Purpose of the Role
To facilitate all New Lets and Rent Increases for 166 Built to Rent (BTR) apartments at Sienna House as part of a site-based team.
Key Responsibilities
- To act as first point of contact for new letting applications, responding in a timely manner to all new enquiries.
- Achieving client set KPI's and targets.
- Arranging and conducting property viewings.
- Negotiating and processing offers.
- Completing applicant vetting and deal administration as appropriate including ID Checks and Right to Rent.
- Negotiating and managing rent increases.
- Working alongside the lettings managers to develop strategy and incentives.
- Working alongside central Tenancy Progression team to complete deals.
- Provide required lettings data for commentary for centralised reporting.
- Regularly updating property advertisements on portals and social media appropriate
- Performing pre void inspection reporting to property management team on presentation and condition of apartments.
- Arranging void works including but not limited to inventories, cleans and light maintenance.
- Prioritise customer service, ensuring residents and applicants have the best possible experience, and become our ambassadors.
- Support resident events and activities.
- Responding to additional resident queries and concerns where required.
- Meet and greet with new tenants, providing keys, new tenancy information and apartment orientation tours and pre -arranging check in reporting.
- In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time.
Skills, Knowledge and Experience
- Proven experience in Lettings Negotiation/Management (BTR preferred but not essential)
- Up to date knowledge of appropriate Regulation and Legislation
- Excellent written and spoken etiquette
- Common sense approach
- Ability to think on their feet and make considered decisions
- Outgoing, warm and friendly personality
- Organised, meticulous, tenacious
- IT literate and social media savvy
Working Hours - 30 hours - 5 Over 7 Days. 12:00 - 18:00
Salary - Basic Salary up to £24,000.00p/a (Up to 10% discretionary bonus)
Commission offered up to £10,000.00p/a based on KPIs.
Lettings Coordinator 30hrs - Sienna Hse, Sutton Business Operations Sienna Hse employer: Savills Company
At Ocean Terminal, we pride ourselves on being an exceptional employer, offering a supportive work culture that values both security and customer service. Our team enjoys a unique 4-day work week, allowing for a better work-life balance, alongside opportunities for professional growth through training in areas such as CCTV monitoring. Located in the vibrant City of Edinburgh, employees benefit from a dynamic environment where their contributions are recognised and rewarded.
