Purpose of the Role
At The Ridings, our security officers play a vital role in providing a friendly, safe, and welcoming destination for our customers and retailers.
Often the first people our customers will see, we are looking for somebody who delivers exceptional customer service and who has a positive attitude and a friendly demeanour.
This is a permanent 40 hour per week contract. Your duties will include carrying out a range of security activities including patrolling the centre and car parks, liaising with retail staff, assisting members of the public, completing detailed and accurate incident reports and offering a highly visible and professional security presence.
Key Responsibilities
This document sets out the primary duties and responsibilities of the above position.
The duties and responsibilities described below are not intended to be exhaustive.
- To work as part of the site security team.
- To readily interact with all visitors / tenants within the building(s)/facility, delivering a best-in-class customer focused service.
- Carry out regular patrols as detailed in the security assignment instructions.
- Proactive reporting.
- Ensuring compliance with company procedures, site specific procedures, and industry standards.
- Responding to security incidents in a timely manner.
- Being professional, pleasant, friendly, courteous and helpful whilst carrying out your duties.
- To maintain professional appearance with company issued uniform.
- To ensure that the location you are working remains a safe environment for staff/tenants/visitors and the Savills team alike.
- Ensuring all incidents are managed in accordance with the company handbook, site policies and company policies.
- Liaising with the supervisory team members and management, proactively reacting to incidents and ensuring that colleagues are fully briefed and supported.
- To deal effectively and efficiently with any emergencies, such as but not limited to, evacuations, fire & ASB.
- Diligent management and maintenance of site records via DOB or local facility method.
- To have an understanding of Fire & intruder systems, front end only (training will be provided at each site).
- Monitoring and reporting any equipment faults in a timely manner and in line with the SOPs of the centre.
- Assist and support the security lead, site management with any reasonable or practical requirement.
- Undertaking of any other reasonable duties at the site management or area managers requirement to meet the needs of the business.
Skills, Knowledge and Experience
Qualifications and experience:
Essential:
- Good English written and verbal communication skills.
- Flexibility and willing to support reactive duties, when possible, Duties will be days nights and weekends.
- Ability to use a radio and communicate clearly & accurately.
- 5-year checkable employment record
- Valid and Active SIA Licenced - Door Supervisor
- First Aid Qualified EFAW/FAW
- Proactive Approach
- Front line security experience
Desirable:
- Experience of working in a control room
- SIA CCTV licence
Working Hours - 40 hours per week, days, late nights, and weekends
Salary - £12.71/hr
Please see our Benefits Booklet for more information.
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Security Officer 40hrs - Ridings Shopping Centre, Wakefield Operations · The Ridings employer: Savills Company
At Ocean Terminal, we pride ourselves on being an exceptional employer, offering a supportive work culture that values both security and customer service. Our team enjoys a unique 4-day work week, allowing for a better work-life balance, alongside opportunities for professional growth through training in areas such as CCTV monitoring. Located in the vibrant City of Edinburgh, employees benefit from a dynamic environment where their contributions are recognised and rewarded.
