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- Tasks: Lead a dynamic team to deliver outstanding customer service at The Trafford Centre.
- Company: Join a leading property management firm with a focus on excellence.
- Benefits: Enjoy a competitive salary and flexible working hours.
- Why this job: Inspire your team and elevate the customer experience in a fast-paced environment.
- Qualifications: Strong people management skills and a proven track record in influencing others.
- Other info: Great opportunity for career growth in a vibrant setting.
The predicted salary is between 36000 - 60000 £ per year.
A leading property management firm is seeking a Team Leader to lead the Guest Services Team at The Trafford Centre. You will be responsible for inspiring and managing your team to deliver exceptional customer service while ensuring compliance with standards.
Ideal candidates will have:
- Strong influencing skills
- A track record in people management
- The ability to drive a team towards success in a fast-paced environment
The position offers a competitive salary and requires flexibility in work hours.
Guest Services Team Lead - Elevate Customer Experience in Trafford employer: Savills Company
Contact Detail:
Savills Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Team Lead - Elevate Customer Experience in Trafford
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the property management firm. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Show off your leadership skills! During interviews, share specific examples of how you've inspired and managed teams in the past. We want to see how you can elevate customer experience with your unique style.
✨Tip Number 3
Be flexible and ready to adapt! The job requires flexibility in work hours, so let’s highlight our willingness to work around their needs. It shows we’re committed and ready to jump in when needed.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our CVs and cover letters to match what they’re looking for in a Team Leader.
We think you need these skills to ace Guest Services Team Lead - Elevate Customer Experience in Trafford
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for delivering exceptional customer service shine through. We want to see how you can inspire and lead a team to elevate the guest experience!
Highlight Your People Management Skills: Make sure to showcase your experience in managing teams. We’re looking for someone who can influence and motivate others, so share specific examples of how you've successfully led a team in the past.
Tailor Your Application to Us: Don’t just send a generic application! Take the time to tailor your CV and cover letter to our job description. We love seeing candidates who take the extra step to connect their skills with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Trafford Centre!
How to prepare for a job interview at Savills Company
✨Know the Company Inside Out
Before your interview, make sure you research the property management firm thoroughly. Understand their values, mission, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to demonstrate your ability to inspire and manage a team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Customer Service Excellence
Since the role focuses on elevating customer experience, be ready to discuss your approach to exceptional customer service. Share specific instances where you went above and beyond for customers, and how you plan to instil that same passion in your team.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and decision-making skills in a fast-paced environment. Think about potential challenges you might face as a Team Leader and how you would handle them. Practising these scenarios can help you feel more confident during the interview.
