Technical Coordinator – Environmental Services - Trafford Centre Business Operations · Trafford[...]

Purpose of the Role

The Technical Coordinator plays a critical role within the Environmental Services (ES) department, serving as the main coordinator for ES Stores while supporting statutory compliance across the centre. This role is primarily responsible for managing stock control systems, overseeing stock movements, and ensuring essential equipment and machinery are maintained, cleaned, compliant and available. Working closely with ES teams and wider stakeholders, you will control all inbound and outbound stock, monitor inventory levels, and support effective preparation for busy periods, minimising waste and maintaining efficient operations across the Centre.

In addition, you will contribute to the coordination and monitoring of statutory systems, ensuring that relevant processes, records and practices align with legal, safety and compliance standards. You will coordinate with contractors and engineers, facilitating timely maintenance, repairs, and addressing equipment breakdowns through the support and actions of the compliance coordinator. This includes scheduling work, preparing necessary equipment, and ensuring accurate record‑keeping and adherence to statutory compliance standards.

Your role ensures all procedures associated with stock, maintenance, and repairs align with Centre policies and audit requirements, providing comprehensive documentation and records for compliance. You will have the ability to adapt to a fast‑paced changing environment, to act decisively with an uncompromising eye for detail and to ensure the Centre compliance is presented to the highest standards of safety so the Centre can operate safely and legally.

Key Responsibilities

• You are an ambassador for the Centre and your area of work and as such you will actively promote recognition through your exemplary behaviour.
• You have a clear vision for the application of Customer Service in all endeavours.
• You lead by example and instil a passion for excellence in delivering customer service.
• You will promote our operational focus on compliance, communication, consistency, and collaboration in all you deliver.
• You are focused on leading a safe Centre and complying with legal requirements.
• You will embed and lead efficient processes with innovation and consistency.

Stock and Machinery

• Develop and manage an effective stock control system for the ES department, tracking usage by area to anticipate busy periods, minimise waste, and maintain accurate data for stock replacement and reporting in graphical format.
• Oversee stock movements, including goods receipt and dispatch, ensuring delivery notes are accurate while building strong supplier and contractor relationships.
• Report and elevate any machinery breakdowns, ensuring faulty equipment is safely taken out of use, with proper documentation for audits.
• Process and raise purchase orders for stock, maintenance, and repairs as needed, managing Proactis discrepancies when they occur.
• Retrieve, prepare, and distribute equipment and chemicals as needed, ensuring equipment is maintained, cleaned, and ready for use both during and outside of operating hours, while reporting any loss or damage to Company property.

Leadership

• Provide mentoring in matters of compliance to both team members and team leaders within the Centre.
• Maintain positive relationships with all internal departments.
• Lead the team in upholding operational standards by managing attendance, welfare, and performance in line with company policies.
• Conduct return‑to‑work meetings, welfare checks, and elevate any necessary conduct or disciplinary issues.
• Actively support team growth through coaching, mentoring, and hands‑on training for both new and established team members.
• Conduct regular performance reviews, recognise achievements, and proactively address underperformance.
• Ensure that all team members have the required resources and equipment to fulfil their roles effectively.
• Oversee grooming and uniform standards in line with company policy.
• Ensure full and active participation in the daily huddles and departmental briefings with your teams.

Financial and Commercial Performance

• Contain the costs of materials where possible and make cost savings for the Centre through both stock control and investigating savings of consumables.

Risk Management

• Have a clear focus on operating safely and legally.
• Manage and coordinate the various systems, policies and processes associated with the Centre’s statutory compliance and asset control and management.
• Maintain a clean and safe working environment, ensuring that all areas within your responsibility meet required cleanliness and safety standards.
• Report any defects within the Centre through established channels, track follow‑ups, and verify resolution.

Health, Safety & Compliance (COSHH)

• Ensure full COSHH compliance through effective management of chemical risk assessments, safety data sheets and control measures for all chemicals used across the centre / business.
• Maintain accurate records and conduct regular document reviews.
• Support the centre’s control processes by ensuring work permit authorisation procedures are followed and all contractor activities are carried out in line with centre policies.

Training, Induction & Development

• Deliver structured inductions for all new starters, ensuring a positive, safe and consistent onboarding experience.
• Provide practical training on equipment, machinery and safe systems of work, ensuring colleagues are competent and confident before working independently.

Operational Excellence

• Safeguard company and retail partner assets and confidential information consistently.
• Co‑operate in the delivery of projects and/or activities that impact the centre.

Skills, Knowledge and Experience

• Outstanding organisational skills with the ability to independently balance competing priorities and manage workloads effectively.
• Strong interpersonal and communication skills, both oral and written, with a professional, approachable, and customer‑focused manner.
• Reliable and responsible, with a flexible, hands‑on approach to problem‑solving and the ability to stay calm under pressure.
• Detail‑oriented and standards‑driven, with a solid understanding of compliance in the workplace and utmost discretion in handling sensitive information.
• Adaptable to change with a collaborative team spirit, confidently briefing key messages and engaging with stakeholders across all levels.

Qualifications and experience

• Essential: IOSH Managing Safely or equivalent, Proficiency with Microsoft Office applications, knowledge and experience of purchase order process/budget control, warehousing and running a stock control system, health and safety legislation, policy and procedure.
• Desirable: NEBOSH General Certificate, previous experience working for a company in the facilities and technical sector, experience of creating and reviewing COSHH, RAMS, SOP documentation.

Working Hours – 40 hrs – Wed, Thu, Fri, Sat 08:00‑18:30

Salary – £33,486.00