Environmental Services Assistant – Internal, Nights 40hrs - Trafford Centre Operations · Traffo[...]

Purpose of the Role

The Environmental Services Assistant – Internal, Nights (Night Cleaning Operative) works in collaboration with other team members to clean and maintain the Trafford Centre. You are responsible for the night cleaning of specifically agreed areas to the required standards, delivering deep cleaning and scheduled cleaning of the Centre's common and back of house areas. You will be expected to operate a large variety of cleaning and waste equipment and machines (after training) including jetwash, sit and ride and walk behind scrubber driers, steam cleaners, and high-level machines. You will have the ability to work both individually and within a team, capable of carrying out your duties without constant supervision and being proactive in ensuring your area of responsibility meets the highest possible standards of cleanliness and safety. You should have excellent attention to detail, high standards, and a desire to do your job to the best of your abilities, always presenting a professional, friendly image.

Key Responsibilities

• Develop close working relationships with supervision to fully understand the needs of the business.
• Support Centre Management in driving best practice with all aspects of the job role.
• Work closely with all the operational teams to ensure the best standards are adhered to.
• Promote our operational focus on compliance, communication, consistency, and collaboration in all you deliver.
• Be an ambassador for the Centre and for environmental services, ensuring that you deliver consistently high standards of customer service at all times.

Behaviour and Culture

• Adhere to all departmental procedures, schedules, and company policies as outlined in the employment handbook, including HR guidelines, code of conduct, and health and safety requirements.
• Represent the Trafford Centre with integrity and courtesy on every shift.
• Maintain a professional appearance and deliver fair, efficient, and honest service.
• Comply with health and safety protocols, including the use of PPE and adherence to COSHH, clinical waste, and sharps policies.
• Communicate with team leaders and colleagues effectively to support seamless department operations and improve teamwork.
• Attend briefings and training sessions to enhance your skills and knowledge.
• Respond to customer queries, complaints, and compliments with a helpful attitude, and take on any additional tasks assigned by management as needed.
• Familiarise yourself with Site Assignment Instructions or information on site-specific duties for your place of work.
• Support corporate responsibility objectives including personal support to community projects and activities.

Cleaning Duties

• Clean and Maintain Standards: Ensure all assigned areas are cleaned to the required standards, including public spaces, back-of-house areas, toilets, staff facilities, and offices.
• Machinery and Equipment: Ensure equipment and machinery is maintained, cleaned, and ready for use. Report any equipment breakdowns or damage immediately.
• Waste Management and Recycling: Emptying and cleaning bins when necessary. Sorting waste into appropriate containers, removing cardboard and other items for recycling.
• Deep and Routine Cleaning: Complete scheduled, maintenance, and deep cleaning tasks across various areas.
• Documentation and Spill Management: Record completed tasks and manage spillages through the relevant tracking platform.

General

• Machine Safety and Operation: Operate machinery safely using guides and check sheets, ensuring protective gear is always worn.
• Proactive Cleaning and Safety Compliance: Conduct regular cleaning inspections and adhere to all health and safety regulations.
• Professionalism and Flexibility: Maintain a good standard of personal appearance and remain flexible with shift assignments as needed.

Skills, Knowledge and Experience

Person Specification

• Must be physically capable to handle heavy equipment and perform repetitive tasks, including bending, lifting, and pushing.
• A positive and approachable manner.
• Friendly, confident, and adaptable, with a willingness to embrace new ideas and processes.
• The capacity to be self-motivated with strong organisational skills and initiative to complete tasks independently.
• The ability to be an effective communicator, with good verbal and written communication skills, with a supportive, team-oriented mindset.

Qualifications and Experience

• Essential: 1 to 3 years’ proven experience working as a cleaner or transferable abilities within another field. Knowledge of external maintenance and cleaning regimes.
• Desirable: Cleaning related qualifications such as BICS, experience of using vehicular and mechanical cleaning equipment, IPAF licence, knowledge of Health and Safety policies and procedures relating to cleaning, COSHH, Manual Handling, PPE etc., excellent customer care skills.

Working Hours: 40hrs

Salary: £26,208.00

Please see our Benefits Booklet for more information.