At a Glance
- Tasks: Ensure safety and security while providing top-notch customer service to visitors.
- Company: Join a leading security team at Harlequin Watford with a focus on professionalism.
- Benefits: Competitive pay, flexible shifts, and opportunities for training and development.
- Other info: Dynamic role with a supportive team and room for growth.
- Why this job: Be the face of security, making a real difference in people's safety and experience.
- Qualifications: Must have Front Line SIA licence and great communication skills.
The predicted salary is between 31304 - 31304 £ per year.
Purpose of the Role
As a security officer you will be accountable to the security manager for the support and delivery of security within the site. You will ensure exemplary standards of security and customer service are provided to the client and visitors to the site always. You are the public face of the security team and should act with professionalism always; a can-do attitude is essential in this highly influential role.
Key Responsibilities
- To be part of a team in a roster pattern.
- To readily interact with all visitors/tenants within the buildings, delivering a world-class customer-focused service.
- Carry out regular patrols of the centre as detailed in the security assignment instructions, being proactive and always following the company security strategy.
- Ensure compliance with all company procedures, centre processes and external bodies including enforcement agencies and auditory bodies.
- Ensure a timely response to all security issues and events.
- Be professional, pleasant, friendly, courteous and helpful always whilst carrying out duties to the highest levels.
- To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
- Continuously look for opportunities to be of assistance to visitors to the centre, proactively offering assistance wherever opportunities arise.
- To ensure that the centre is a safe and non-threatening environment for all visitors/tenants.
- Ensuring all incidents are managed in accordance with company and centre policies and procedures.
- Liaising with the security manager, proactively reacting to incidents and ensuring colleagues are fully briefed and supported.
- To deal efficiently and effectively with emergencies including fire and bomb scares, ensuring the onsite team and client are always kept fully informed.
- Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging and reporting incidents in line with company and centre policies.
- Maintain vigilance and highlight/manage unauthorised access by banned persons.
- Provide assistance to third-party contractors/visitors ensuring all company and centre procedures/policies are adhered to.
- Maintain continuous monitoring of centre radio systems adhering to correct radio procedures at all times.
- Diligent management and maintenance of centre records/reference materials including health and safety records, incident forms and the daily occurrence book.
- To provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service.
- Report any event that may be detrimental to the fulfilment of the provision of security to the security team leader/security manager.
- Support the security manager with any internal/external audits in line with company policies and procedures.
- Make certain that the continuous improvement process is an integral part of service delivery, increasingly adding value to both the company and the centre.
- Undertake any other reasonable duties as required to meet the needs of the business.
Skills, Knowledge and Experience
- Good verbal and written communication skills.
- Able to articulate clearly and credibly with the centre management, senior managers and all staff.
- Must have a good personality and ability to communicate with the public in what is a customer-focused and engaging role.
- Capability to work unsupervised and take responsibility.
- Aptitude to remain calm under pressure.
- Smart appearance.
- Flexible/Can do attitude.
- Must be able to attend work in line with shift pattern through own transport or public transport and have ability to be flexible with shift start and finish times.
Qualifications and experience
- Essential: Front Line SIA licence. Experience of working in a customer-focused environment. First aid qualified or willing to work towards qualification.
- Desirable: CCTV SIA licence.
Working Hours – 42 hrs per week 4 on 4 off
Salary – £15.05 per hour
Security Officer Nights 42hrs - Harlequin Watford Operations · Harlequin Watford employer: Savills Company
At Harlequin Watford, we pride ourselves on fostering a supportive and dynamic work environment for our Security Officers. With a strong emphasis on professional development and a commitment to exemplary customer service, our team members enjoy opportunities for growth while ensuring the safety and satisfaction of all visitors. Located in a vibrant area, we offer competitive pay and a flexible shift pattern that promotes work-life balance, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Security Officer Nights 42hrs - Harlequin Watford Operations · Harlequin Watford
✨Join Security Community Events
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✨Directly Apply to Savills Company
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We think you need these skills to ace Security Officer Nights 42hrs - Harlequin Watford Operations · Harlequin Watford
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
Demonstrate Your Attention to Detail:In security roles, attention to detail is crucial. Use your CV and cover letter to provide examples of how you’ve noticed and addressed security vulnerabilities or hazards in past jobs. This will help us see your proactive approach to ensuring safety.
Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Savills Company. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
Share Your Availability and Flexibility:Full-time roles often require a degree of flexibility. Make sure to clearly state your availability in your application, especially if you can work various shifts. This shows us your readiness to adapt to the needs of the role at Savills Company.
How to prepare for a job interview at Savills Company
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Savills Company.
✨Demonstrate Situational Awareness
Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
✨Emphasise Teamwork & Communication
Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Savills Company.
✨Prepare for Behavioural Questions
You can expect a variety of behavioural interview questions focusing on your past experiences and how you've handled challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers. Sharing specific examples from previous security roles or related jobs will help demonstrate your problem-solving abilities and reliability to the team at Savills Company.
