Technical Services Manager - The Bridges Shopping Centre, Sunderland

Purpose of the Role

The Technical Services Manager will be primarily responsible for identifying and delivering commercially and operationally realistic, best practice, technical and operational solutions to site specific issues.

The role will involve the design, delivery & implementation of site specific improvement strategies in recognition of change management.

Key Responsibilities

• Work alongside specialist departments in identifying & delivering commercially & operationally realistic, best practice, technical & operational solutions to site specific issues.

Areas covered may include accuracy & reliability, statutory compliance, risk management, resource & capital management.

• Design, deliver, implement, maintain & evaluate site improvement strategies to achieve optimum efficiency.
• Work across sections, departments, sites & with external personnel to deliver policies, projects & change management initiatives, ensuring compliance with company & legislative requirements.
• Ensure high site standards are achieved and maintained at all times.
• Ensure the Operational Reporting System is up to date and accurate at all times.
• Ensure financial targets are met, including profitability, growth, cash flow and invoicing.
• Create and maintain effective working relationships with staff, tenants, service providers and contractors.
• Establish, implement, document and maintain site specific operating procedures and systems tailored to the clients’ needs.
• Maintain accurate records of technical installations and maintenance activities at all times.
• Provide technical support to staff, tenants, service providers and contractors.
• Lead technical services meetings and provide technical input into the planning and acceptance of new projects and refurbishments.
• Ensure appropriate, clear communication lines are established and maintained.
• Safety & Security
• Ensure compliance with all client and company procedures and policies, including health and safety, COSHH and environmental matters.
• Ensure compliance with all statutory requirements, codes of practice, health and safety requirements.
• Quality Assurance
• Adhere to all quality assurance requirements.
• Ensure compliance at all times with operational standards.
• Staff
• As a senior member of the Savills Management team, manage and liaise with all management, technical and administration staff on strategic and operational/service delivery issues.
• Ensure the services of specialist contractors are effectively specified, correctly procured and value for money continually assured.
• Manage and motivate staff to meet personal and collective goals and performance expectations.

Skills, Knowledge and Experience

Candidates will be required to demonstrate the following

Essential

• Educated to degree level (or equivalent) in related technical or business subject.
• NEBOSH qualified or working towards.
• Working knowledge and experience of the mechanical and electrical services industry and key factors affecting it.
• Proven experience in the management of maintenance contracts and supervision of contractors.
• Ability to work effectively with staff, tenants, service providers and contractors.
• Excellent managerial and inter‑personal skills with a proven track record in managing change.
• Good strategic vision and a strong commitment to customer service.
• Extensive knowledge of operating Microsoft Office applications.
• Successful people management experience, including technical & personnel development & change management.
• Extensive experience of managing services to an agreed budget.
• Self‑motivated, able to work on own initiative.
• Good understanding of property management.
• Excellent communications skills, both orally and in writing.
• A comprehensive knowledge and understanding of legislative health & safety requirements.
• Excellent time management skills with ability to respond to client/contract deadlines.
• Full UK Driving Licence.

Desirable

• Experience of direct liaison with Police, Fire and Government Enforcement office.
• Working Hours
• 40 hours per week, Monday to Friday (weekend working required as per rota 1 in every 4)
• Salary
• £60,000 - £65,000 (depending on experience)
• #LI-DNI

Please see our Benefits Booklet for more information.

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