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- Tasks: Support the Centre Management team with admin tasks and customer enquiries.
- Company: Thistles Shopping Centre, a vibrant hub in Stirling.
- Benefits: Flexible hours, competitive pay, and a supportive work environment.
- Other info: Great opportunity for career growth and community engagement.
- Why this job: Join a dynamic team and enhance your skills while making a difference.
- Qualifications: Strong admin skills and proficiency in Microsoft Office.
The predicted salary is between 24000 - 28000 £ per year.
Purpose of the Role
The role of the Centre administrator is to provide support to the Centre Management team to ensure success for its owners, tenants and customers. The successful candidate will be responsible for the administration of carpark report data, compliance documentation uploading, recording of meeting minutes, responding to general customer enquiries and the processing of permits to work in line with company process for the control of contractors. They will also be responsible for dealing with Thistles website enquiries passing them to the relevant department for response. They will be expected to provide a very professional and high level of service to all key stakeholders at all times and will be responsible for any other general administrative duties to support the Centre Management team.
Key Responsibilities
- To maintain a customer facing approach to all public enquiries at the Centre Management office, responding in a professional manner to all interactions with clients, visitors, team members and customers.
- Provide monthly carpark statistics for client reports and act as the site contact with our carpark systems provider for fault finding and resolution within service level agreements.
- Administer staff carpark discount scheme.
- Prepare minutes of management meetings and any other meetings as requested.
- Assist the Facilities manager with the uploading & reconciliation of all compliance documentation.
- Monitoring of Thistles website enquiries and then directing a suitable response, as approved by appropriate department manager.
- Assist Centre management team in the delivery of regular community engagement initiatives.
- Monitor and approve contractor permits to work system.
Skills, Knowledge and Experience
- Strong administration skills with the ability to prioritise and manage workload.
- Highly competent in the use of Microsoft office applications such as Excel, Word, Outlook etc.
- A good eye for detail and accuracy in the preparation of documentation.
- A proactive and positive attitude.
- Flexible and focused on providing good customer service at all levels.
- A basic knowledge of Health & Safety practices in contractor management.
Working Hours - 9am – 3.30pm (30 hours per week over 5 days with half hour unpaid lunch break)
Please see our Benefits Booklet for more information.
Centre Administrator - Thistles Shopping Centre, Stirling Management · Thistles Shopping Centre employer: Savills Company
Contact Detail:
Savills Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Centre Administrator - Thistles Shopping Centre, Stirling Management · Thistles Shopping Centre
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand what they value and how you can contribute to their success. Tailor your responses to show how your skills align with their needs.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build confidence. Focus on articulating your experiences clearly and demonstrating your customer service skills, as that’s key for the Centre Administrator role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team at Thistles Shopping Centre.
We think you need these skills to ace Centre Administrator - Thistles Shopping Centre, Stirling Management · Thistles Shopping Centre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Centre Administrator role. Highlight your strong administration skills and any relevant experience that shows you can manage workloads effectively. We want to see how you can bring your unique flair to our team!
Showcase Your Customer Service Skills: Since this role involves a lot of customer interaction, don’t forget to showcase your customer service skills in your application. Share examples of how you've handled enquiries or resolved issues in a professional manner. We love a proactive attitude!
Be Detail-Oriented: Pay attention to detail in your application. Whether it’s your CV or cover letter, make sure everything is accurate and well-presented. A good eye for detail is crucial for this role, and we want to see that reflected in your application.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Thistles Shopping Centre!
How to prepare for a job interview at Savills Company
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Centre Administrator. Familiarise yourself with tasks like managing carpark data, handling customer enquiries, and preparing meeting minutes. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Admin Skills
Be ready to discuss your administration skills and how they relate to the job. Highlight your experience with Microsoft Office applications, especially Excel and Word. Prepare examples of how you've successfully managed workloads and maintained accuracy in documentation, as these are key for this position.
✨Customer Service is Key
Since the role involves a lot of customer interaction, be prepared to talk about your approach to customer service. Share specific examples of how you've handled enquiries or resolved issues in the past. Emphasising your proactive and positive attitude will resonate well with the interviewers.
✨Prepare Questions for Them
Interviews are a two-way street, so think of some insightful questions to ask the interviewers. Inquire about the team dynamics, community engagement initiatives, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.