest and reliable work ethic.
- Willingness to partake in on-site training for emergency procedures.
- Excellent organisational, interpersonal and communication skills.
- Willingness to adopt a flexible approach to work patterns and work weekends/evenings as and when required.
- Willingness to undertake additional training and career development.
- Well presented.
- Accurate record keeping with good attention to detail.
Desirable
- Operational experience within a retailing environment.
- Ability to use full range of Microsoft applications inc. Word, Excel, Power Point, Outlook.
- SIA Licence
- CCTV Licence
- Basic knowledge of H&S legislation.
- Working Hours - 0900 – 2100, 36 hour working week Friday Saturday Sunday
- Salary - £13.01/hour
- #J-18808-Ljbffr
Security Officer 36hrs - Robin Retail Park, Wigan Operations · Robin Retail Park employer: Savills Company
At Ocean Terminal, we pride ourselves on being an exceptional employer, offering a supportive work culture that values both security and customer service. Our team enjoys a unique 4-day work week, allowing for a better work-life balance, alongside opportunities for professional growth through training in areas such as CCTV monitoring. Located in the vibrant City of Edinburgh, employees benefit from a dynamic environment where their contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
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We think you need these skills to ace Security Officer 36hrs - Robin Retail Park, Wigan Operations · Robin Retail Park
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Savills Company. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Savills Company.
How to prepare for a job interview at Savills Company
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Savills Company.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Savills Company.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Savills Company.
