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For Companies At a Glance
- Tasks: Ensure safety and security while providing top-notch customer service to visitors.
- Company: Join a dynamic team at Harlequin Watford, focused on excellence.
- Benefits: Competitive pay, flexible shifts, and opportunities for professional growth.
- Why this job: Be the face of security, making a real difference in people's experiences.
- Qualifications: Must have Front Line SIA licence and great communication skills.
- Other info: Work 42 hours a week with a 4 on 4 off shift pattern.
The predicted salary is between 12 - 18 £ per hour.
Purpose of the Role
As a security officer you will be accountable to the security manager for the support and delivery of security within the site. You will ensure exemplary standards of security and customer service are provided to the client and visitors to the site always. You are the public face of the security team and should act with professionalism always; a can-do attitude is essential in this highly influential role.
Key Responsibilities
- To be part of a team in a roster pattern.
- To readily interact with all visitors/tenants within the buildings, delivering a world-class customer-focused service.
- Carry out regular patrols of the centre as detailed in the security assignment instructions, being proactive and always following the company security strategy.
- Ensure compliance with all company procedures, centre processes and external bodies including enforcement agencies and auditory bodies.
- Ensure a timely response to all security issues and events.
- Be professional, pleasant, friendly, courteous and helpful always whilst carrying out duties to the highest levels.
- To ensure exemplary standards in personal grooming, strictly adhering to the site uniform requirements.
- Continuously look for opportunities to be of assistance to visitors to the centre, proactively offering assistance wherever opportunities arise.
- To ensure that the centre is a safe and non-threatening environment for all visitors/tenants.
- Ensuring all incidents are managed in accordance with company and centre policies and procedures.
- Liaising with the security manager, proactively reacting to incidents and ensuring colleagues are fully briefed and supported.
- To deal efficiently and effectively with emergencies including fire and bomb scares, ensuring the onsite team and client are always kept fully informed.
- Intelligent understanding of human behaviour, monitoring and surveillance of suspect individuals, logging and reporting incidents in line with company and centre policies.
- Maintain vigilance and highlight/manage unauthorised access by banned persons.
- Provide assistance to third-party contractors/visitors ensuring all company and centre procedures/policies are adhered to.
- Maintain continuous monitoring of centre radio systems adhering to correct radio procedures at all times.
- Diligent management and maintenance of centre records/reference materials including health and safety records, incident forms and the daily occurrence book.
- To provide regular liaison and timely feedback to the management team on all aspects of service delivery, implementing effective solutions and corrective action to enhance the service.
- Report any event that may be detrimental to the fulfilment of the provision of security to the security team leader/security manager.
- Support the security manager with any internal/external audits in line with company policies and procedures.
- Make certain that the continuous improvement process is an integral part of service delivery, increasingly adding value to both the company and the centre.
- Undertake any other reasonable duties as required to meet the needs of the business.
Skills, Knowledge and Experience
- Good verbal and written communication skills.
- Able to articulate clearly and credibly with the centre management, senior managers and all staff.
- Must have a good personality and ability to communicate with the public in what is a customer-focused and engaging role.
- Capability to work unsupervised and take responsibility.
- Aptitude to remain calm under pressure.
- Smart appearance.
- Flexible/Can do attitude.
- Must be able to attend work in line with shift pattern through own transport or public transport and have the ability to be flexible with shift start and finish times.
Qualifications and Experience
- Essential: Front Line SIA licence. Experience of working in a customer-focused environment. First aid qualified or willing to work towards qualification.
- Desirable: CCTV SIA licence.
Working Hours - 42 hrs per week 4 on 4 off
Salary - £15.05 per hour
Please see our Benefits Booklet for more information.
Night Security Officer - Harlequin Watford Operations · Harlequin Watford employer: Savills Company
Contact Detail:
Savills Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Security Officer - Harlequin Watford Operations · Harlequin Watford
✨Tip Number 1
Network like a pro! Reach out to people in the security industry, especially those who work at Harlequin Watford. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a meet-up, let your good vibes shine through. Remember, they want someone who’s not just qualified but also a great fit for the team.
✨Tip Number 3
Be proactive! If you see an opportunity to volunteer or help out at events related to security, jump on it. It’s a great way to gain experience and show your commitment to the field.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles and updates right there, making your job search easier.
We think you need these skills to ace Night Security Officer - Harlequin Watford Operations · Harlequin Watford
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your unique traits make you a great fit for our team.
Tailor Your Application: Make sure to tailor your application to the Night Security Officer role. Highlight your relevant experience in customer service and security, and mention any specific skills that align with the job description. This shows us you’ve done your homework!
Be Professional Yet Approachable: Remember, as a security officer, you’ll be the face of our team. Use a professional tone in your application, but also keep it friendly and approachable. We’re looking for someone who can connect with visitors while maintaining high standards.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Savills Company
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Night Security Officer. Familiarise yourself with the key tasks mentioned in the job description, such as conducting patrols and ensuring compliance with security procedures. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves interacting with visitors and tenants, be prepared to discuss your experience in customer service. Think of specific examples where you've gone above and beyond to assist someone. Highlighting your ability to remain calm under pressure and your friendly, professional demeanour will set you apart.
✨Dress to Impress
As a security officer, maintaining a smart appearance is crucial. Dress professionally for your interview to reflect the standards expected in the role. This not only shows respect for the interviewers but also gives them a glimpse of how you’ll present yourself on the job.
✨Prepare for Scenario Questions
Expect to be asked how you would handle various security situations, such as emergencies or dealing with difficult individuals. Practise your responses to these scenario-based questions, focusing on your problem-solving skills and ability to follow company policies. This will demonstrate your readiness for the challenges of the role.