Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of our community, providing top-notch service and support to residents.
- Company: Join Allegro Living, a vibrant property management company in Birmingham focused on enhancing resident experiences.
- Benefits: Enjoy flexible part-time hours, a supportive team environment, and opportunities for personal growth.
- Why this job: Make a real impact by fostering community spirit and ensuring residents feel at home.
- Qualifications: Bring your positive attitude, strong customer service skills, and a knack for organisation.
- Other info: Work weekends with a competitive salary and a chance to connect with diverse residents.
The predicted salary is between 17850 - 22350 £ per year.
Purpose of the Role
To provide on-site property management services at Allegro Living build to rent development in the centre of Birmingham comprising of 603 units.
Responsible for the delivery of a first-class customer experience and responsible for all front of house services including administration, compliance, events, liaising with all residents, visitors and the wider local community.
Building effective relationships with our residents will enhance the community spirit and everything that we deliver should be done so with our residents at the forefront of our minds, as the Residents Experience Assistant it will be your responsibility to drive exceptional service at all times
To maintain the safety and security of residents and the building by supervising the entry and exiting of the building, undertaking regular Health and Safety Checks on patrols.
Key Responsibilities
- Provide first class customer service to residents, being the first point of for all residents and visitors and assist in any enquiries.
- Quality control of amenity spaces and apartments, ensuring they are well presented at all times.
- Organising and hosting monthly residents events and initiatives, to enhance the community feel of the scheme.
- Carrying out Move in and Move out inspection inventory reports ,updating Meter reads
- Responding to resident enquiries
- Organising and running tenant services via third parties and in-house
- To act as first point of call for residents to report maintenance issues
- Co-ordinating all contractor appointments, both third party and in-house, including defect warranty repairs, logging issues in order that required service levels are attained
- Organising minor works between tenancies to maintain first class presentation of apartments
In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.
Skills, Knowledge and Experience
- Strong customer service ethic / background
- Positive, can do attitude
- Common sense approach
- Ability to think on their feet and make considered decisions
- Outgoing, warm and friendly personality
- Organised, meticulous, tenacious
- Excellent written and spoken etiquette
- IT literate and Social media savvy
- Experience in undertaking viewings would be an advantage
Working Hours -Part-Time 24hrs. Shifts –from 7am to 7pm on Saturday & Sunday – ( includes 1 hour lunch break)
Salary -£17,850 P.A
#LI-DNI
Please see our Benefits Booklet for more information.
#J-18808-Ljbffr
Weekend Concierge Part-Time 24hrs - Allegro Living, Birmingham Operations · Allegro Living, Bir[...] employer: Savills Company
Contact Detail:
Savills Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Concierge Part-Time 24hrs - Allegro Living, Birmingham Operations · Allegro Living, Bir[...]
✨Tip Number 1
Familiarise yourself with the local community and the Allegro Living development. Understanding the area and its residents will help you build rapport and provide a more personalised service.
✨Tip Number 2
Showcase your customer service skills during any interactions, whether in person or over the phone. Being warm and approachable can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your experience with event organisation. Highlight any past roles where you've successfully hosted events or engaged with a community, as this is key for enhancing the resident experience.
✨Tip Number 4
Demonstrate your problem-solving abilities by sharing examples of how you've handled challenging situations in previous roles. This will show that you can think on your feet and make considered decisions.
We think you need these skills to ace Weekend Concierge Part-Time 24hrs - Allegro Living, Birmingham Operations · Allegro Living, Bir[...]
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and property management. Use specific examples that demonstrate your ability to provide first-class service and build relationships with residents.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of the importance of community spirit and how you can contribute to enhancing the resident experience.
Highlight Relevant Skills: In your application, emphasise skills such as organisation, communication, and problem-solving. Provide examples of how you've successfully managed similar responsibilities in past roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Savills Company
✨Showcase Your Customer Service Skills
Since the role focuses heavily on providing first-class customer service, be prepared to share specific examples from your past experiences. Highlight situations where you went above and beyond for a customer or resolved a challenging issue.
✨Demonstrate Your Organisational Skills
The job requires meticulous organisation, especially when coordinating events and managing resident enquiries. Discuss how you prioritise tasks and manage your time effectively, perhaps by sharing a relevant experience where your organisational skills made a difference.
✨Emphasise Your Community Spirit
Building relationships with residents is key to this role. Talk about your approach to fostering community spirit and any previous experience you have in organising events or initiatives that brought people together.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to think on your feet and make decisions under pressure. Prepare for hypothetical scenarios related to resident issues or emergencies, and think through how you would handle them while maintaining a positive attitude.