At a Glance
- Tasks: Provide exceptional customer service and support in a fast-paced environment.
- Company: Join the vibrant team at Springfields Designer Outlet.
- Benefits: Competitive pay, flexible hours, and a fun work atmosphere.
- Other info: Work every other weekend with opportunities for growth.
- Why this job: Be the first point of contact for customers and make their day better!
- Qualifications: Experience in customer service and excellent communication skills.
We are seeking a proactive and detail-oriented Customer Services Assistant to join our team. The ideal candidate will be the first point of contact for our customers, providing exceptional service and support to ensure a positive and satisfying experience. This role requires excellent communication skills, a patient and empathetic approach, and the ability to work effectively in a fast-paced environment.
The position requires working every other weekend Saturdays 10am – 4pm and Sundays 10:30am – 4pm. Some additional weekends cover will be required to cover the other Customer Services Assistants' holidays.
Key Responsibilities- Manning our Information Point during our busiest trading period, responding to customer inquiries and concerns via various channels, including phone & email.
- Greeting coaches coming into the Centre and answering any queries from passengers, providing accurate and comprehensive information about our products & services within the Centre.
- Helping with customer parking queries and validations.
- Diagnosing, troubleshooting, and resolving customer issues in a timely and efficient manner, escalating complex problems to the appropriate team members or management when necessary.
- Gathering and documenting customer feedback to help improve our products and services.
- Ensuring all customer interactions comply with company policies and service standards.
- Completing wheelchair bookings within the Centre.
- Greeting visitors to our events, scanning tickets and answering any questions.
- Being a presence in the Gardens during any events and helping any visitors with queries.
- Undertaking any other reasonable duties/request that commensurate with this position as designated by the Site Supervisor, Operations Manager or any other person in the Savills Management Team.
- Proven experience in a customer service or customer-facing role.
- Excellent verbal and written communication skills with a professional and friendly demeanor.
- A genuine desire to help others and the ability to remain calm and composed under pressure.
- Strong analytical and problem-solving skills with a keen eye for detail.
- Comfortable using computer software, email platforms, and other digital communication tools.
- Ability to work effectively both independently and as part of a team.
- Flexibility to adapt to changing priorities and new challenges.
- Strong organisational skills and the ability to multitask effectively.
- To take reasonable care of your own health and safety.
- To take reasonable care not to put colleagues, members of the public and others at risk by what you do or do not do in the course of your work.
- To not interfere with, or misuse anything that has been provided for your health, safety or welfare.
- To report any accidents/incidents that you are involved in (personal or third-party) to your line manager immediately.
- To report any injuries, strains or illnesses you suffer as a result of doing your work activities to your line manager immediately.
- To inform your line manager if something happens that might affect your ability to work, like becoming pregnant or suffering an injury.
- To inform your line manager if you take medication that may have an impact on your safety and that of others (i.e. drowsiness, confusion, sight or hearing impairment, etc.).
- To ensure that you receive training to enable you to undertake work activities in a safe manner. Should you identify the need for further training, or are concerned for your safety you must inform your line manager.
- To ensure that you understand and work to all risk assessments, training, safe working practices and Health and Safety Policies.
- To be responsible for the safe use and care of equipment and materials and wear appropriate protective clothing as supplied.
- To contribute to the development and implementation of the overall ethos/work/aims of Savills Management Resources & Springfields Designer Outlet & Leisure.
- To work in accordance with site policies and procedures.
- To liaise and communicate with other colleagues as needed.
- Experience of working in a fast-paced, customer-facing environment.
- Previous experience within the retail (or similar) industry.
- Full UK Driving Licence (preferred).
Hours: 11.5hrs every other weekend. Average 5.75hrs per week.
Salary: £12.39 per Hour.
Please see our Benefits Booklet for more information.
Customer Services Assistant - Springfields Designer Outlet, Spalding Operations · Springfields [...] employer: Savills Company
At Springfields Designer Outlet, we pride ourselves on fostering a vibrant and supportive work culture that values exceptional customer service. As a Customer Services Assistant, you'll enjoy flexible working hours, opportunities for personal growth, and the chance to be part of a dynamic team in a bustling retail environment. Our commitment to employee well-being is reflected in our comprehensive benefits package and the unique experience of working in a popular shopping destination in Spalding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant - Springfields Designer Outlet, Spalding Operations · Springfields [...]
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Savills Company. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Savills Company before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Assistant - Springfields Designer Outlet, Spalding Operations · Springfields [...]
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Savills Company:Your cover letter is your chance to shine! Tell us why you want to work at Savills Company specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Savills Company!
How to prepare for a job interview at Savills Company
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
